Customer Service Merchandise Associate

DEBBIE MILLARD

**** ******* ****,, ******* ****, IOWA, 52214, US ***********@*****.***

Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.

Accountable [Job Title] with a high level of initiative and ownership. Committed to providing world-class customer service while remaining professional. Expert at providing relevant information and options for resolving problems effectively.

[Job Title] who is well-versed in dealing with difficult customer issues and promoting positive outcomes. Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses.

Professional in retail sales with experience in product placement and merchandising. Committed to learning about customers' needs and concerns in order to provide the best [Product or Service] information and options.

During the sales process, you must be quick and effective in making decisions and providing excellent customer service. When dealing with customers, he is poised and calm under pressure, and he is capable of reassuring them. Empathy, dependability, and enthusiasm for customer satisfaction. Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability. When dealing with a wide range of customer needs while remaining flexible, you'll be upbeat. Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards.

Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards.

Under duress, personable and professional.

Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Member of the customer service team who is responsible and dedicated and has demonstrated multitasking and organizational abilities.

Shipping procedures understanding

Complaint resolution

Money handling abilities

Order fulfillment

Professional telephone demeanor

Sales expertise

Credit card processing

Customer service

Stock management

Cash Handling

Stocking and replenishing

Multi-line phone talent

Inbound and outbound calling

Service standard compliance

GED // 1987

Albuquerque Adult Education // New Mexico

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Customer Service Assistant // March, 2019 to Present Nature's Way Cleaners // Cedar Rapids, IA

Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.

Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues. Quickly submitted completed orders to maximize delivery efficiency. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Was in charge of directing calls to specific departments and people. Spoke with customers about their concerns about products or services in order to resolve issues and increase sales. Helped customers with questions and orders over the phone. Was in charge of processing cash and credit payments in a timely and accurate manner. Maintain contact with clients.

Am in charge of cleaning.

Am in charge of responding to and managing complaints that have been received. Merchandise Associate // July, 2018 to Present

DAVACO // Irving, TX

Used established planograms to arrange consistent shelves, bins, and racks at [Number] locations. Kept my work areas neat and tidy for a professional appearance. Designed end caps and aisle displays to draw attention to products and promote current promotions. Pallet jacks were used to move and position merchandise. Auditor/investigator/merchandiser // March, 2016 to Present Driveine & Multiple Investigation & Audit companies // Cedar Rapids, IA Communicated audit findings to [Job title]s by preparing and disseminating final reports. Was in charge of writing reports, writing papers, and organizing supporting documentation. Collaborated with external partners to complete audits.. Merchandiser/Stocker/Cashier // October, 2018 to July, 2019 Dollar Tree // Marion, IA

Provided excellent assistance and service by carrying packages and bags and securing customer purchases in vehicles. Greeted customers and directed them to the products they requested. Assisted customers in completing their purchases by moving heavy items, collecting payments, and bagging purchases. Was in charge of replacing damaged or missing products in a timely and efficient manner. Inspected aisles and [Type] areas for spills or [Type] issues and alerted [Job title] for immediate cleanup. Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products. Used [Type] equipment to haul [Type] and [Type] items from stock and placed them on the appropriate store shelves. Used [Type] equipment to haul [Type] and [Type] items from stock and placed them on the appropriate store shelves. Blocked and faced products on displays and shelves in accordance with company policy. Went through the grocery store and removed any items that were outdated or overripe. Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking. Separated all of the debris and packaging from the boxes for recycling or disposal. Totaled customer purchases and meticulously counted back currency and bills to reduce drawer errors by [Number]%. Aided promotional efforts by updating signage to reflect price changes. Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each

[Timeframe].

Followed safety procedures to avoid falls and other injuries when stocking the store. Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Labor Worker // August, 2002 to March, 2016

Aramark // La Crosse, WI

WORK HISTORY

Determined

Managed

Resolved

Created

Coordinated

Assisted

Organized

Completed

Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Customer Assistance: Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Licensed to carry.

ACCOMPLISHMENTS

CERTIFICATIONS

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