Relocation Specialist Customer Service
Resume:
Euvon Brewton
San Antonio, Texas 78230
Responsible and dependable professional with a high attention to detail Management. Achievements:
A veteran employee with nearly twelve years of service to J.P. Morgan Chase. Top Performer in Electronic Money Movement: Consistently in the top 20 of all EMM for 3+ yrs. Have the Highest Performance Index of the team. Work high dollar transactions. Perform at a standard of excellence. Have coached and developed others.
Chase Wiseman Top Performer in Collections for over 5 years. Created incentive programs (MCI) for sales group which improved sales performance. Worked with management to help increase service representatives, productivity, reduced customer escalations, and repeat customer calls. Received awards from (MCI) and Allconnect for achieving the most sales in the department. Quality Award ( MCI) for providing excellent customer service. Achieved top 20% rating high meets and exceeds expectations.
Summary of Qualifications Exceptional Interpersonal Communication Customer Service Skills Excellent Problem Solver Critical Thinker Quick Study Decision Maker Sales Training Motivational Development Skills
Technical Skills
• Project Management
• Windows Programs
• Microsoft Word
• Excel
• Main Frame Programs (Internal)
JP Morgan Chase 04/08-01/17/20 San Antonio Texas
Most Recent position
Senior Specialist for Electronic Money Movement. Review bank transfers and process cases thru company alerts. Put a halt to potential fraudulent activity in processing. I communicate with the customer and bankers as needed.
I recently resigned from my career to focus on my e-commerce business and to work virtually. Vendor Management Senior Specialist II (406) Job code. Managed accounts that were under litigation and that were recalled from various Legal firms affiliated with Chase concerning bank levies and wage garnishments.
Researched account movement, and payment history, which updated in various systems. Managed, the Chase Attorney Mail Box. Communicated with various attorney offices, to inform internal departments of account status. Helped with remediation processes in Litigation. Performed at high level. From 2010- 15, Financial Adviser in the Customer Support Division. Provided debt resolution to card members
.Offered varies programs and payment options Helped customers overall situation by helping clients re- establish good credit with the bank.
2008-09 Financial Adviser, Customer Support Chase, Kennesaw Georgia. During my tenure at Chase, mentored, coached, and developed peers.
Allconnect Corp. 11/04-12/07 Relocation Specialist Atlanta, Georgia Assisted utility customers with their residential move. Educated prospects on the products and services that were available in the area. i.e. (Telephone, Cable, Internet, Newspaper products.) Provided up to date information, offering promotions and discounts. Position required strong product knowledge and the ability to follow guidelines. Displayed exceptional interpersonal and customer service skills, performed at high standard. I was a top division sales performer and bonused monthly. Compensation for bonus exceeded hourly rate. Received multiple sales awards.
Nice & Brite Janitorial Service Supervisor/Operator 10/03-09/04 Baltimore, Maryland Managed a cleaning crew with the maintenance of three Commercial clients. In addition to, ordered supplies, updated inventory.
MCI Corp. Priority Customer Support Specialist 09/00-08/03 Atlanta, Georgia
(Phone Escalations Supervisor) Assisted in the Coaching and supervision of sixteen Customer Service Team members. Trained service representatives and informed of company updates, new products and sales promotions. Monitored performance and evaluation static management. Established local and long distance accounts by promoting company’s products and services. Provided customer support, resolved billing and technical issues. Maintained a high quality standards. Was selected to participate in sales pilot which solicited and sold of unlimited long distance home phone service. Consistently rated as top performer, received multiple awards and incentives. Education and Training
Morgan State University
Catonsville Comm. College
Baltimore, MD. A.A. Arts & Science/B.A. History
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