Office Assistant Customer Service
Resume:
OLGA ALICIA ROMERO
DESERT HOT SPRINGS, CA 92240
CELL PHONE: 760-***-****
OBJECTIVE
To obtain a full time/part time “work from home” position and become a team member of a growing company where I can have the opportunity to advance and use my customer service, clerical, interpersonal and office skills.
QUALIFICATIONS
I am versatile and possess excellent customer service, clerical, organizational, people and phone skills. I am able to handle high intensity situations very well. I am knowledgeable in C-IV, Windows, Excel, Lotus, and other common office tools. I am also fluent in Spanish.
EMPLOYMENT
County of Riverside Oct. 2013 – Present
63 S 4th Street
Banning, CA 92220
Eligibility Technician
Duties: Interview English and Spanish speaking applicants for and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based. Obtain pertinent information concerning such items as income, property, other financial resources, and financial obligations/debts from applicants and recipients. Obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews. Determine eligibility in accordance with established procedures; dictate or record information for case records. Interpret program regulations and other pertinent material to applicants, recipients, and the general public. Maintain a focus on meeting the needs of internal and external customers. Develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern & politeness. Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/question, and/or asking appropriate follow-up questions. Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose. Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility. Compute amount of grant authorized and perform other similar required computations. Prepare and maintain other documents associated with the eligibility determining process. On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear to need social services to designated social work staff members after completing the appropriate referral forms. Review a variety of a reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies or procedures.
Kaplan College – Palm Springs campus Sept 2009 – June 2012
2475 E. Tahquitz Canyon Way
Palm Springs, CA 92262
Learning Resource Center Coordinator
Duties: Coordinate & perform all LRC orientations to both students and staff. Assist students in locating information within the LRC and the online library. Proctor all entrance exams to potential students. Assist Registar with certificates, diplomas, etc. Assist Financial Aid & Admissions Departments in translating. Distribute all incoming/outgoing mail. Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others. Type a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment. Utilize formerly recorded material to create new documents or files, incorporating all revisions; independently set up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator. Compile, store, and maintain a system of information retrieval on tapes or disks; edit copy for errors; compose routine letters on factual subjects; make out bills, abstracts, orders, notes, permits, licenses, etc. Post data, type, encode and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or data bases. May verify the accuracy of information entered, and correct errors in transmission, serve as receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Make computer inquires to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintain informational and operational records. Serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Compile a variety of narrative and statistical reports locating sources of information, devising forms to secure data, and determining proper format of finished report. Give information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required. Review a variety of forms, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies or procedures. Compile a variety of narrative and statistical reports which require locating sources of information, devising forms to secure the data and determining proper format for finished reports. Design or revise office forms; set up and maintain complex filing systems. Assist Business Office in contacting students regarding their accounts & data entry.
Southcoast/Freeway Insurance Svcs. Sept 2006 – Sept 2009
72210 Highway 111, Suite E-2
Palm Desert, CA 92260
Personal Lines Broker/Agent
Duties: Personal Lines Broker/Agent. Assist customers with any automobile insurance related issues. Inform and help better understand insurance coverage to English and Spanish speaking customers. Utilize formerly recorded material to create new documents or files, incorporating all revisions; independently set up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator. Receive fees when the amount is readily obtainable by simple computations or from fixed schedules; prepare receipts and accounts for money. Post data, type, encode, and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or data bases. May verify the accuracy of information entered, and correct errors in transmission, serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Give information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required. Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answers questions involving searching for and summarizing technical data, laws, policies or procedures. May provide technical guidance to clerical staff; may provide training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
A Quality Home Care Services May 2006 – Sept 2006
69-115 Ramon Road, Suite 1301
Cathedral City, CA 92234
Office Assistant
Duties: Customer service. Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others. Type a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment. Utilize formerly recorded material to create new documents or files, incorporating all revisions; independently sets up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator. Compile, store, and maintain a system of information retrieval on tapes or disks; edit copy for errors; compose routine letters on factual subjects; make out bills, abstracts, orders, notes, permits, licenses, etc. Post data, type, encode and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or data bases. May verify the accuracy of information entered, and correct errors in transmission, serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Give information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required. Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answers questions involving searching for and summarizing technical data, laws, policies or procedures. May provide technical guidance to clerical staff; may provide training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
Vaquero Financial, Inc. Sept 2002 – April 2006
2 Chateau Court
Rancho Mirage, CA 92270
Contracts/Purchasing Agent/Representative
Duties: Answer and transfer calls to the appropriate department. Greet and assist employees, subcontractors, city personnel, and homeowners. Send, open and distribute mail. File and maintain filing system for Accounting Department. Coordinate and send out reminders for meetings. Communicate with field personnel. Handle purchases for all departments. Distribute plans to potential/current sub-contractors for future jobs, and log. Input information regarding bidding and items purchased per department. Translate forms/memos for Human Resources Department, when needed. Insert and extract materials from subject matter files, classify material by nature of subject matter, and prepare new file folders as needed. Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others. Type a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment. Utilize formerly recorded material to create new documents or files, incorporating all revisions; independently set up formats for reports, files, letters, and dual and multi-column documents, taking into consideration the special needs of originator. Compile, store, and maintain a system of information retrieval on tapes or disks; edit copy of errors; compose routine letters on factual subjects; make out bills, abstracts, orders, notes, permits, licenses, etc. Receive fees when the amount is readily obtainable by simple computations or from fixed schedules; prepare receipts and account for money. Compare a variety of documents such as purchase orders, receival slips, and others to make extensions, batch totals, and to check for arithmetical accuracy and general completeness. Post data, types, encode and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or date bases. May verify the accuracy of information entered, and correct errors in transmission, serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Make computer inquires to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintain informational and operational records. Serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Design or revise office forms; set up and maintain complex filing systems. Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection data. May provide technical guidance to clerical staff; may provide training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
S.K. Belden Pool Corporation 2001 -2002
68895 B Street, Suite B
Cathedral City, CA 92234
Office Assistant/Manager
Duties: Insert and extract materials from subject matter files, classify material by nature of subject matter, and prepare new file folders as needed. Maintain informational or operational records; answer telephone and assists callers by providing information, taking message, or routing calls to others. Type a variety of information such as statistical and budgetary tabulations, reports, manuscripts, contracts, pamphlets, letters, charts, and other documents from rough, plain, corrected copy, or dictated material utilizing information processing equipment. Post data, type, encode and transmit alphanumeric and numeric data from source documents; key in commands to locate files; enter, store, retrieve, and delete information in order to update records and/or data bases. May verify the accuracy of information entered, and correct errors in transmission, serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Serve as a receptionist and schedule appointments; as a secondary responsibility, may operate a telephone switchboard. Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data. Type a variety of complex material such as difficult statistical and budgetary tabulations, highly confidential reports and letters, priority manuscripts or contracts, and other specialized documents from rough, plain corrected copy or dictated material utilizing information processing equipment.
Michael Kocis Insurance Services 1999 – 2001
68545 Ramon Road, Suite C-102
Cathedral City, CA 92234
Office Assistant
Duties: Insert and extract materials from subject matter files, classify material by nature of subject matter, and prepare new file folders as needed. Maintain informational or operational records; answer telephone and assist callers by providing information, taking messages, or routing calls to others. Receive fees when the amount is readily obtainable by simple computations or from fixed schedules; prepare receipts and accounts for money. May verify the accuracy of information entered, and correct errors in transmission, serve as a receptionist and schedule appointments. Make computer inquiries to retrieve information and to print reports; may align carriage tapes and forms to print records, mailing lists, roster indexes, and similar listings; maintain informational and operational records. Translate
EDUCATION
Palm Springs High School
2401 E. Baristo Road
Palm Springs, CA 92262
1996-2000
Graduate
College of the Desert
43500 Monterey Avenue
Palm Desert, CA 92260
2003 - 2005
Completed 69 credits towards AA degree of Science in Psychology
Kaplan University
550 W. Van Buren
Chicago, IL 60607
2011 – 2012
Completed 35 credits towards BA degree of Science in Psychology w/emphasis in Applied Behavioral Analysis
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