ERIK GHOLSON

*** *.***** *********, ** ***** 216-***-****

adrbz7@r.postjobfree.com

HOSPITALITY - BEVERAGE/BAR MANAGEMENT - GUEST SERVICE TRAINING - HOTELS

Value Proposition: Whatever key initiatives are being targeted to move the business forward, I will ensure they are met and exceeded in a timely fashion.

KEY LEADERSHIP AND MANAGEMENT QUALIFICATIONS

Cost Management Budgeting

Profit and Loss Analysis Human Resources

Recruiting, Hiring, and Training Rooms Management

Labor, Scheduling, and Deployment Inventory Control

PROFESSIONAL EXPERIENCE

Brueggers Bagels of Cleveland November 2017 to Present

General Manager, Cleveland Hopkins International Airport

www.Brueggersclevelandairport.com

Responsible for the day to day operations

always find opportunities for coaching and feedback to improve the performance of mangers and staff

Daily Training customer service, cash handling, franchise regulations

Worked side by side with new hires to set and communicate company expectations

Manage interviewing hiring, performance evaluations as well as exit interviewing

Light maintenance and coordination of repairs

Demanded commitment to the organization and its values through words and actions

Certified in Servsafe

Control of all ordering and inventories

Over 30 years of service never called off

Premair Hospitality of Cleveland – Cleveland, OH February 2009 to 2017

Food and Beverage Manager, Cleveland Hopkins International Airport

www.premairgroup.com

Responsible for the operation of multiple restaurants including McAllister’s Deli, Dunkin Donuts, Yuengling 1829 Bar, and Gordon Biersch Brewery Restaurant Management of supervisors, cashiers, cooks, bartenders, and servers Accountable for meeting sales goals and increasing profit year over year

Adult beverage training

Top notch customer service skills and ability to train any system

Proven track record of developing my staff including four internal promotions

Review profit & loss statements to identify room for improvement and cost saving

Foster relationships between the GM, corporate office, parent company and team members

Light maintenance and coordination of repairs

Tracking of daily sales and forecasting future targets

Coordinate training of new employees and continually train employee on store initiatives

Manage interviewing hiring, performance evaluations, promotions and staffing schedules

Studio 6 Hotel - Charlotte, NC July 2007 to October 2008 General Manager, Charlotte Douglas International Airport

www.motel6.com

Responsible for all aspects of managing a hotel

Developed operation manager and manager on duty for promotion

Human resources comprised of hiring, training, counseling of employees as needed

Control daily & monthly payroll

Beat previous year employee turnover percentage

Managed yearly budget of $1 million

Controlled monthly P&L and exceeded previous years’ results

Control all cost - general supplies, water, gas and electricity

Hands on manager - daily work with front desk, housekeeping, and maintenance team

Created weekly and monthly forms to track costs

High room quality scores which exceeded previous years’ results

Won monthly and quarterly contests for least amount of customer complaints and safety and security

Won monthly contest for highest sales increase

Day to day training of staff to improve guest service

Worked side by side with new hires to set and communicate company expectations

EDUCATION

Cleveland State University, Cleveland, OH

Math Major

Cuyahoga Community College, Cleveland, OH

Certificate in Purchasing and Cost Control

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