Customer Service Administrative Assistant
Resume:
Regina M Garrett
*** * ******* ******* **. Hensley, AR. 72065
********@*****.***
************@*****.***
Objective
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Skills
Verbal and written communication
Adept in technology
Detail oriented
Excellent customer service
Time management
IT skills
Team Work
Mentoring
Flexibility
Education
NTI University
Remote Call Center Training
Certified-2017
Pulaski Technical College
AA of Business Management
Not completed-2005
Remington College
Computer Networking Technologies
Not completed-2004
Staff Mark
Microsoft Office Specialist
Certified-2001
American Homeschooling
Diploma-2001
Experience
Small Parts Specialist
03-09-2019– 05-21-2022
Assembly of small parts in mass quantity.
Meet deadlines for influx of demand.
Virtual Payment Clerk
01-09-2019-03-09-2019
Processed payments, verified invoices.
Provided excellent customer service.
Virtual Customer Service Agent
10-02-2017-01-13-2018
Assisted customers with orders, billing services, tracking shipments, as well as answering questions online about a product or service.
Supported customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, instant messenger, as well as chat tools.
Homemaker
12/12/2010-10-10-02-2017
Organized and overseen all of the activities needed for the day-to-day running of a household and estates, as well as manage other domestic concerns.
Tech II-Electronic Data Interchange
11-01-2008-12-02-2010
Responsible for monitoring and maintaining all inbound and outbound EDI transmissions, review, corrections of error reports, and monitoring of daily logs.
Communicated with both internal teams and external vendors to solve issues or problems.
Responsible for communication and connectivity issues.
Learned rollover for implementation of new documents.
Administrative Assistant
10-15-2006-04-20-2008
Answered multiple phone lines to coordinate communication between vice presidents, employees, vendors, and contractors.
Updated colleagues via email, phone, as well as fax without any problems, variances, and acknowledgements of orders.
Created phase schedules, reports, orders, and plans to complete department project reports as well as contracted jobs.
Imaging Technician and Release of Information
02-05-2005-12-22-2005
Released medical information
Followed HIPPA laws
Responsible for preparations, scanning, QA, validating, QC, and filing of all records.
Used scanning equipment and various computer programs as well as software daily.
Telemarketing
04-02-2000-12-15-2001
Donations for disabled children and adult foundations.
(Children Wish Foundation, Mothers Against Drunk Driving, Special Olympics)
Outbound cold call to consumers and business.
Call center environment.
Excelled at building report with customers.
1st year rookie Top 3 in donations, companywide.
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