Elham Abdel Ghaffar

El Tagamoaa El Thaleth New Cairo.

Mobile +20-122-*******

Personal E-mail: adrbvq@r.postjobfree.com

Page 1 of 5

Elham Abdel Ghaffar

Date of Birth: August 3, 1967

Nationality: Egyptian

Marital Status: Single

Career Objective

Seeking a key position in the hospitality industry to further enhance my professional experience gained through direct employment

Work Experience

All Hotels where I worked are 5 Stars Deluxe

July 2017 until Now

Regional Revenue Director Tolip Hotels also in Charge of E-Commerce in Egypt 14+2 Pre- opening Hotels Local Chain

Jan 2017 till June 2017:

Easy Rent private company same idea of Porto Holidays Dec 14 till Oct 16

Revenue Manager Porto Rentals Holidays one of AMER GROUP Company for Rentals Apartment (Porto Sokhna, Porto Marina & Porto Golf Marina) Also in Charge of the E-commerce

May 06 till Nov 14 Maritim Jolie Ville Hotels Sharm El Sheikh

- Revenue Manager Maritim Jolie Ville Resort & Casino In charge of the E-commerce

- Revenue Manager at the sales Office in charge of the Golf segment for Maritim Jolie Ville Golf & Resort

- Revenue Manager Maritime Jolie Ville Golf & Resort & in Charge for the New Hotel Maritim Royal Peninsula

June 05 - April 06

-Reservations & Yield Manager Hilton Sharks Bay (All Inclusive hotel)

- Pre-Opening Team at Grand Rotana Resort & Spa as Reservations Manager Oct.03 _ May 05

Revenue Manager Concorde El Salam Hotels

Oct ’02 – Aug.03

Reservation Manager, Sheraton Jumeriah, Dubai.

Jan ‘01 – Sep ‘02

Room Revenue Manager, Sheraton Heliopolis, Cairo - Egypt Elham Abdel Ghaffar

El Tagamoaa El Thaleth New Cairo.

Mobile +20-122-*******

Personal E-mail: adrbvq@r.postjobfree.com

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Elham Abdel Ghaffar

May’99 – Dec ‘00

Asst. Reservation Manager, Sheraton Heliopolis, Cairo - Egypt Jul ’98 – Jan ’99

Reservation Manager, Movenpick Golf Hotel, Sharm - Egypt May ’97 – Jun’97

Asst. Reservation Manager, Movenpick Sharm Hotel, Sharm - Egypt May ‘96 – Apr ‘97

Reservation Supervisor, Movenpick Sharm Hotel, Sharm – Egypt Nov ‘93 – Apr ‘96

Reservation Clerk (agent), Movenpick Sharm Hotel, Sharm - Egypt Dec ’91 – Oct ‘93

Telephone Supervisor, Movenpick Sharm Hotel, Sharm - Egypt. Mar ‘91 – Nov ’91

Telephone operator in-Charge, Sonesta Hurghada Hotel, Hurghada - Egypt. Maritime Jolie Ville Golf & Resort got ISO:

ISO 9001 & ISO 14001 for Environmental

Professional Experience Gained through previous employment

- In Tolip Hotels am in charge of 14 hotel +2 Pre-Opening & Resorts Total hotels & Resort in charge of E-commerce along with the Marketing

- Porto Rentals Holidays is the pioneer of Rentals Hotel Apartments in Egypt

- In Porto Rentals Holidays is one of Amer Group company, I have another experience of selling apartment (new experience for me) real new challenge.

- In Porto Rentals Holidays am in charge of booking.com, Expedia .com & Portrentals.com our website

- In Porto Rentals Holidays Am in charge of the Call Center

- Join the Sales office Since 2 Years & Half & doing all sales work related such as Sales Calls, contracting & Attending fairs & Exhibitions.

- Making all Reports related to the Sales such as weekly monthly reports

- Budgeting (Marketing Plan)

- Rates Structure & comparison

- Monitor day to day operations for the Revenue Dept.

- Set up daily sales strategy for all concerned at Front Office & Sales Dept.

- E-commerce related (E-Magazine, Photoshop, handle all website (Rates loading, manage inventory All website rates load, Photoshop, inventory etc….)

- Prepare 6 months’ projection for overbooking level and monitor the actual booking.

- Ensure a good rapport with all partners concerned such as Travel Agents, Corporate and Elham Abdel Ghaffar

El Tagamoaa El Thaleth New Cairo.

Mobile +20-122-*******

Personal E-mail: adrbvq@r.postjobfree.com

Page 3 of 5

Elham Abdel Ghaffar

individual.

- Ensure a good communication between all concerned, Front Office, Sales & Credit Department.

- Check internet sites for other hotels.

- Attend meetings of Front office, Credit, Sales and Department Heads.

- Prepare daily, weekly & monthly reports

- Handle guest complains, related to the Reservation Dept.

- Prepare a minimum of two training session per month for the Reservation Department

- Check new promotion of the hotel.

- Maintain & update GDS & CRS (Trust System, Columbus & Hotel.de)

- Prepare 3 months projection for weekly forecast.

- Participate in setting up the budget.

- Manage revenue growth.

- I am handling all groups from the offer till the Client check out

- Opera System

Training out Side Egypt

- 1 Month training Rooms Division (Movenpick Prague /Czech Republic 1998

- 2 weeks for Training at the Sheraton Greek Dubai UAE 1999

- 1 Week giving at training (Revenue Plan) in Sheraton El Nabila Amman Jordan 2000

- 5 Days for training in CRS & Head office Maritime in Germany Fair & Exhibitions

- On 14

th

-18

th

of Nov 2020, I attend the IGTM (Inter’l Golf Travel Market) fair in Spain

- On 12

th

Dec- 17

th

Dec 2010, I attend the Maritim International Road Show Education

1988, Diploma in Commerce: The Higher Institute of Commerce, Cairo Qualifications + Training

- A multi-cultural and managerial background which has enabled carrying out of a wide variety functions in the hotel industry. Experiences include 4+ years with Sheraton Hotels in Egypt and Dubai. Worked in Concorde El Salam Cairo. Open Grand Rotana Resort & Spa for Opening, also I was on the opening of Tolip El Forsan Ismailia . Join Hilton Sharks Bay (All Inclusive Hotel). Worked for 8 years with Movenpick Hotels in Sharm El Sheikh beach resort in Egypt and previously 6 months in Sonesta Hotel in Hurghada Egypt.

- Extensive hands on experience in Front Office Reservations & Sales for 5-star international chains.

Elham Abdel Ghaffar

El Tagamoaa El Thaleth New Cairo.

Mobile +20-122-*******

Personal E-mail: adrbvq@r.postjobfree.com

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Elham Abdel Ghaffar

- Courteous with Hotel guests and specialize in handling problematic situations required by Customer Service.

- Communication comfortably in 4 languages English, French, Italian and Arabic as mother tongue.

- Other strengths include being a team player, having excellent rapport with clients, ability to work with different and diverse cultures and adapt to different job functions.

- Handling Guest complains

- Leadership Supervision. and Management systems

- Central Reservations System.

- Revenue Management System (STARMAX & IDEA)

- Guest Relations

- Micros Fidelio (Opera) New Hotel system (Vision System)

- Fidelio suite 8 last update

- Basic Management

- Fidelio online

- Opera System (Rooms, Banqueting & Material Control)

- Train the Trainers

- Professional Development Program for Hospitality Managers (IDI)

- Time Management Seminar

- Proactive Leadership

- Effective Yield & Revenue Management

- Professional Hotel Accountancy (USALI)

- ISO awareness

- Trends in the Hospitality Industry

Elham Abdel Ghaffar

El Tagamoaa El Thaleth New Cairo.

Mobile +20-122-*******

Personal E-mail: adrbvq@r.postjobfree.com

Page 5 of 5

Elham Abdel Ghaffar

- E-commerce related (E-Magazine, All website rates, inventory etc….) Conference & Summit

- Summit of Peace Maker Sharm El Sheikh 1997

- COMESA Conference 1999 (Cairo)

- Suzanne Mubarak peace movement Youth 2007Shram el Sheikh

- African Summit 2008 Sharm El Sheikh

- 15

th

Summit of the Non Allied Movement Sharm El Sheikh

- Arab Labor conference Sharm El Sheikh

- World Economic Forum (WEF) 2008 Sharm El Sheikh

- Arab Economic & Social Meeting Sharm El Sheikh

Others

Teaching: Taught French on a part - time basis from 1987 to 1990. Hobbies: Swimming, Reading & Travelling

Reference

Furnished upon request

Contact this candidate