Customer Service Office Coordinator

Sandra Wallace

OFFICE ADMINISTRATION and CUSTOMER SERVICE

Directly contribute to sustainable short and long-term profitability objectives. Assist management with recruiting and training of new office/labor personnel. Motivate employees to set higher goals and achieve greater success. Establish and maintain an excellent rapport with all levels of staff and management. Generate powerful energy and build loyal clientele base. Expertise in developing and implementing marketing programs to increase patronage, product branding, popular appeal, and overall profitability. Ensure that patrons are satisfied with their overall experience.

Core Competencies

Brand Awareness/Promotion

Business Development

Staff Training/Supervision

Logistics/Distribution

Value-added Methods

Call Center/Store Operations

Customer/Vendor Relations

Budget/P&L/Inventory Control

Retail/Auto Repair Venues

Software Applications

PROFESSIONAL EXPERIENCE

VALLEY COLLISION; La Puente, CA 2018-2021

Office Coordinator

Performed a wide variety of general front office business operations for a gold class standard auto body shop.

Processed and filed up to 12 customer orders per day assisting customers with all their auto body repair needs.

Assigned each new patron to a qualified estimator who would give them a detailed and comprehensive quote.

Prepared and submitted invoices f or parts to auto manufacturers.

Collected co-payments from customers and contacted insurance companies for main balance due for the work performed.

Resolved all customers issues quickly/effectively and achieved a 97.5% customer service rating.

CALIFORNIA COACH AUTO BODY; Walnut, CA 2003-2018

Office Coordinator

Dispatched tow companies to pick damaged vehicles and bring them to the shop.

Kept daily work logs along with labor hours for up to 15 employees.

Maintained current business licenses, collected payments, and paid invoices.

ALL AMERICAN HARDWARE; Downey, CA 2001-2003

Associate

Monitored all inventory and maintained a lower than par shrink loss for over 100,000 merchandise items – helped customers find what they needed.

Collected up to $10,000 per day as cashier with 100% accuracy.

5225 E. Charleston Blvd #1198 ■ Las Vegas, Nevada 89142 909-***-**** ■ **************@*****.***

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