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Pharmacy Technician Customer Service

Location:
Riviera Beach, FL
Posted:
June 11, 2022

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Resume:

Elizabeth Stewart

Licenced Pharmacy Technician

**** ******** ***

Riviera Beach, FL 33404

561-***-****

adrc5d@r.postjobfree.com

SKILLS

● Knowledge of brand and generic

drugs

● Manual and automatic medication

dispensing

● Maintaining pharmacy equipment

● Knowledge of medical terms

● Calculating insurance coverage

● FDA Drug Safety Guidelines

● Drug safety

● Medicare and Medicaid processes

● Drug utilization review

● Answering customer questions

● Pharmaceutical sales and services

● Team collaboration

● Confidentiality and HIPAA

● Assisting pharmacists

● Receiving incoming supplies

● Typing medication labels

EXPERIENCE

Walgreens Pharmacy, Various Locations - Licensed Senior Pharmacy Technician December 1997- PRESENT

● Maintain relationships with physicians.

● Review medication orders.

● Resolve non-routine issues like third-party billing, computer system and customer service issues.

● Maintain proper drug storage procedures, registries, and records for controlled drugs.

● Verify patient data and billing information to discover and resolve erroneous bills due to system errors.

● Perform various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

● Count, measure, and compound medications following standard procedures.

● Review and verify customer information and insurance provider information.

● Answer patient’s questions and troubleshoot prescription issues.

● Help pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficient.

● Calculate dosage, fill prescription and prepare prescription labels with absolute accuracy.

● Monitor ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

● Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

● Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

● Stock, label and inventory medication to keep accurate records.

● Coordinate with insurance representatives to process claims and calculate correct co-pay information for patients.

● Locate and measure medications according to prescription information, making modifications as instructed by pharmacists and providers.

● Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Walgreens Pharmacy, West Palm Beach, FL - Certified Covid Tester and Immunizer

January 2021 - Present

● Support Walgreen’s efforts in the pandemic by administering the COVID19 vaccines and monitor patients for potential adverse reaction to the COVID19 vaccine.

● Review, collect and file patient information, replenish vaccine supplies, organize vaccination paperwork and reference materials, and any other duties required during vaccination administration.

● Assist in organizing and facilitating workflow of COVID19 vaccine clinics.

● Reviews Immunization Consent forms and clinic records to ensure correct vaccines are administered and documented.

● Administers vaccines according to manufacturer’s instructions using safe and proper techniques as well as using a system of double checks to ensure accuracy. EDUCATION

Palm Beach State College, Lake Worth, FL - Bachelors in Healthcare Management Graduated May 2021

Pharmacy Technician Certification Board, Washington, DC- Pharmacy Technician Certification (PTCB)

Graduated May 2021

American Pharmaceutical Association (APHA), Washington, DC - Certified Immunizer Certified December 2020



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