Administrative Secretary Travel Agent
Resume:
JOANNE HARRIS
*******@*****.***
Summary of Qualifications:
Independent Travel Consultant and Agent
Inteletravel Agency
My business is entitled All Season Travel & Blue Diamond Cruises. Since 1995, I have been booking travel for church groups, social groups, family, friends, and corporations. I booked trips to Jamaica, Aruba, Orlando Florida (Disney World). I am excited to consult and assist people with their travel adventure. Before Covid 19, I booked 55 people to travel Los Vegas, but the trip was canceled due to Covid.
•1+ years of grant management experience verifying and evaluating forms, applications to fund non-profit programs coupled with 10+ years
•Customer Service/Call Center Score: 93%
•10+ Years of Grants processing including 2 years at Maryland Higher Education Commission as Grants Manager Specialist III.
•Proficient in MS Excel, MS Word, PowerPoint, and Internet Explorer. Type 55 wpm
•7+ years of hospital office management experience as an Administrative Assistant III, assist with typing and processes NIH grants and proposals applications for research funding programs.
Professional Experience:
April 2019 – March 2020
Robert Half/Office Team Staffing Agency, Baltimore, MD.
•Assist with problem solving of client’s questions and directing them to the appropriate facilities for specific needs (clothing, food, shelter, and government agencies).
• Greet customers and assisting them with sales for purchase of merchandise at events.
•Received heavy phone calls from Non-profit organizations, clients, and people seeking help for hardship and personal needs.
•Sort and distribute mail to interdepartmental personnel.
October 2014 – March 2019
Robert Half Staffing Agency – Chicago, IL
Health Insurance Analyst-
•Verify insurance eligibility on members insurance.
•Update insurance claims,
•Reports for and State and Federal compliance purpose.
•Assist patient over the phone with answers to their health insurance inquiries.
April 2012 – October 2014
Maryland Higher Education Commission, Annapolis, MD.
Grant Management Admin. Specialist III - Full Time Position
•Compiling and preparing award letters, invoices, grant notification documents, typing and assisting with review comments for each grant verifying paperwork.
•Create spreadsheets to record detail fiscal summarization of payments from FMIS reports via preparation of revenue and expense reporting.
•Verify and update invoices for each grant and administrative activities during fiscal year.
•Analyze and evaluate forms to be used when reviewed and reports to make determination of project progress and budget expenditures. Process invoices
•Prepares and process invoices to issue all payments to grantees.
February 2003 – February 2012
Woodlawn Business Community Center - Gwynn Oak, MD
Grant Program Coordinator - Part Time Evening Position
•Serve and grant administrator, prepare and update grant application, write proposals and grants for non-profit organizations.
•Educate public and private organizations about entrepreneurial start-ups.
Resume Page 2
Joanne Harris
May 1995 - January 2003
RCC Business and Computer Learning Center, Inc., Baltimore, MD
Administrator/Education Coordinator - Part Time Evening Position
•Taught classroom curriculums as well as assist with preparation of requirements; composing schedules for course curriculum, train staff for various positions.
•Train instructors and tutors with preparation for lesson plans including classroom instructions (educational procedures and policies).
September 1991 – June 1997
The Johns Hopkins Hospital, 600 N. Wolfe Street, Baltimore, MD.
Administrative Secretary
•Typing admission and discharge summaries, created 231 tables and charts for lab use.
Heavy phone contact 12 multiple line including paging. Areas worked in hospital setting: Social Work, Radiology, Nursing, Oncology. Experience working in Pediatric front office and assist with preparing exam room for patient visits.
EDUCATION:
Lancaster Bible College, Lancaster, PA
•February 2018 Graduate & Seminary – Master’s Degree Studies Pastoral
Counseling and Theological Studies (Graduate in Spring 2021)
•December 2016 Graduate - BS Degree in Human Services and Theology
Accounting and Bookkeeping Professional Institute, Towson, MD
•June 2007 Certification - Accounting and Bookkeeping
Community College of Baltimore, Baltimore, MD
•October 1980 Graduate – Computer Technology – No degree
Lake Clifton Senior High School, Baltimore, MD.
•June 1974 Graduate – Diploma
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