Customer Service Hr Assistant
Resume:
Shivalika Bakshi
Delhi (NCR), India ***************@*****.*** 889-***-**** https://www.linkedin.com/in/shivalikabakshi/ Profile
MBA Professional from Charles Darwin University, Melbourne, Australia with 7 years of Management and HR experience in Australia as well as India. Experienced in using various platforms like ServiceNow, Slack and Eoffice. Currently handling 4.4 crores Central Government of India Scheme at Ministry of Commerce and Industry, DPIIT. Professional Experience
02/2020 – Present
New Delhi, India
Young Professional (MBA & HR), Ministry of Commerce and Industry, Central Government of India Handling all financial and HR aspects of Rs. 4.4 crores Government Scheme namely Scheme for Pedagogy
& Research in IPRs for Holistic. Education & Academia (SPRIHA). Handling all communications and co-ordination with all the Universities under the Scheme PAN India which includes various Premier Institutes/Universities in the country including IIT's and NLU's. Handling the approval of recruitment of all personnel's working under the Scheme in various Premier Institutes/Universities in the country including IIT's and NLU's. Responsible for monitoring the recruitment in all Premier Institutes/Universities PAN India under the SPRIHA Scheme and also formulating detailed reports with regard to the same for the Central Government.
Successfully responsible for formulating a detailed proposal for the implementation and continuation of SPRIHA Scheme for next 05 Financial Years i.e. from FY 2021-26 which was formally approved by NITI Aayog and Ministry of Finance.
07/2019 – 01/2020
Chandigarh, India
Senior Human Resource Manager, Concord Recruits, US IT Staffing Company Full Recruitment life cycle which includes sourcing, screening and placing personnel for quick turn- around time for contract C2C, CTH, and Fulltime positions. Train incoming recruiters in the recruiting area by doing On the Job training in terms of different styles of communication to consultant, search criteria, salary or payment modes, and terms, and closing candidates.
Identify the resume that best suits the client requirements, through various sources like Job Sites, Referrals, Contacts, Database, and Third Parties.
Work closely with the Recruiting leads and hiring managers. Work on strategic global hiring programs and develop an action plan for recruiting the best fit for the organization. Successfully trained for interviews and recruited many professionals in the US in top companies with competitive market salaries.
11/2018 – 06/2019
Melbourne, Australia
HR Assistant and Customer Service Representative, DNA Recruitment Solutions Pty Ltd Proven experience providing customer support in busy environments for public utility and metro industry employers.
Handling my team and collaborating on the Slack Software and Network by creating a channel for all the projects, teams, offices and departments.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Training my team and all the new employees in the company on company policies and strategies to provide best customer service to the clients.
06/2018 – 10/2018
Melbourne, Australia
Business Analyst, Slater and Gordon Lawyers, MNC, Head Office Processing POʼs and all the invoices coming in electronically from various vendors of the company. Working on "Service Now" Portal to update all financial transactions and PO's of various Departments of various office braches of the Law Firm all across Australia. Managing the Business Solutions, Facilities and Marketing Procurement Departments. Raising Purchase Orders for the New Vendors specifically tailored for new projects. Work collaboratively with other teams and provide feedback on company policies and procedures. Creating new contracts for each office in consideration to the FY19 Budget specifications. 03/2017 – 05/2018
Melbourne, Australia
HR Executive, Hilton Manufacturing PTY Ltd
Work with company executives to strategically plan HR initiatives that will benefit the company and encourage more efficient and productive work from employees. Direct all talent acquisition and training procedures for new employees. Consistently educate employees on company policies (including sexual harassment, appropriate dress code and social media permissions.
Developing and implementing HR strategies and initiatives aligned with the overall business strategy. Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors. 05/2015 – 02/2017
Jammu, India
Executive Manager, Cabinet Minister Raman Bhalla, Jammu and Kashmir Government Organized workflow and appointment by reading and routing correspondence and filing of official documents in various Government Departments.
Managing the schedule by maintaining calendars for personnel information and arranging meetings, conferences, teleconferences, and travel.
Answering phones and emails, schedules and confirms appointments, and input important data and information into company systems for Minister's perusal. Managing all the staff and other officials working under the Hon'ble Minister and developing and implementing a timeline to achieve deadlines.
Education
02/2017 – 11/2018
Melbourne, Australia
Masters in Business Management (MBA), Charles Darwin University 6.0 GPA out of 7.0
07/2014 – 05/2015
Bhopal, MP, India
Masters in Human Rights Law (LL.M), National Law Institute University 1st Division
07/2009 – 06/2014
Jammu, J&K, India
Bachelors in Law (LL.B), The Law School, University of Jammu 1st Division, Overall Rank 2 in the State
Skills
Talent Acquisition and Training
Human Resource Management
Supervisor and Manager
Training and Development
Leadership and Management
Grievance Redressal and Monitoring
Planning and Operations
Recruitment Manager
Blended Learning
Teamwork and collaboration
Certificates
Certificate for Digital Marketing by
Online Certificate Course in Cyber Law
by Indian Law Institute Delhi
Certificate Course in Urdu Language
Languages
English
IELTS 8 Bands
Punjabi
Hindi Urdu
References
Available on Request
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