Data Entry Customer Service
Resume:
KATLYN YOUNG
CUSTOMER SERVICE ASSOCIATE
MURRAY, KY 42071 270-***-**** ************@*****.***
PROFESSIONAL SUMMARY
RESULTS-DRIVEN INVENTORY CONTROL SPECIALIST WITH EXCELLENT PROBLEM-SOLVING, ANALYTICAL AND ORGANIZATIONAL ABILITIES AND STRONG FOCUS ON COLLABORATING WITH EMPLOYEES TO RESOLVE BUSINESS, CUSTOMER AND VENDOR ISSUES QUICKLY. WORKS ALONE OR AS PART OF TEAM TO MANAGE HIGH VOLUMES OF WORK IN FAST-PACED ENVIRONMENTS. ENTHUSIASTIC WILLING TO TAKE ON ANY TASK TO HELP ORGANIZATION'S MISSION SUCCEED. PLEASANT, HARDWORKING, AND RELIABLE WITH GREAT INTERPERSONAL SKILLS.
SKILLS
SHELVING AND STORAGE, SAFETY PROCEDURES, MERCHANDISING AND DISPLAY, DATA ENTRY AND DATABASE SKILLS, VERBAL AND WRITTEN COMMUNICATION, PRODUCT TAGGING AND CATEGORIZATION, STOCKROOM MAINTENANCE, CUSTOMER SERVICE, INVENTORY RECORD KEEPING, STOCKING AND REPLENISHING, CASH REGISTER OPERATIONS, MOTIVATED TEAM PLAYER, PROFICIENT IN MICROSOFT OFFICE, ATTENTION TO DETAIL, PRODUCTIVITY AND TIME MANAGEMENT, CLEANING AND SANITIZING, MICROSOFT OFFICE, QUALITY AND DEFECT CONTROL, PROCESSING RETURNS AND DEFECTIVE ITEMS, ITEM TAGGING, HEAVY LIFTING, DATA ENTRY SOFTWARE, DECISION MAKING, PROBLEM SOLVING, CRITICAL THINKING, RECORD KEEPING AND DOCUMENTATION, CUSTOMER-ORIENTED, ACTIVE LISTENING, INVENTORY MANAGEMENT AND PLANNING, HANDLING CUSTOMER INQUIRIES, PRODUCT SALES AND PROMOTION, DATA PROCESSING, CUSTOMER AND CALL RESPONSE, STRONG ATTENTION DETAIL, PAYMENT PROCESSING, HONESTY AND INTEGRITY, QUICK LEARNER, STORAGE METHODS AND PROCEDURES
WORK HISTORY
SALES ASSOCIATE, 11/2021 TO 05/2022
MARSHALLS - MURRAY, KY
-MARKED-DOWN CLEARANCE ITEMS AND RELOCATED MERCHANDISE TO PROPER AREAS.
-VOLUNTEERED FOR EXTRA SHIFTS DURING HOLIDAYS AND OTHER BUSY PERIODS TO ALLEVIATE STAFFING SHORTAGES.
INVENTORY CONTROL SPECIALIST, 09/2020 TO 12/2021
MAYFIELD CONSUMER PRODUCTS - MAYFIELD, KY
-AUDITED AND CORRECTED DISCREPANCIES IN INVENTORY NUMBERS.
-COMPLETED PHYSICAL INVENTORY COUNTS EACH MONTH.
-RECORDED INFORMATION, SHORTAGES, AND DISCREPANCIES TO KEEP RECORDS CURRENT AND ACCURATE.
-COMPLETED DAILY CYCLE COUNTS TO MAINTAIN ACCURACY OF RECORDS.
-KEPT DOCUMENTATION AND RECORDS ACCURATE AND UP-TO-DATE WITH LATEST DATA TO PREVENT ERRORS IN PROCESSING OR DELIVERY
QUALITY ASSURANCE TECHNICIAN, 05/2020 TO 09/2020
MAYFIELD CONSUMER PRODUCTS - MAYFIELD, KY
-EVALUATED SAMPLES AGAINST STANDARDS BY COMPLETING MEASUREMENTS, VISUAL INSPECTIONS, AND OTHER ESTABLISHED TESTS.
-PERFORMED THOROUGH INSPECTIONS OF INCOMING MATERIALS AND OUTGOING PRODUCTS.
-INSPECTED FINISHED PRODUCTS FOR OVERALL QUALITY AND ADHERENCE SPECIFICATIONS.
-HELPED UNCOVER AND FIX PRODUCTION PROBLEMS IN ORDER TO REDUCE OVERALL DEFECT RATES.
-GATHERED AND ORGANIZED MATERIALS TO SUPPORT OPERATIONS.
-RECEIVED AND RESPONDED TO CUSTOMER REQUESTS VIA LETTERS, EMAILS, TELEPHONE CALLS AND IN-PERSON INTERACTIONS.
-MANAGED OFFICE ACTIVITIES BY MAINTAINING COMMUNICATION BETWEEN CLIENTS, TRACKING RECORDS AND FILING ALL DOCUMENTS.
SERVER, 03/2019 TO 10/2019
CINDY'S ON THE BARGE - AURORA, KY
-CULTIVATED WARM RELATIONSHIPS WITH REGULAR CUSTOMERS.
-WORKED WITH POS SYSTEM TO PLACE ORDERS, MANAGE BILLS AND HANDLE COMPLIMENTARY ITEMS.
-EXPLAINED MENU ITEMS AND SUGGESTED APPROPRIATE OPTIONS FOR FOOD ALLERGY CONCERNS.
-BUSSED AND RESET TABLES TO KEEP DINING ROOM AND WORK AREAS CLEAN.
-UPSOLD HIGH-PROFIT ITEMS SUCH AS APPETIZERS AND MIXED DRINKS TO ENHANCE SALES NUMBERS.
-KEPT REGISTER ACCURATE THROUGH CORRECT BILLING, PAYMENT PROCESSING AND CASH MANAGEMENT PRACTICES.
-USED SLOW PERIODS TO RESTOCK SUPPLIES, ICE, TRAYS AND DELIVERY BAGS.
-RESOLVED GUEST AND EMPLOYEE COMPLAINTS TO MAINTAIN COMPLETE CUSTOMER SATISFACTION AND WORK FORCE EFFECTIVENESS.
KEY HOLDER, 01/2018 TO 02/2019
DOLLAR GENERAL - MURRAY, KY
-OVERSAW STORE OPERATIONS BY COUNTING CASH DRAWERS, REVIEWING EQUIPMENT MANAGEMENT AND SUPERVISING STAFF.
-ASSISTED WITH TERM RESPONSIBILITIES BY CLEANING, MANAGING CASH REGISTERS AND PRODUCT MERCHANDISING.
-MET SALES TARGETS CONSISTENTLY FOR EACH SHIFT BY POSITIVELY ENGAGING CUSTOMERS AND DELIVERING HIGH LEVELS OF SERVICE.
-ENGAGED WITH CUSTOMERS TO BUILD RAPPORT AND PROMOTE LONG-TERM LOYALTY FOR INCREASED SALES.
-MANAGED CUSTOMER NEEDS AND DELEGATED TASKS TO EMPLOYEES FOR OPTIMAL COVERAGE.
-CREATED FINANCIAL REPORTS AND DOCUMENTATION FOR REVIEW BY STORE MANAGEMENT STAFF.
-MARKED-DOWN CLEARANCE ITEMS AND RELOCATED MERCHANDISE TO PROPER STORE AREAS.
-VOLUNTEERED FOR EXTRA SHIFTS DURING HOLIDAYS AND OTHER BUSY PERIODS TO ALLEVIATE STAFFING SHORTAGES.
SERVER, 02/2018 TO 11/2018
BRASS LANTERN - AURORA, KY
-CULTIVATED WARM RELATIONSHIPS WITH REGULAR CUSTOMERS.
-WORKED WITH POS SYSTEM TO PLACE ORDERS, MANAGE BILLS AND HANDLE COMPLIMENTARY ITEMS.
-EXPLAINED MENU ITEMS AND SUGGESTED APPROPRIATE OPTIONS FOR FOOD ALLERGY CONCERNS.
-BUSSED AND RESET TABLES TO KEEP DINING ROOM AND WORK AREAS CLEAN.
-ARRANGED AND PREPARED TABLES FOR CUSTOMERS TO OFFER MEMORABLE EXPERIENCES TO GUESTS AND FOSTER REPEAT BUSINESS.
-UPSOLD HIGH-PROFIT ITEMS SUCH AS APPETIZERS AND MIXED DRINKS TO ENHANCE SALES NUMBERS.
-KEPT REGISTER ACCURATE THROUGH CORRECT BILLING, PAYMENT PROCESSING AND CASH MANAGEMENT PRACTICES.
-USED SLOW PERIODS TO RESTOCK SUPPLIES, ICE, TRAYS AND DELIVERY BAGS.
-CHECKED IDENTIFICATION FOR MINIMUM AGE FOR SALE OF ALCOHOLIC BEVERAGES. EDUCATION
DIPLOMA: COSMETOLOGY, 06/2012
EZELL'S COSMETOLOGY SCHOOL - MURRAY, KY
HIGH SCHOOL DIPLOMA: 05/2009
GRAVES COUNTY HIGH SCHOOL - MAYFIELD, KY
ADDITIONAL SKILLS
HOME HEALTH CARE: AT THE MOMENT, I AM TAKING CARE OF MY SISTER-IN-LAW. SHE IS AN AMPUTEE AND SOMETIMES NEEDS HELP GETTING THINGS DONE AROUND HER HOUSE. I ASSIST HER WITH HER MEALS, GETTING DRESSED, BATHING, TAKING HER TO HER APPOINTMENTS, ASSIST HER WITH HER MEDICATION TAKING. I HAVE BEEN DOING THIS FOR FOUR (4) YEARS NOW, ALONG WITH FULFILLING MY EVERYDAY TASKS.
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