Customer Service Front Desk
Resume:
ERIK GHOLSON
*** *.***** *********, ** ***** 216-***-****
***********@****.***
HOSPITALITY - BEVERAGE/BAR MANAGEMENT - GUEST SERVICE TRAINING - HOTELS
Value Proposition: Whatever key initiatives are being targeted to move the business forward, I will ensure they are met and exceeded in a timely fashion.
KEY LEADERSHIP AND MANAGEMENT QUALIFICATIONS
Cost Management Budgeting
Profit and Loss Analysis Human Resources
Recruiting, Hiring, and Training Rooms Management
Labor, Scheduling, and Deployment Inventory Control
PROFESSIONAL EXPERIENCE
Brueggers Bagels of Cleveland November 2017 to Present
General Manager, Cleveland Hopkins International Airport
www.Brueggersclevelandairport.com
Responsible for the day to day operations
always find opportunities for coaching and feedback to improve the performance of mangers and staff
Daily Training customer service, cash handling, franchise regulations
Worked side by side with new hires to set and communicate company expectations
Manage interviewing hiring, performance evaluations as well as exit interviewing
Light maintenance and coordination of repairs
Demanded commitment to the organization and its values through words and actions
Certified in Servsafe
Control of all ordering and inventories
Over 30 years of service never called off
Premair Hospitality of Cleveland – Cleveland, OH February 2009 to 2017
Food and Beverage Manager, Cleveland Hopkins International Airport
www.premairgroup.com
Responsible for the operation of multiple restaurants including McAllister’s Deli, Dunkin Donuts, Yuengling 1829 Bar, and Gordon Biersch Brewery Restaurant Management of supervisors, cashiers, cooks, bartenders, and servers Accountable for meeting sales goals and increasing profit year over year
Adult beverage training
Top notch customer service skills and ability to train any system
Proven track record of developing my staff including four internal promotions
Review profit & loss statements to identify room for improvement and cost saving
Foster relationships between the GM, corporate office, parent company and team members
Light maintenance and coordination of repairs
Tracking of daily sales and forecasting future targets
Coordinate training of new employees and continually train employee on store initiatives
Manage interviewing hiring, performance evaluations, promotions and staffing schedules
Studio 6 Hotel - Charlotte, NC July 2007 to October 2008 General Manager, Charlotte Douglas International Airport
www.motel6.com
Responsible for all aspects of managing a hotel
Developed operation manager and manager on duty for promotion
Human resources comprised of hiring, training, counseling of employees as needed
Control daily & monthly payroll
Beat previous year employee turnover percentage
Managed yearly budget of $1 million
Controlled monthly P&L and exceeded previous years’ results
Control all cost - general supplies, water, gas and electricity
Hands on manager - daily work with front desk, housekeeping, and maintenance team
Created weekly and monthly forms to track costs
High room quality scores which exceeded previous years’ results
Won monthly and quarterly contests for least amount of customer complaints and safety and security
Won monthly contest for highest sales increase
Day to day training of staff to improve guest service
Worked side by side with new hires to set and communicate company expectations
EDUCATION
Cleveland State University, Cleveland, OH
Math Major
Cuyahoga Community College, Cleveland, OH
Certificate in Purchasing and Cost Control
Contact this candidate