Collection Manager Customer Service
Resume:
Sherry Northcott
Professional Summary
Motivated, detail-oriented, self-starter with a strong history of HR functions, customer service, communication and problem-solving skills. Successful implementation of improved billing workflow and processes to ensure an accurate and timely end of month reconciliation as well as increased monthly collections. Partnered in a medical operating system implementation, streamlined and organized the administrative process and reduced company overtime.
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Work History
Amerita, Inc. 09/2015 – Current
Revenue Cycle Manager - 11/2016 – Current
●Direct manager of 15 collectors and 2 leads for insurance, patient and facility payers.
●Performed all management duties for entire collection department of 35 collectors and 4 leads for over a year due to no co-manager.
●Assisted in the consolidation of 3 RCM locations to 1 location within 1 years’ time.
●Helped build collection department from 17 branches to 31 branches in 5 years.
●Helped to increase cash daily deposits from $1 million to $4 million in 4 years.
●Helped to increase annual deposits from $149 million to $341 million in 4 years.
●Assisted Director of Collections with all monthly reports.
●Assisted in training new co-manager.
●Monthly phone calls to GM’s to all of my assigned 11 branches.
●Monthly one on ones with collectors to go over audit scores and address any performance issues.
●Helped develop WFH policy.
●Helped develop multiple level collector assignments.
●Help achieve at least 80% clean claims every month.
●Assist all collectors in working 85-90% of their claims every week.
●Performed HR duties such as write ups, hiring and terminating of employees. Also worked with employee FMLA/STD information and approving timecards and time off requests.
Revenue Cycle Collections Team Lead - 04//2016 – 01/2017
●Company's first collection lead of 9-14 collectors.
●Performed Interviews with Manager and trained all new collectors when they were hired.
●Maintained my own AR of 735 accounts per month with every account worked every 30 days.
●Trained other leads during initial expansion of company while collaborating to make sure that processes were consistent across the board with every department.
●Assisted Collection Manager with monthly reports, adjustments and auditing.
Insurance Collections Specialist - 09/2015 – 04/2016
●Worked multiple BCBS payers through multiple states
●Follow up on denials and short pays
●Send appeals and reconsiderations to insurances
●Filed secondary/tertiary claims when necessary
●Transferred balances to patient responsibility when appropriate
●Used payer portals to help assist with claim status information
UNITED CEREBRAL PALSY OF CENTRAL AZ 10/2012 – 03/2014
Biller/Insurance Collector/Authorization Coordinator
●A/R for all insurance claims
●Follow up on zero payments, denials and correspondence
●Worked with all insurance and patients to get claims paid timely
●Created/Mailed patient statements
●Obtained and reviewed all authorizations when necessary for treatment
●Obtained eligibility and benefits for all patients
●Posted all payments
●Monthly and weekly reports as a back-up with 2 different government agencies
●All patient and insurance phone calls
●Reject reports
************@*****.***
16221 E. Princeton Circle Aurora, CO
Skills
●HR functions
●Accumed
●CPT/ICD-10 codes
●CPR+
●Waystar
●AR
●Auditing
●Billing
●CPT
●Hiring
●HR
●ICD-10
●Insurance Collections
●Medisoft
●Microsoft Excel
●RDO
●Zirmed
Education
2014 - University of Phoenix
A.A in Accounting Foundations
2005 - At-Home Professions
Medical Claims and Billing Certification
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