Customer Service Receiving Manager

MELISSA MEINHART

*** ********** *****, ***********, **, 43081, US • 614-***-**** • ************@*****.***

Dedicated Retail Manager with over 20 years of experience and a proven track record of resolving routine and unique issues to drive revenue growth

and customer loyalty.

Decision-making skills

Customer service focus

Coaching and mentoring

Inventory management

Budget development

Merchandising

Retail Store Manager - December, 2019 to Present

Furniture with a Heart Thrift Store- - Columbus, OH

By reorganizing store layouts, I am able to improve inventory

management, financial planning, and sales performance metric.

Hire, train, and motivate employees with a constant focus on the

company mission.

Optimizing profits by controlling costs and analyzing P+L''s.

Maintain all aspects of a 48k sq. ft. building, including 18k sq. ft.

store front and a 30 sq. ft. warehouse.

Created an employee tier program to promote retention and

succession planning.

Work with other departments to convey needs, challenges and

successes to maximize a cohesive team effort.

Receiving Manager - February, 2016 to November, 2018

PetPeople

Spear-headed a brand new Receiving Department to eliminate work

required in the field.

Wrote and implemented all policies and procedures to ensure the

success of the department and store training.

Received invoices and returns for 56 stores with the assistance of 3

Administrative Assistant's.

Garnered 4.3 million annually through vendor rebate programs,

manufacturer coupons and frequent buyer cards.

Store Manager, Training Manager and Area

Manager. - November, 2008 to February, 2016

PetPeople - Westerville, OH

Exceeded sales goal 8/10 years throughout my 10 year tenure in

various positions.

Created a 4 hour training course and handbook for all associate's in

the area of customer service.

Created a 4 hour training course and handbook for animal nutrition.

Responsible for staff development, inventory management, customer satisfaction and overall operations of up to 4 stores. Hospice Volunteer - May, 2015 to August, 2018

National Church Residences (l - Columbus, OH

Was a constant advocate for the welfare, rights, and needs of

patients.

Used active listening and open-ended questioning to build

meaningful relationships with patients.

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