Customer Service Representative

Fady Helou, CFA, CMA

Corporate Finance

Address: Beirut, Lebanon Phone: +961-*-****** Email: ***********@*****.*** Finance expert experienced in developing annual plans, forecasting and analyzing trends, creating metrics and performing analyses to support business decisions. Strategic and analytical thinker able to effectively manage the finances of a high-growth business and comfortable working in cross-functional teams. Business acumen with superior attention to details and the ability to successfully manage multiple competing priorities simultaneously. Experience

PwC, Beirut

Manager - Consulting Jan 2022 – Mar 2022 (3 months contract)

• Ensure smooth and efficient running of the organization by providing budget development, planning & reporting, managing the accounts and financial reporting of project funded activities.

• Coordinate with the Management Team to provide financial and operational monitoring and controls on all activities, including producing reports and overseeing analysis of data and budget administration.

• Play a significant role in long-term planning, including an initiative geared toward operational excellence.

• Provide financial management of all project funded activities and program.

• Offer support for practice financials and account management in liaison with the BU’s Partners, Directors and Business Unit Coordinator.

IPT PowerTech Group, Beirut

Group Financial Analyst Sep 2021 – Dec 21

• Create recurring automated and ad-hoc report.

• Review and perform scenario and stress tests for financial models.

• Develop and continually improve budgeting, financial projections, and operating forecast.

• Analyze and interpret data to identify patterns and market trends.

• Develop, analyze and update financial models to support strategic initiatives, planning, and forecasting.

• Analyze and assess the profitability of the projects and product lines.

• Support management team and the Heads of Department with data-driven analysis for decision support. BLOM Bank, Beirut

Associate Corporate Banking Manager Jun 2017 – Aug 2021 By way of merger HSBC transferred its business in Lebanon to BLOM Bank, hence, I became a BLOM bank employee effective 16- Jun-2017 and maintained the same position and responsibilities (detailed below) held at HSBC. HSBC, Beirut

Associate Corporate Banking Manager Aug 2015 – Jun 2017

• Manage 50+ corporate clients with multiple industry focus to provide effective service and renewal planning.

• Design and implement an effective credit risk management by proactively following up on payment schedules, updating credit risk files, submitting credit applications with quality of risk assessment.

• Visit clients and gather necessary information to do a complete credit review including financial statements analysis, credit analysis, facilities structuring, and debt structuring/restructuring and documentation examination.

• Carry out a swift and substantiated escalation of all client service and relationship issues.

• Ensure that appropriate risk analysis and risk/returns assessment is carried out to recommend timely remedial actions, where appropriate.

• Ensure compliance with the bank’s policies and procedures to protect the organization's and customer’s interests.

• Conduct proper KYC and fulfill the compliance requirement with the regulated bodies.

• Market the bank’s products and promote bank services. FFA Private Bank, Beirut

Internal Auditor Feb 2015 – Jul 2015

• Conduct internal audits in conformance with auditing procedures and departmental policies.

• Report audit findings and make recommendations for the correction of unsatisfactory conditions and improvements in operations.

• Provide recommendations in improving the organization's controls and operations.

• Review and report on the accuracy, timeliness and relevance of financial and other information that is required by management.

Risk Management Analyst Aug 2013 – Jan 2015

• Control and verify forex, futures, options, financial securities and commodities operations.

• Thoroughly examine and interpret the statistical reports in order to act swiftly upon any change in customers’ profile or market conditions.

• Monitor risk: Over limit and Margin Call accounts.

• Daily follow up and monitoring of clients by reviewing and approving daily transactions in view of recommending actions for better account management.

• Work closely with other governance functions (Compliance, Internal Audit, Management etc.). Alfa Telecommunications, Beirut

Accounts Receivable Accountant Jun 2012 – Jul 2013

• Check and input the data of recharge cards and prepaid line dealers’ invoices on the accounting system.

• Process sales invoices and generate schedules for receivables, presales and revenue accounts.

• Maintain records regarding payments and account status.

• Perform reconciliation of cashier application vs. billing system vs. the cash statements of the different cashiers.

• Participate in audits and other examinations of financial records; provide auditors the reports and documents as required in a timely manner.

Customer Service Representative Aug 2009 – May 2012

• Educate clients on products and services offered and provide superior customer service exceeding customer expectations.

• Identify and assess customers' needs to achieve satisfaction and build sustainable relationships and trust through open and interactive communication.

• Resolve customers’ problems and follow up on their claims with the concerned department.

• Direct unresolved issues to a different department if needed. Education

2021 CFA Charter holder

CFA Institute, USA

2021 MBA - Master of Business Administration (Passed all courses, thesis in progress expecting to finish in June 2022) Sagesse University, Beirut

2017 CMA - Certified Management Accountant

Institute of Management Accountants, USA

2012 BBA - Bachelor of Science in Business Administration Sagesse University, Beirut

Certifications

• Advanced Financial Modeling, Paris Graduate School, Aug 2017.

• Advanced Financial Analysis, MEIRC Training and Consulting, Oct 2017.

• International Introduction to Investment, Chartered Institute for Securities and Investments, Mar 2015.

• Understanding the Letters of Credits, Chamber of Commerce Industry and Agriculture, Sep 2018.

• Advanced Negotiation Skills, Association of Banks in Lebanon, Jan 2018.

• Internal Audit Methodology, The Banking and Financial Institute, Feb 2015.

• Anti-Money Laundering and Sanctions Compliance, International Compliance Association, Aug 2013.

• IFRS workshop (International Financial Reporting Standards), Morgan, Dec 2012. Qualifications

• Languages: Arabic, English and French.

• Advanced skills in Microsoft Office.

• Able to meet deadlines and procedures quickly.

• Analytical and problem solving coupled with decision-making ability.

• Capable of performing advanced financial modelling tools, financial analysis and forecasting.

Contact this candidate