NOC Tech, IT Support

Camden DeJong

Phone: 970-***-**** Email: *************@*****.***

SUMMARY

•Bachelor of Science in Computer Science

•7 Years Network Operations Center (Data Center Operations) experience including 5 years supervising

•Excellent computer hardware and software troubleshooting skills

•Wide variety of experience with computer hardware and software problems

•Working knowledge of operating systems, office, and creativity software

•Exceptional skills working with other employees to get non-conventional problems solved within a set time frame

•Vast knowledge of current hardware and software on the market

TECHNICAL SUMMARY

Software

•Operating Systems: Windows (XP, Vista, 7, 8, 10, Windows Server 2003/8/12/16) Mac OS X, Some Linux experience

•Network/Data Center Monitoring Software: PRTG, Nagios, DynaTrace, APC Monitoring

•Microsoft System Center Suite; SCCM, SCOM, SCVMM

•Virtualization: HyperV, VMWare, VirtualBox

•VPN software: Windows Server 2008, Teamviewer, Cisco VPN

•Programming: C#, C++, Java, PowerShell

•Quick understanding of proprietary software

•Network administration, maintenance, and security

Hardware

•7 years of experience working in a medium sized data center with a virtualization focus

•HDD, SSD, Main boards, Processors, RAM, Video Adapters, Network Adapters

•Printers, Scanners, Cameras, Network Setup, Network Printers

•Experience with setting up, configuring, troubleshooting, repairing, and replacing all above hardware

CUSTOMER SERVICE (TECH SUPPORT/IT)

•Keen customer service skills developed while working as a tech support representative, installation tech, and customer service representative

•Taking special requests, and fulfilling them to customer satisfaction

•Taking tech support calls, troubleshooting and solving the problem

•Helping customers understand computer systems and peripherals

•Taking tier 2 and 3 tech support calls and solving non-conventional problems with proprietary software or customer computers software or hardware.

WORK HISTORY

Network Operations Supervisor Factual Data Holdings, LLC, Loveland, CO 03/2013 – 06/2020

Service Desk Agent IBM, Boulder, CO 10/2012 – 03/2013

Refurb Tech Waste Management, Loveland, CO 03/2012 – 05/2012

Tech Support Telenetwork, Loveland, CO 07/2010 – 03/2012

IT Technician Mountain Eagle Enterprises, Johnstown, CO 01/2009 – 11/2009

Tech Support Skybeam, Berthoud, CO 04/2008 – 01/2009

IT Technician CSI Technologies, Loveland, CO 10/2007 – 04/2008

Tech Support 2 Startek, Greeley, CO 06/2006 – 10/2007

IT Technician Mountain Eagle Enterprises, Johnstown, CO 08/2005 – 06/2006

EDUCATION

Bachelor of Science in Computer Science College America, Fort Collins, CO 2012-2016

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