Product Consultant, Account Analyst, Customer Service, Data Entry

Resume: Lindsey L. Sheppard

Contact Information: 2496 Meadow Park Cir Apt 311 Bedford, Texas 76021

Phone: 817-***-****

Email: **********@*****.***

Education:

*Southlake Carroll High School: Southlake, Texas: Four-year general studies diploma. Graduating class of 1999

*University of North Texas: Denton, Texas: Bachelor of Arts and Sciences Associates Degree in Radio, Television, and Film studies

Employment History:

*CIS Group LLC: Account Analyst; Product Consultant; Customer Service. May 2016- Present P: 866-***-**** Responsibilities include direct communication and follow up with all major clients and field inspectors, quality assurance, data entry, logistics, routing, customer service, monthly billing assistance, and time service management pertaining to home inspections and insurance appraisals. **Both remote and on-site**

*Mill-Tel, Inc.: Dispatch Lead; customer service, data-entry, and warehouse for a sub-contractor of Time Warner Cable. March 2014- November 2016 P: 817-***-**** Responsibilities include dispatch, data entry, customer service, warehouse assistance, and managing a fleet of approximately 30-50 field technicians. **Both remote and on-site**

*FTS USA: Dispatch Supervisor; customer service, for a sub- contractor of Time Warner Cable. June 2011-April 2013 P: (817) 510- 3840 Responsibilities include: Managing and training a dispatch of 6- 10 people, data entry, warehouse assistance, customer service, and monitoring a fleet of approximately 30-50 field technicians.

*Omni-Direct Communications of Texas: Dispatcher, customer service, data entry, for a sub-contractor of Time Warner Cable. June 2009-May 2011 P: 817-***-**** Responsibilities include dispatching for a fleet of approximately 30-40 field technicians, trouble-shooting, job assignment, time management, customer service, and appointment-setting

*Efficient Attic Systems: Customer service, sales, and data entry via an inbound/outbound call center. June 2008- November 2009 P: 866-***-**** Responsibilities include dispatch, data entry, price quotes, and appointment-setting for residential energy efficiency products

Professional References:

Dana Williams- Vice President of Cornerstone Appraisals/ CIS Group LLC- 928-***-****

Deanne Bowen- Account Analyst Lead- Cornerstone Appraisals/ CIS Group LLC - 208-***-****

Karen Kimi- Customer Service Director- CIS Group, LLC- Direct- 972- 280-8034 / Cell- 817-***-****