Customer Service Legal Assistant
Resume:
Tamara D. Aguilera
**** **** ***** ****, ** Paso, TX 79904 • Cell: 915-***-**** ● E-Mail: ******.******@*****.***
OBJECTIVE
Seeking a position in management so I can utilize my experience in the field and be able to increase profitability in the business
PROFESSIONAL COMPETENCIES
15+ years of experience in management, operations, personnel management, accounting, purchasing, and inventory control as a Restaurant Owner/Manager.
Bilingual English/Spanish
Committed to providing quality customer service
Attention to Detail
Capacity to build strong working relationships with customers and colleagues
Listen to customers and provide advice on Real Estate trends
EDUCATION
30 credit hours in Business, University of Texas at El Paso, 1994
CERTIFICATIONS/LICENSES
TABC
Food Handler’s License
Texas Real Estate License, February 2021
PROFESSIONAL WORK EXPEREINCE
Realtor
Real Realty
El Paso, TX From April 2022 to Present
Responsibilities included: Attend open houses, show properties to customers, and conduct an initial prequalification. Navigate through the MLS to find properties suited to customers’ needs and wants. Familiar with FHA and conventional loans and other home mortgage loans. Advise clients on preliminary mortgage requirements and build strong working relationships with customers to ensure trust and closing of the deal.
Realtor
Better Homes & Gardens Real Estate
El Paso, TX February 2021 to April 2022
Responsibilities included: Attend open houses, show properties to customers, and conduct an initial prequalification. Navigate through the MLS to find properties suited to customers’ needs and wants. Familiar with FHA and conventional loans and other home mortgage loans. Advise clients on preliminary mortgage requirements and build strong working relationships with customers to ensure trust and closing of the deal.
Server/Bartender
Holy Grail
El Paso, TX From June 2021 to November 2021
Responsibilities included: Provided great customer service, attend to patrons, maintained cleanliness of the facility, keep track of food and liquor inventory, stock product, and reconcile cash register at the end of shift.
Legal Assistant
OMP Law
El Paso, TX From June 2020 to June 2021
Responsibilities included: Answered calls, respond to customers via email. Scan, fax, open and closed files, provide excellent customer service. Use Microsoft Word and Outlook for preparation of documents.
General Manager
Living Room Lounge
El Paso, TX From December 2019 to June 2020
Shut down due to COVID-19
Responsibilities included: Attended to Patrons, maintain facility clean, keep track of inventory, stock product, balance out banks.
Owner/Operator
The Original Great American Steak House
El Paso, TX From June 1993 to April 2019
Responsibilities included: Conduct inventory of food, beverages (alcoholic and non-alcoholic), and supplies; opening and closing of operations; meeting and greeting customers; providing high quality food and service; bookkeeping (expenses/payroll) in Quick Books; supervision of appearance and cleanliness of restaurant; advertisement; interviewing and selection of restaurant personnel; management of Texas Workforce Commission unemployment hearings; filing of insurance claims for injured employees and follow-up care; communication with vendors/suppliers for purchase orders. Reservations and party scheduling; organization of large catering events; scheduling of musical groups for entertainment; organization of team meetings to communicate procedures, changes, and issues for an equitable workplace.
Key Achievements:
Restaurant yearly sales of $1,000,000.00
Served over 800 people weekly to include: families, business events, and private parties
Implementation of new menu items
Organization of large entertainment events (The Great American Rockabilly Riot originated at the restaurant and served not only the attendants of the music/car festival but the patrons of the restaurant as well)
Event planner
Increase of sales
Implementation of the Point of Sale software for inventory, tracking, and payroll
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