Customer Service Representative

Charkia Carter

Grapevine, Texas ***** ● 616-***-**** ● *********@*****.***

Customer Service Associate

CORE COMPETENCIES

Customer Relationship Management

Problem Solving

Speaking

Writing

Management of Material Resources

Management of Personnel Resources

Time Management

Judgment and Decision Making

Active Learning

Complaint/Dispute Resolution

Operation Monitoring

PROFESSIONAL EXPERIENCE

Customer Service Representative

August 2016 - March 2017

LODGE AT BEAR CREEK

Grapevine,TX

Checked to ensure that appropriate changes were made to resolve customers' problems.

Greeted customers entering establishments.

Conferred with customers by telephone or in person to provide information about services, or entered orders, canceled accounts, or obtained details of complaints.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise and refunding money.

Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Completed contract forms, prepared change of address records, or issue service discontinuance orders, using computers.

Food and Nutrition Services Assistant

November 2015 - August 2016

SKYLINE NURSING CENTER

Dallas,TX

Reviewed contents of written orders to ensure adherence to legal requirements.

Inspected facilities, supplies,and equipment to ensure conformance to standards.

Compiled and maintain records of food use and expenditures.

Trained new employees.

Directed activities of one or more workers who assist in preparing and serving meals.

Cook Supervisor

November 2013 - November 2015

HEAD START OF GREATER DALLAS

Dallas,TX

Checked the quality of raw or cooked food products to ensure that standards were met.

Reviewed contents of written orders to ensure adherence to legal requirements.

Planned, directed, or supervised the food preparation or cooking activities of multiple kitchens in an establishment.

Met with customers to discuss healthy meal plans.

EDUCATION AND TRAINING

Diploma

CRESTON HIGH SCHOOL

Grand Rapids,MI

HONORS & AWARDS

NA

TOOLS & TECHNOLOGY

Personal Computers,

Data Entry Terminal-PDT,Mainframe Terminal

Internet Browser-Internet Explorer and Firefox

Peripheral Devices-Scanners and Printers

Word Processing Software Word and WordPerfect

PUBLICATIONS

NA

AFFILIATIONS

NA

VOLUNTEER WORK

NA

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