Customer Service Document Control

THI OBIECHINA

Pearland, TX ***** 832-***-**** ***********@*****.***

Objective: Seeking a Senior Buyer/Planner position or Procurement

Professional Qualifications

MBA in Finance from University of Houston Clear-Lake

Bachelors in Science from Texas A&M University, College Station

10 Years Manufacturing and Supply chain experience.

5 Years of Management experience in a production setting

5+ years purchasing and planning experience

Green Belt Lean Six Sigma Certified

Black Belt Lean Six Sigma Training

PROFESSIONAL EXPERIENCE

Merit Medical 2021-Present

Senior Production Planner Pearland

Responsible for creating production planning schedules in Oracle based on forecast a customer demand.

Adjust the Master Production schedule to ensure timeliness regarding scheduling issues.

Evaluate MRP demands weekly and is responsible to determine scheduling demands and inventory quantities.

Respond to Oracle MPS / MRP recommendations and adjust manufacturing schedule(s) accordingly.

Interface with clean room supervisors, and customer service. Resolve concerns regarding schedules, orders, & special needs

Evaluate customer orders and solve backorder issues, Speak to issues in daily ops meetings.

Prepare weekly productions reports and schedule adherence

Alcon Manufacturing 2016-2021

Buyer/Planner – Surgical Division Houston

Implement various Kanban pull systems for raw materials resulting in more than $500K reduction in inventory and storage location costs.

Implement visual management practices in receiving dock area to improve incoming freight and material flow.

Lead several Kaizen events for continuous improvements in various functional departments such as receiving, inspection, warehouse, and shipping.

Develop standard work instructions to improve incoming material receipt processes that have improved performance efficiencies by 20%.

Develop KPI’s to measure supplier performance, ensure quality material, and on-time deliveries.

Work closely with Procurement and related departments to purchase material at the best price and ensure on-time deliveries in order to meet production requirements.

Evaluate and analyze supplier production and equipment capacities versus finished goods forecasts to determine future Engineering projects.

Assist in developing materials budget to determine how much raw material such as resin, silicone, various chemicals and packaging items are needed to meet budgeted production goals.

Alcon Manufacturing 2011-2016

Manufacturing Operations Supervisor – Surgical Division Houston

Managed product lines (75 employees) for Pharmaceutical/Medical Device Company associated with GMP production.

• Communicated departmental goals to achieve core metrics related to quality, safety, and productivity.

• Organized and lead continuous improvement efforts (CIP) through Gemba Kaizen events and value stream mapping to improve production work flow and reduce waste.

• Implemented and execute Lean projects such as 5S, Kanban pull systems, and line setup reductions which resulted in packaging throughput to increase by 20%, inventory reduction of over $1M, reduce 20% cycle time, and increase throughput by 10%.

• Hired, train and evaluate employee’s job performance with emphasis on progressive development.

• Developed and implement new hire on-boarding training schedule for new production supervisors.

• Defined manufacturing performance standards and reviewed the performance outcomes to set Key Performance Indicators (KPIs) such as Safety, Quality, Customer Service, Efficiency and on-time deliveries.

• Led the effort to review and develop process to reduce Good Documentation errors (GDP) on the lines.

• Developed and implement performance measurement and internal auditing FDA type programs in order to routinely evaluate operation efficiency and quality.

• Assisted and investigate customer complaints, root cause analysis and implement corrective and preventative actions (Non-Conformance Investigations and CAPAs).

• Developed and optimize production schedules based on expertise of machine capacities and assess priorities, workload and available resources to meet demanding goals.

• Provided production expertise and assistance to support Engineering qualification and validation builds.

• Updated and revised Manufacturing Process Instructions/SOP’s, and GMP’s to ensure completeness and accuracy.

• Partnered with Quality, Materials, Procurement, Maintenance, Engineering, and other external departments to resolve production quality issues and concerns.

Iron Mountain 2010-2011

Records Management Team Lead Houston

• Supervised a team of 10 members that managed and organized petroleum records.

• Developed the company’s document control classification system and procedures.

• Support IT administrators in developing and resolving database system issues.

• Responsible for developing training schedule and ensure new hires are adequately trained and capable of performing tasks.

Sempra Pipelines & Storage 2009-2010

Contract Administration Houston

• Managed natural gas pipeline storage and transportation contracts both card copies and electronic database.

• Updated natural gas scheduling in accordance to energy trading department.

• Resolved disputes with counterparty regarding inaccurate information captured on their confirmation/contract.

• Interacted and supported Marketing, Accounting, Distribution personnel and external customers.

• Responded to customer requests in a timely manner.

TRAINING EXPERIENCE

• Lean Six Sigma Green Belt and Black Belt Training

• Supervisor Training-Communication, coaching, conflict, teamwork, time management.

• JD Edwards (JDE), DLx Dispatcher Warehouse Management System (DCS), and CAJE SAP

Oracle

• Trackwise Non-Conformance Investigator Certified

EDUCATION

Texas A&M University, College Station, TX

Bachelors of Science-Kinesiology, 2009

University of Houston Clear-Lake, Clear-Lake TX

Master of Business Administration, 2014

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