TAHA USMANI

Direct GSM & WhatsApp: +***. ****. **42 (Muscat-Oman)

Email ID: adrbvr@r.postjobfree.com & adrbvr@r.postjobfree.com

LinkedIn: http://linkedin.com/in/taha-usmani-448a7117/

PROFESSIONAL SUMMARY:

I am motivated, practical, dutiful & results-oriented IT professional. I am having 15years of ample experience in Window environment managing IT Admin & Server support tasks. Manage experience in help desk, service desk, desktop support in technical hardware, software, networking troubleshooting also good experience installation & support in Oracle, SQL & Dynamics ERP system.

SKILLS & KNOWLEDGE:

1-Dell EMC/Dell Technology & Window Server Administration.

2-Microsoft 365 Licensing E1, E3 & Microsoft OneDrive backup.

3-Anti-Virus Trend Micro & McAfee Endpoint.

4-Quorum & Veam backup system.

5-Manage Engine AD360.

6-Cisco Unified CM manage administration.

7-Manage VMWare, Vsphare center & Hyper-V administration.

8-Support users through Remote Control Viewer or any desk.

9-Install & support LAN printer & papercut software.

10-ERP Software L1 support of Danaos & Dynamics NAV.

11-L1 Support of Fortigate Firewall & VPN connection.

12-Access Control & Surveillance System DVR/NVR (HIK Vision).

13-Dell iDRAC Storage manage administration.

14-Microsoft Exchange 2016 manage administration.

15-Active Directory, Group Policy, DNS & DHCP.

16-Server Health Check.

17-SSCM System Center Configuration Manager (Microsoft Endpoint Configuration Manager).

PROFESSIONL EXPERIENCE:

Sr.IT System Administrator – Office of the Minister of State & Governorate of Dhofar (Salalah) by OCS Infotech (On yearly Contract) From January’ 2022 to Date 2022.

1.Facilitate to users desktop/laptop & surface pro & connect domain, configure outlook, LAN network, network printer other approved software with Cisco IP telephony phone extn number & name creation.

2.Responsible for active directory server to create new users/unblock users/ reset password/rename users/ adding & modification of users member group & OU, delete computers.

3.Setup & users handle for Fort client VPN connection between offices & other locations.

4.Manage Engine ADManager software for domain/exchange users creating & to create/modify, new & existing domain user through csv file to exchange server.

5.Manage Exchange Server 2016 administration of mailbox creation for new joiner, archiving email.

6.Check and Monitor of Dell EMC Networker for Server Backup and logs.

7.Monitoring of IBM QRadar & Solar winds system if anything down quickly possible for operational.

8.Mentoring Dell EMC unisphere 4.0 cloudiq DR for system, storage and events logs.

9.User creation of share folders permission access and authorize approved domain users in file server also connect users map drive.

10.Manage of VMWare Virtualized Infrastructure (ESXi) 6.5 for system, hardware, license, services and security & users also monitoring performance, events, tasks, logs & notifications.

11.Check Murasalat Web Server & resolve through application team on users complain.

12.Manage administration to using Microsoft SCCM through Microsoft Endpoint Manager, window update, patch management & software installation of user desktop/laptop.

13.Daily login & monitoring on Solarwinds summary for all active alerts servers & nodes if anything abnormal check and resolve quickly.

14.Daily login & monitoring on IBM QRadar for all connected server through RDP connection/session & web servers users.

IT System Administrator - Oman 70 Holding L.L.C (Muscat) by OCS Infotech (On yearly Contract)

From January 2020 to December 2021.

1.Performing backup for Servers & Users, also configure the e-mail address for new user accounts, e-mail distribution list & manage permission of shared public/private folders for end users.

2.To managing day to day, IT Admin & End User Support tasks in IT Window System & Infrastructure.

3.Facilitate to end user/staff to provide desktop, laptop, Surface Pro & resolve all request raise from helpdesk ticket related to creating domain profile/login issue, password reset, outlook email, LAN printing, scanning.

4.Resolve outlook email issue for sending/receiving/archiving including manage for shared Exchange Server & Website Panel regards new & existing staff.

5.Tuning & maintaining of production Server related of hardware, software & other application.

6.Installation of Widow10 pro, Window Server 2016/2019, Domain & managing Microsoft 365 licensing.

7.Supervision & work with team member for managing Help Desk, Service Desk & other L1 Technical Support of VLANS, Fortigate Firewall, Cisco IP Telephony, Cisco Router & Switch.

8.Follow up of Vendors regards warranty items & keep maintaining IT inventory with item assets tagging.

9.Installation of Dynamic with Mapping shared drive including permission for attaching user documents.

10.To Supervise & facilitate to guest & staff related meeting room equipment like smart screen, mic, camera, WiFi, Laptop/Desktop presentation with meeting software (Zoom/WebEx/ Microsoft Team).

11.To help & mentoring to staff related office application, pdf conversion & other relevant software.

12.Research & development about new technology & suggest to management for purchasing/implementation.

13.About new IT equipment purchasing follow the company policy & check with locally reseller for pricing & prepare price quote mention the equipment comparison, technical & commercial evaluation warranty & other Vendor services offer than forward to management approval.

14.Prepare weekly/monthly staff attendance report & forward to Administration department.

IT Support Engineer - Oman Shipping Company S.A.O.C (Muscat)- Rahat Computer (On yearly Contract).

From September 2017 to July 2019.

Provide technical support for OSC/OSMC Company & Vessel User for Laptop/desktop PC & Surface Pro, Printer, hardware, software, Local Area Networking & IT Service request from end users & resolve/required to accomplish day-to-day challenges.

Prepare new & existing laptop/desktop & Surface pro installation with window 8, 10, with drivers, standard software & McAfee endpoint antivirus.

Installation & testing of HP servers including processor, Memory, Hard Disk, RAID Controller for Gen5-Gen9 servers.

Implementation & monitoring of VMware Datacenter Virtualization Solution.

Deployment & Configuration with team of VMware ESXi & Vcenter server, HA Cluster, Role Based Access Control, Patching and Upgrading VMware Servers.

Adding new AD user & troubleshooting through Exchange Management shell.

Troubleshoot Exchange Mail Flow troubleshooter.

Set up & monitoring of meeting room / LAB / training room to make operational with require IT equipment.

To check & resolve troubleshoot of print server.

Maintaining warranty of Laptop, Desktop, Screen & IT assets tagging.

Observing production Servers daily, weekly HA backup with Quorum OnQ backup system.

Installation Danaos Software to end user & Vessels & check AD user/password login issue & assign job role.

Installation of SonicWALL VPN connection with demo to end user.

To help and support network security team regarding Local Area & WiFi Networking troubleshooting.

Install and support Vessels staff regarding Danaos Software, email and Office other approved software.

To provide end user Local Area connection to their System & Cisco phone.

To help staff in Cisco WebEx meeting also configure outlook email and Cisco jabber Soft phone setup.

IT Supervisor - H.A.H. Muslim Gymkhana Karachi- Pakistan. From April 2016 to August 2017.

Implement & manage Tier1 Data Centre, IT operations & supervise efficient working of IT staff provide installation PC facility with Windows operating system, antivirus, standard software, Installation & daily backup support oracle 9i database software, local, network printer HP LaserJet Pro MPF M127-M128, LaserJet 1320, P1102, 1020.

Install & Support CCTV DVR/NVR cameras (HIK Vision) as per organization standard requirement.

Install, manage & support of HP DL380 G6 Servers, Cisco Catalyst 2790G Switches, Cisco routers 2900series also manage medium size network infrastructure with Windows Server 2008R2, Active Directory, Domain Hosting configure user’s email in MS Outlook PST back up & prepare IT inventory.

IT Sales Specialist- Cisco System, Inc. Karachi- Pakistan. From May 2012 to November 2015.

Providing after sale support on Cisco Unified Computing Servers validating of Software Hardware service quote in SFDC and CCW.

Handle sales inquiries related to country wise & follow up with SME regarding query & provide support.

Tier Partner enablement on giving them elaborated introduction on Cisco Services portfolio & training them on optimally using the Cisco services portal.

Provide on-site & remote technical assistance for Cisco UCS Server hardware software system as per running product bulletin through Cisco WebACD chat, WebEx & Jabber.

To help and create case through CMT & uCRM for international clients for CCW/SFDC quote respective.

Services & Warranty Support by Cisco at CCW (Cisco Commerce Work Space) tool.

Handling & resolve cases day to day & update to the customer & partner.

Data processing & analysis in different given task as per the Management.

Work as a team player with excellent communication skills.

Working & support with clients in all level of project.

IT Hardware Engineer- National Medical Center (NMC Hospital) Karachi Pakistan. From May 2009 to April 2012.

Perform data backup/image of Server, disaster recovery of Windows Operating System and Server.

Install & Support workstation terminal (WYSE) also diagnoses of hardware software problems and replace defective components.

Perform routine maintenance of user’s PC, Rack Server, network devices, and start-up & shutdown procedures & maintain record, also coordinate & follow up with end user & to help & support Software Team for Hospital Management Information System Software (HMIS) working.

To install local & network printer to end user needs and use the information to identify.

Daily checking of CCTV recording, routers log & report to IT Manager and Director.

Follow up on daily complains & resolve it by the end users.

IT System Support Officer- Institute of Business Management (CBM) Karachi Pakistan.

From November 2007 to April 2009.

Install, support & manage IT help desk/Desktop, Windows operating systems, hardware, software also manage all student labs & library PCs with the help of team work.

Assign & configure Static, DHCP TCP/IP address, subnet mask, default gateway, DNS bind with domain controller to User’s PCs.

Installation & Support of Local Printer, Fax LAN network printer.

Supervise student computer labs & helpdesk technicians.

Install new software patches / upgrades system as respond to user request & management approval.

Follow up & resolve daily end Users complain & update in excel file & send by email to IT Manager.

ACADEMIC EDUCATION:

Bachelor of Technology (BTech Pass) in Electrical Technology in GPA-2.8.

Mehran University of Engineering Technology Jamshoro- Pakistan. Dec-2006 – Dec-2009.

Diploma of Associate Engineer (DAE) in Electronic Technology in 1st Division-.

Zubaida Polytechnic Institute of Technology. Nazimabad Karachi- Pakistan. May-2001 – May-2004.

Higher Secondary Certificate (HSC) in Science Pre-Engineering in Second Division.

Government Collage Formen-Nazimabad Karachi-Pakistan. May-1997 – May-1999.

Secondary School Certificate (SSC) in Science Group in Second Division.

Makhdoomia Secondary School-Karachi- Pakistan. May-1995 – May-1996.

COMPUTER CERTIFICATES:

Completed Certificate of System Administration from LinkedIn Learning dated on 2/17/2022.

Completed Certificate of System Administration Backup and Recovery from LinkedIn Learning dated on 3/14/2022.

Cisco Certified Network Associate (CCNA R & S) from CCTC (Microsoft & Cisco Gold Partner).

Completed online certificate for Cloud Foundation from Great Learning Academy dated on 12/27/2021.

Completed Certificate of Applied Machine Learning from LinkedIn Learning date on 3/10/2022.

Completed online certificate for Firewall from Great Learning Academy.

Microsoft Certified System Administrator (MCSA) Jan-2007- May-2007 -CCTC (Microsoft & Cisco Gold Partner).

Diploma in IT (One year) -Jan-2000 – Dec-2000 (HAMM Tech Institute & information Technology).

Training in Quorum System for database production Server HA Backup.

Training Quantum Expert Certificate SuperLoader 3A Field Service (2-0102 Online Self-Paced).

PERSONAL DATA

Marital Status: Married with 3 Kids

Nationality: Pakistani

GSM Number: +92-300-****-*** (Pakistan)

Passport No: AX2857284 valid till November 17 ’2025

Driving License: 112176706

Language speak: English, Urdu, Punjabi, Hindi & Arabic

Resident ID & Visa: 112176706 (2years employment visa)

Current Address: 3rd Floor, the office of the Minister of State and Governor of Dhofar (Salalah) - Oman.

Pakistan Address: House B-72, Own Homes Block-21, F-B Area behind Lucky Mall Karachi Pakistan.

Excellent & professional references available on request

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