Installation Project Voice Engineer
Resume:
JOSHUA L. COX
Apt. ***
Portsmouth, Virginia 23703
E-Mail: ******.********.***@*****.***
M: 757-***-****
WHO AM I?
Accomplished U.S. Army veteran with over 25 combined years of military and commercial experience in Information Systems Technology, Information Assurance, Network Security and Communications Control and Maintenance.
A proud recipient of both the CompTIA Security + and the EC Council Certified Ethical Hacker (CEH) Certifications.
Possess over 11 years of experience with Cybersecurity Technologies including Network Operations, Architecture, Security, Endpoint Protection, Security Monitoring (SIEM), Key and Secrets Management, Incident Response, Disaster Recovery, Data Loss Prevention and conducting advanced Cyber Exercises and Training.
Over 11 years of experience serving as the McAfee ePO administrator for two large financial organizations.
Over 11 years of experience serving as the administrator of the following Vulnerability Management solutions:
Digital Defense - Frontline Vulnerability Manager
Tenable - Tenable.sc (SecurityCenter), Tenable.io, Tenable.ep and Nessus
Displays a strong knowledge and understanding of relatable security frameworks, including National Institute of Standards and Technology (NIST), CoBIT, Center for Internet Security (CIS) and ITIL.
Maintains a high level of personal integrity, as well as possesses the experience and professionalism required to display the appropriate level of judgment, maturity, and discretion when dealing with sensitive security matters.
PROFESSIONAL EXPERIENCE
2020 – Present Vulnerability and Asset Mgmt. Specialist LoanCare, LLC
Currently serves as the Desktop Vulnerability and Asset Management Specialist in addition to performing the duties of Tier II Desktop Support for the LoanCare organization.
Performs the scheduling, coordination, research, and remediation of the existing desktop vulnerabilities for over 2,200 endpoints in the organization while participating in technology related projects and other system implementations.
Responsible for the overall accountability, disposal and issuance of all IT related hardware that is issued to existing LoanCare employees while participating in daily maintenance activities that are geared toward ensuring the health and availability of the infrastructure equipment.
2019 – 2020 Fiserv System Administrator (Contract) Remedy Staffing
Sub-contracted by Endurance-IT to serve as the Fiserv System Administrator for ABNB Federal Credit Union during the conversion of their core banking system from DataSafe to DNA.
Displayed a proven ability to consult management, perform system maintenance, and conduct escalation support for the critical line of business applications and associated integrations for the core conversion.
Created thorough documentation and conducted training that supported the newly implemented application, its hardware, and third-party features.
2016 – 2019 Senior Information Security Analyst TowneBank
Improved the overall security posture of the organization through the creation and implementation of security-based policies and metrics that effectively removed 92% of all detected vulnerabilities impacting the TowneBank business process.
Managed and completed multiple large-scale projects ahead of schedule and under-budget that include the following:
The planning, development, testing, and execution of vulnerability and configuration audit scans for TowneBank’s IT backbone equipment, servers and endpoints while utilizing supported vulnerability management products from Tenable.
Lead and coordinated a project that was responsible for the removal and replacement of the organization’s existing endpoint security solution. Successfully replacing the current solution with the McAfee ePO server.
Performed the configuration, testing, and deployment of McAfee’s supported products to over 3,500 endpoints, in addition to implementing new security features such as DLP, Endpoint Encryption and SIEM features that further strengthened the security posture while saving the organization approximately $220K annually.
Reduced information security endpoint incidents by an average of 82% (YoY) during a 3-year timeframe by fostering security-focused tools and implementing related security training programs.
2010- 2016 Information Security and IT Help Desk Manager Monarch Bank
Served as manager of a 6 person IT Help Desk team, utilizing the ServiceNow ITSM solution, while effectively demonstrating management and decision-making skills concerning Information Systems policies and Help Desk ticket prioritization. These skills have displayed a proven track record for effective task/project management and completion within given budget and time constraints while providing exceptional customer service.
Led and coordinated a project responsible for the removal and replacement of the organization’s existing endpoint security solution. Successfully replacing the current solution with the McAfee ePO server. Performed the configuration, testing, and deployment of its supported products to over 1,500 endpoints.
Provided weekly status updates to the organization’s Chief Information Security Officer (CISO) and reported on metrics derived from the McAfee ePO, existing policies, and other information security systems.
2009 – 2011 Full-Time Student Old Dominion University
Earned Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance.
2007 – 2009 Full-Time Student Tidewater Community College
Earned Associate of Science Degree - Business Administration/Information Technology.
2004 – 2007 Lead Telecommunications Installation Technician FiberPlus Inc.
Led a $12M installation project for the Sentara Norfolk General Hospital Heart Center Expansion for two of their sites. Duties involved the design, coordination, and installation of the network hardware in addition to the network hardware configuration and testing.
Led the St. Brides Correctional Facility Camera Installation Project. Duties included the installation of a new CCTV security system that was composed of 32 monitoring cameras and 7 high-definition monitors, while managing three subordinate technicians on-site.
1995 - 2004 Circuit Control Team Chief United States Army
Served as the Regional VTC coordinator for NATO’s Supreme Headquarters Allied Power European (SHAPE) Commander. Responsibilities included the scheduling, monitoring, and preventive maintenance of the command’s video teleconferencing system.
Supervised tactical data teams that supported secure video, voice, and data communications in a forward deployed tactical Echelon Above Corps (EAC) Signal Brigade.
Maintained quality and continuity for over 1200 encrypted telecommunication circuits and systems in support of NAOC, the White House Communications Agency, the Pentagon, Air Force One, Ground Mobile Forces and the Worldwide Defense Communications Systems.
EDUCATION AND TRAINING:
Associate of Science (AS) Business Administration / Information Technology – Tidewater Community College, 2009
Bachelor of Business Administration (BBA) Computer and Information Systems Security/Information Assurance – Old Dominion University, 2011
Interconnecting Cisco Network Devices I (ICND1), 2013
VMWARE: vSphere : Install, Configure and Manage v.5.1, 2013
CompTIA Security + Certification, 2014
EC Council Certified Ethical Hacker Certification, 2015
REFERENCES:
Denys Diaz
EVP & Chief Information Officer
TowneBank and Mortgage
6001 Harbour View Blvd.
Suffolk, VA 23435
Phone No: 757-***-****
Email Address: *****.****@*********.***
Jesus Ramirez
Technology Infrastructure Manager
Endurance
4646 Princess Anne Blvd.
Virginia Beach, VA 23462
Phone No: 757-***-****
Email Address: *****.**.*******@*****.***
Nelson P. Wroten III
Technical Infrastructure Engineer
TowneBank and Mortgage
6001 Harbour View Blvd
Suffolk, VA 23435
Phone No: 757-***-****
Email Address: ******.******@*********.***
Justin L. Williams
Senior Network Voice Engineer
DEI
31 W. 6th St.
Frederick, MD 21701
Phone No: 240-***-****
Email Address: **************@**.***
Matt Zywina
Senior IT Help Desk Support Manager
Phone No: 914-***-****
Email Address: ****.******@*****.***
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