Customer Service Tourism

Sunil Panikka Chandran

Mobile No: +91-988******* Email: **************@*****.***

Objective

To hold a responsible position in your organization where my intellects can be utilized. To learn new things, to gain knowledge as well as to challenge myself to improve and develop the growth of the Organization.

Experience Summary

Worked as Security Command Center Analyst in McAfee Software (India) Pvt Ltd. Professional Summary

Client : McAfee

Role : Security Command Center Analyst

Responsibilities in McAfee

Monitoring ACS and CCTV of Pan India locations (Bengaluru, Hyderabad, Mumbai) and Global sites.

Regular checkups of CCTV and ACS online status is done on daily basis. If any abnormalities found during checking inform the concerned team and to follow up until it is resolved.

Incase of any incident found during checking we must update it without any delay to the next level.

Sending shift reports to Manager on daily basis.

Activation and de-activation of Temporary badges are done for the employees on requirement basis.

Sending Temporary badges reconciliation report to Managers and sending NR details to the employees.

Tracking Lady employees who travel late night and ensure they reach their residence safely.

Monitoring alarms of Fire Exit doors through Security tool and brief the employees about process.

Managing records of Lost and Found data. Appreciation mails will be sent to the employees who handovers High Value Items.

Handling Phishing calls, collecting all the data from the caller and share those details to the Fusion Center for further action.

Helping new joining employees how to raise a request in ServiceNow tool (Use to raise any Security related queries).

Printing of badges as per the request raised by the employees or by their managers. Shipping the badges to the employees who are working in Out stations / Remote Locations.

Monitoring Fire alarms and check with the concerned Team for the reason and to raise incidents in Incident Tracker tool.

Raising incident with IT Team if there is any failure of networks.

Clean Desk Policy is conducted on daily basis. If found any items from employees’ cubicle/desk, mail will be sent to concerned employees and maintaining the record.

Monitoring local news and update the concerned Team if there are any emergencies.

If Wrong parking and long parking vehicles are noticed. Mail communication will be sent to the employees to remove their vehicles ASAP.

Sending weekly audit reports to Managers on weekly basis.

Exit Clearance is done for LDO employees after collecting the Corporate Security Assets and sending notifications to HR Team and employees Managers accordingly.

Monitoring shutdown activities of Pan India location and Remote sites.

Arranging special escort to airport pickup and drop and tracking them until the employees reach safely (Applicable only for Lady employees).

Conducting audit on quarterly basis for Restricted access areas. Sending mails to Lab owners and asking them to review the users.

Maintaining Dashboard report on daily basis and sending CS Metrix report to Global team which consist of all Security related activity happened in past week. Responsibilities in HolidayIQ.com

To maintain contact with clients, understand their needs and advise them on which of our offerings could best support their objectives.

To ensure alignment between our organization’s objectives and each client’s needs.

Ensuring regular contact with existing clients to maintain our company’s presence.

Identifying a range of our offerings that could meet the goals and values of each client.

Preparing the packages as per the customer requirements

Advising clients about suitable travel options in accordance with their needs, wants and capabilities

To help customers plan their trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.

Communicating with the Travel partners about the Customers requirements based on the availability.

Resolving customer complaints quickly and efficiently.

Research destination and travel prices, customs, weather conditions, etc.

Make travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations and handling any other trip-related tasks. Responsibilities in Air India Sats Airport Services Private Limited

To provide information and assistance to the Passengers.

To help passengers with flight reservations, itinerary changes, baggage concerns and questions about frequent flying programs.

To have face-to-face interactions with the passengers.

To assist passengers with check-in, issuing tickets, provide flight information, check-in baggage’s and solve ticket-related travel problems.

To check boarding passes, upgrade seats and reissue tickets when a flight is overbooked.

To assist passengers with self-service check-in kiosks.

Inspect and verify passenger documentation.

To issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

Manage passenger baggage processing including handling and fee calculation (if applicable).

Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing special assistance.

Direct passengers through Immigration, Quarantine and Customs as required.

Make public address announcements as required.

Assist Team members in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.

Comply with Airlines Standard Operating Procedures (SOP’s).

Produce work-related documentation when required.

To maintain the highest standards of safety and security at all times. Work Experience

Designation Department Organization Location Duration Command Center

Analyst

Security

Command

Center

Walsons Services

Private Limited

(McAfee Unit)

Embassy Golflinks

Business Park, Pine

Valley, Bengaluru

01st March 2018 – 30th

April 2022

Command Center

Executive

Security

Command

Center

Guardwell

Detective Services

Private Limited

(McAfee Unit)

Embassy Golflinks

Business Park, Pine

Valley, Bengaluru

05th December 2017 –

28th February 2018

Relationship

Executive

Customer

Service & Tele

calling

Holidayiq.com Jeevan Bheema

Nagara, Bengaluru

21st September 2016 –

23rd March 2017

Customer Service

Agent - 1

Customer /

Passenger

Handling

Service

Air India Sats

Airport Services

Private Limited

Kempegowda

International

Airport, Bengaluru

19th December 2013 –

03rd December 2014

EDUCATIONAL QUALIFICATION

Course Specialization Year of passing Institute Percentage MPBA Aviation Management,

Travel & Tourism

Management

2020 IIBM Institute of

Business

Management

78.3%

BCOM Finance 2012 Indian Academy

Degree College

55%

PUC CSBA 2009 Indian Academy

Pre-University

College

49.5%

SSLC 2007 Spurthy Niketan

High School

60.80%

ADDITIONAL / PROFESSIONAL CERTIFICATIONS

Diploma in International Airlines and Travel Tourism Management (2012-2013)

Diploma in Customs and Central Excise (2014)

Customer Service Professional

Hospitality Management (also underwent Industrial Exposure Training at Orange County Resort

(or) Evolve Back Resort, Coorg for 03 months) (2015-2016) PERSONAL DETAILS

Date of Birth : 14 October 1991

Nationality : Indian

Marital Status : Single

Gender : Male

Religion : Hindu

Languages Known: English, Kannada, Hindi and Tamil Hobbies : Reading books, Magazines and Listening to Music DECLARATION

I the undersigned hereby declare that the information mentioned above is true and correct to the best of My knowledge.

Place: Bengaluru

Date:

Sunil Panikka Chandran

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