ASHLEY GRAY

*** ******** **, *********, ********, 21222, US • 443-***-**** • adrc1u@r.postjobfree.com

I have worked at the United States Post Office for the last 9 years. I have developed a lot of great skills from this job. I am able to work well with others and in a fast paced environment. I am used to a heavy workload. I catch on to things very quickly and I am very hard worker. I would love to work for your company and apply my skills to this new career. Friendly

Organized

Attention to detail

Work well in fast pace environment

Leadership

Take direction well

On time

Dental Assisting - Certificate - 2011

Dental Assistance - Essex Community College

Pharmacy Technology - Pharmacy tech license - 2006 All-State Career School - Baltimore, MD

General studies - Some college (No degree)

Essex Community College - Baltimore, MD

General studies - Some college (No degree)

CCBC Dundalk - Baltimore, MD

Some college (No degree)

Patapsco High School - Dundalk, MD

Mail Carrier - March, 2013 to Present

Usps. - Baltimore, Md

Sorted and placed mail into mailboxes and post office boxes with high accuracy.

Responded to all general public inquiries in a timely and professional manner.

Developed team communications and information for [Type] meetings.

Assisted customers by carrying oversized packages into their homes. Directly interacted with customers in a pleasant manner while remaining professional at all times.

Loaded and secured items in trucks to avoid parcel damage during delivery.

Worked directly with customers to deliver mail, packages, and orders.

Handled citizen complaints, requests for information, and service requests.

Greeted customers and provided information on mail pick-up times, postal regulations, and delivery costs.

Pl d hi h l li d k d h d i i

Professional Summary

Skills

Education

Work History

Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Used portable devices to scan items delivered to homes and businesses in order to keep track of system records. Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift. Phone Operator - August, 2009 to January, 2011

Vetcentric - Baltimore, MD

Followed up on shipping statuses and expedited orders with customers and retail buyers.

Helped clients place orders for their pets medicines and food. Greeted everyone who called and asked how I could help. In charge of quality communication, customer service, and product representation for each client.

Certified Pharmacy Technician - April, 2008 to September, 2008 Walgreens - Baltimore, MD

Checked medication dosages, refill authorizations, and patient information with prescribers.

Was in charge of receiving and verifying incoming drug inventories, as well as reporting any discrepancies to the lead pharmacist. Recorded compounded products accurately and created appropriate labels.

Interpreted and evaluated medication orders and prescriptions for validity and safety.

Mixed various pharmaceutical preparations according to written prescriptions.

Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly.

Was in charge of pharmacy inventory management, which included accurate medication ordering, returns, and inter-store transfers. Compiled information about the customer's demographics, allergies, and medical history.

Receptionist/Kennel Tech - September, 2004 to September, 2006 Eastern Animal Hospital - Baltimore, MD

Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock.

I'm in charge of dealing with late arrivals and early check-outs. Provided guests with appointment information updates and rescheduling.

Client payments for [Product or Service] were collected, and account balances were updated.

Assisted customers in emergency situations with care, whether over the phone or in person.

Scheduled and confirmed [Job Title] appointments and meetings. Kept the reception area clean and tidy to give visitors a positive first impression.

Phone Operator - August, 2004 to January, 2005

Signius Communications - Baltimore, MD

Updated the database with customer responses by performing data entry operations.

Answered customer questions patiently and cheerfully to make a good first impression.

Put callers in touch with the appropriate professional, department, or company.

Made a recording.

Advised

Deli Clerk - May, 2003 to January, 2005

Mars Supermarket - Baltimore, MD

Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.

Opened new inventory and rotated stock by dates to maintain freshness.

Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and I calculated prices accurately. Greeted customers at the deli counter and helped them with their orders and questions.

Provided outstanding customer service to all guests, even during peak business periods, in order to increase retention. Kept refrigerated and frozen items at the proper temperatures to comply with food safety regulations.

Designed enticing food arrangements for party trays and custom orders.

Maintained proper signage and pricing information for displays, cases, and counters.

Kept my workspaces clean and trash-free to maximize productivity and safety.

Handled special orders for event catering and party trays, advising customers on additional items, condiments, and garnishes as needed.

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