Front Desk Customer Service

NASIBA SHUKRULLOEVA

Keswick, ON L*P OB* 647-***-**** ******@*******.**

PROFESSIONAL SUMMARY

Dedicated and results-driven individual looking for a position in customer service, bringing excellent written and verbal communication skills, professional and proven efficiencies in operating multiline telephone systems, and strong organization skills. Polite and positive front desk ambassador with expertise in the management of the front desk, scheduling appointments, operating various software, and performing administrative duties.

SKILLS

Scheduling and Calendar Management

Payment Processing

Computer Proficiency

Verbal and Written Communication

Customer Service-Oriented

Records Management

Multitasking and Prioritization

Conflict Resolution

Time Management

Organization Skills

Interpersonal Skills

WORK HISTORY

FRONT DESK RECEPTIONIST/SALES CODINATOR 12/2019 to Current

Ramada Jacksons Point Resort and Spa, Sutton, ON

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Kept accounts in balance and ran daily reports to verify totals. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Collected room deposits, fees and payments.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.

FRONT DESK RECEPTIONIST 08/2017 to 11/2018

Radisson Hotel Toronto East, Toronto, ON

Used internal software to process reservations, check-ins and check-outs.

Updated internal databases and record management systems to enhance accuracy and integrity of all documentation and data

Addressed guest's concerns and special requests in a professional and personable manner.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

FRONT DESK RECEPTIONIST 01/2015 to 08/2017

Radisson Hotel, Red Deer, Red Deer, AB

Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Collected room deposits, fees and payments.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Booked reservations for individuals, families and groups as required

HOUSEKEEPING MANAGER 03/2013 to 03/2015

Radisson Hotel, Red Deer, Red Deer, AB

Trained and mentored all new personnel to maximize quality of service and performance.

Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Completed schedules, shift reports and other business documentation.

Communicated repair needs to maintenance staff.

Placed orders for housekeeping supplies and guest toiletries.

Implemented the hotel's customer relations policy and followed policies to address guests and colleagues appropriately at all times and situations

EDUCATION

LANGUAGES

Linguistics, 06/2012

Khorog State University - Khorog, Tajikistan

Diploma

English, Russian,Farsi,Tajik

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