Medical Billing Representative

Elizabeth Thompson

239-***-**** ***********@*****.***

Objective

To obtain a position within my chosen field that will challenge and allow me to use my education, skills, and past experience in a way that is mutually beneficial to both me and my employer.

Education

DeVry University

Medical Billing and Coding

United States army

Patient Administration Specialist

01/2019-11/2020

12/2008-12/2020

Recent Professional Experience

SWFL Home Care- Fort Myers, FL

07/2021-05/2022

Medical Biller/Patient Billing Representative

•Commercial and Managed Care Billing

•Follow Ups

•Rejections

•Claim Tracking

•Appeals

Lee Health System-Fort Myers, FL

03/2021-05/2021

Medical Billing Specialist/Patient Billing Representative

•Commercial Billing

•Communicating with commercial insurance

•Denials

•Follow Ups

•Rejections

•Appeals

Lee Health System - Fort Myers, FL

09/2019 – 03/2021

Patient Access Specialist– LPG Contact Center

•Answered a minimum of 80 calls daily.

•Triaged phone calls, canceled and rescheduled patient’s appointments and coordinated referral.

•Ensured patients questions and concerns are answered.

•Verified patient’s demographics and insurance information.

•Worked assigned work queues daily.

•Referred patients to appropriate health care services or resources.

•Trained new agents in EPIC and coached for success.

JT Private Duty 03/2008-09/2019

Certified Nursing Assistance/Home Health Aide Performed personal care as assigned.

•Reported changes in the client’s condition and needs to the appropriate supervisor.

•Ambulated and exercises the client as assigned.

•Assisted with client care, bathing, and meal preparation.

BrightStar Home Care—Fort Myers, FL

11/2017- 05/2018

Home Health Care Manger

•Managed day-to-day office activities: of home care for clients and their families.

•Scheduled caregivers for different client’s care.

•Ensured availability of professional services for patients.

•Maintained and updated patient’s records.

Assisting Hands—Fort Myers, FL

01/2017- 04/2017

In-Take Coordinator

•Acts as a liaison between private, HMO and federally funded insurance companies.

•Collected data from clinical records and field staff for treatment plans and services.

•Coordinated home hospice services providing resource information and options.

•Effectively handled authorization request and inquiry phone calls from providers.

•Evaluates and prioritizes incoming provider’s requests via phone/fax and/or from other coordinators.

•Utilized online tools to determine authorization requirements based on the type of service.

•Completed and filed financial documentation for accounting for accounting purposes.

Additional Skills

•Can work timely and accurately with minimal direct supervision.

•Knowledgeable in multiple software systems.

•Ability to work with others effectively in groups.

•Knowledgeable and trained in EPIC

•Knowledgeable and trained in Availity, SSI and Medicaid

•Knowledgeable with commercial billing

•Working skills of ICD 10/HCPCS Codes

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