Customer Service Pharmacist

Meron Tedla

408-***-**** **** Rockton Ave.

**********@*******.*** San José, CA 95119

Experience

Walgreen Co.

Pharmacy Manager February 2008 to Present

Manage workflow and operations of pharmacy with a volume of 250+ prescriptions

Evaluate weekly and monthly reports, identify trends and manage gaps

Manage and delegate team to increase efficiency to meet company goals

Manage inventory through ordering, timely returns and inter-store transfers.

Manage receiving of daily merchandise and post invoices to maintain accurate on-hand counts

Maintain compliance in all areas governing pharmacy by adhering to state and federal laws and regulations

Manage corporate communication that impact daily pharmacy operations and sharing with team members

Manage and address daily customer services issues

Manage and delegate third party audits, insurance chargebacks and re-billing

Mentor and train student and intern pharmacist by partnering with various pharmacy schools

Mentor Pharmacy technicians through externship programs

Manage scheduling technicians and pharmacist

Hire, train and develop technicians

Staff Pharmacist July 1991 to February 2008

Follow proper procedures for reviewing, filling and dispensing 180 prescriptions or more

Consult with health care professionals on drug utilization reviews

Provide drug information to patients on prescription and over the counter medications

Maintain proper drug inventory through returning salvage drugs, overstock and recalls

Provide information on proper drug storage and handling of hazardous substances

Provide information on proper drug disposal

Perform medication therapy management

Perform Blood Pressure Screening service at Senior residential facility

Provide educational seminars to seniors at a senior residential facility

Provide immunization services at off-site locations in the community

Skills

Pharmaceutical Care

Immunization

BLS

MTM

Drug Utilization Review

Coaching and Mentoring

Customer Service

Education

Samford University

McWhorter’s School of Pharmacy

B.S. in Pharmacy 1991

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