NATALIE DROUIN

Barrie, ON L*N *N* 249-***-**** adrbzs@r.postjobfree.com

PROFESSIONAL SUMMARY

Executive/Administrative Assistant with a focus on supporting clients and staff members and managing the office efficiently. Driven and motivated to provide excellent service and positive results. Resourceful, organized, able to multi-task and prioritize Summary of Qualifications Bilingual in French and English. Strong interpersonal and communication skills. Superior organizational abilities with great attention to detail. Team player Time management Reliable, have perfect attendance.

Creative, problem solving and looks for ways to improve. Proficient in Microsoft office, Word, Power Point

Document Filing and Retrieval Critical Thinking

Executive Schedule Management Catering Coordination

Calendar and Scheduling Software

Customer Service

SKILLS

Administrative Support

Verbal and Written Communication Microsoft Office

Materials Organization

File Maintenance

WORK HISTORY

Executive Sales Assistant, 03/2022 to

Hardwood Your Home – Barrie, ON

Point of contact to the CEO.

Managed schedules.

Inbox management, calls and text messages.

Prepare sales presentations and revenue streams and contribute to the efficiency and profitability to the business by proving personalized and timely sales and administrative support to the sales team.

Organize sample rooms and prepare samples for clients in point of sale.

Oversaw daily operations to ensure high levels of productivity.

Relationship building with prospects and loyal customers.

Conducting emails/ phone calls/ text messages for follow ups, leads and loyal customers.

Proactive in programs such as asana and house call pro.

Productively and efficiency in pipe lines for business productivity.

Taking minutes for CEO in phone calls, in home consultations and virtual meetings.

Prolifically up keeping with new costs in products and freight charges for the business.

Conducting daily business and personal tasks for two CEOs’, employees and self for high levels in structural time management.

High level of confidentiality in personal and business-related matters.

Systematized sales proposals.

Cold calling new leads and making appointments.

Support Warehouse department in any inquires related to the originally approved project estimate.

Perform administrative support as dictation, spreadsheeted creation.

Staying on top of tasks assigned to CEO to ensure quick response and/or completion of those tasks,

Organize team communication and plan events, both internally and offsite.

Executive Assistant, 01/2022 to 01/2022 Dr. Summit Jhas – Toronto, ON

Carried out day-day-day duties accurately and efficiently.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Oversaw daily operations to ensure high levels of productivity.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Calendar management.

Used Microsoft Word and other software tools to create documents and other communications. Inbox management. Managed over 30 000 emails per week.

Prepared variety of different written communications, reports and documents to ensure smooth operations.

Interior Designer, 01/2013 to 02/2022

Self employed – Timmins, ON

Developed space planning concepts, color palette selections and textile presentations.

Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decorative items.

Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.

Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

Worked flexible hours; night, weekend, and holiday shifts.

Organized and planned décor for wedding including centre pieces, table settings and hall

Office Dental Assistant, 08/2016 to 07/2018 Vodusek – Timmins, Canada

Developed team communications and information for meetings.

Actively listened to customers' requests, confirming full understanding before addressing concerns. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Resolved problems, improved operations and provided exceptional service.

Handled 50 follow up calls per day to address customer inquiries and concerns.

Offered friendly and efficient service to customers, handled challenging situations with ease. Preparing the room and its equipment.

Teaching patients proper dental hygiene. Office Administrative duties. Conducted patient consultations.

Assistant Store Clerk, 08/2014 to 07/2016 Jorie's Fine Clothing – Timmins, Canada

Supported loss prevention goals by monitoring shopper behavior.

Offered each customer top-notch, personal service to boost sales and customer satisfaction. Handled customer questions, requests and complaints.

Stocked shelves and performed detailed inventory count.

Accepted payments, operated cash register and processed credit card transactions. Addressed customer issues immediately to guarantee swift resolution.

Informed customers of current store promotions to encourage additional sales purchases. Tracked down hard-to-find merchandise at diverse locations.

Displayed merchandise by arranging in appealing ways to boost sales. Personal model for the merchandise via media.

Administrative Assistant, 01/2011 to 08/2014 Roztek Environmental – Timmins, Canada

Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Coached new employees on administrative procedures, company policies and performance standards.

Sorted and distributed office mail and recorded incoming shipments for corporate records. Executed record filing system to improve document organization and management. Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

Arranged rapid office equipment repair and maintenance with vendors.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Organized weekly staff meetings and logged minutes for corporate records.

EDUCATION

Business And Management : Business, 02/2021 Oxford College - Barrie, Ontario

Bookkeeping & Financial Accounting Computerized Accounting with QuickBooks Database Management with MS Access Human Resources

Intermediate Accounting Law for Business Managers Managing a Small Business Marketing

Preparing a Business Plan Selling

Spreadsheets with MS Excel Word Processing with MS Word

ADDITIONAL INFORMATION

Type 55 wmp Discretion in confidential information

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