Records Specialist Customer Service

Diane Brink

Hereford, AZ ***** 864-***-**** ***********@*********.***

PROFESSIONAL Committed and hardworking with experience processing transactions and

SUMMARY assisting customers. Dedicated to resolving issues, answering customer

questions, and ringing up customers. Creative problem-solver versed in

customer service.

SKILLS * Stocking and Replenishment * Maintaining Clean Work Areas

* Dependable and Cooperative * Verbal and Written Communication

* Willing to Learn * Cash Register Operation

* Price Verification * Special Assignments

WORK HISTORY CASHIER 8/2018 to CURRENT

Walmart / Sierra Vista, AZ

* Operated cash register for cash, check and credit card transactions

with excellent accuracy levels.

* Helped customers complete purchases, locate itmes and join reward

programs.

* Restocked and organized mechandise in front lanes.

* Promoted customer loyalty and consistent sales by delivering friendly

service and knowledgeable assistance.

* Answered questions about store policies and addressed customer concerns.

* Checked identification for proof-of-age for alcohol and tobacco sales.

* Greeted hundreds of customers per day.

* Monitored self-checkout systems and provided assistance or intervention

where required.

MEDICAL RECORDS SPECIALIST 10/2013 - 07/2018

Carolina Dermatology / Greenville,SC

* Maintained patient records in compliance with security regulations.

* Processed medical records requests from outside providers according

to facility, state and federal law.

* Maintained patient charts and accurately recorded new information.

* Kept accurate log of requests for medical information and records.

* Communicated effectively with staff and patients.

* Maintained relationships with medical providers.

* Utilized software to manage and confirm patient date, such as demographic

and medical history information.

* Identified new methods to optimize medical records management.

* Maintained patient confidence by keeping patient records information

confidential.

TELEPHONE OPERATOR 10/2008 to 10/2013

Greenville Memorial Hospical / Greenville, SC

* Pleasantly greeted all callers and asket how to be of assistance.

* Managed multi-line phone system directing individuals to desired

personnel and providing general information about operations.

* Maintained accurate directory of all personnel and phone extentions.

* Responed to customer inquiries with patience and positivity to establish

excellent first impression.

* Directed incoming calls to internal personnal and departments, routing to

best qualified department.

* Maintained up-to-date knowledge of emergency call procedures.

* Supported callers by managing hundreds of calls per day efficiently while

maintaining professionalism and upbeat tone.

EDUCATION High School Diploma 07/1975

Corry Area High School, Corry, PA

HOBBIES CROCHET * I have crocheted some items to put in a store that carries homemade items

and made gifts for family.

CRAFTS * I also have lasered products and ceramic mugs in this store.

READING * I love reading mystery, romance and comical books.

WRITING * I have written some of my personal experiences in letters to friends back home,

and wrote a rememberance book for my aunt and uncle.

Contact this candidate