Customer Service Water Authority

Teresa Smith

*** ***** **, *****, *******, *****, US • 478-***-**** • ****************@*****.***

I graduated from high school in 1986 and was hired as a receptionist. In three months, the company I worked for was sold to TRI County Gas in New York City. I was given the opportunity for a more hands on approach after that and quickly rose in the company. At the time the company was broke down and sold store by store for profits, I was basically running all 23 stores in the state of Georgia and was very successful at it. At that point, I decided to have children and did. I continued to work for a couple or more years. I and my husband then decided that it was in our children's best interest to have a stay at home parent in which I am thankful we did. My youngest twins are 17 now. Tragically, my husband was killed in an automobile accident recently and I have found myself returning to the workforce and I am having a difficult time doing so due to the lapse in my resume. Regardless of the fact that I am up to date on all current computer programs. But I will continue to try. I don't accept failure. If given the chance, I know any company will be lucky to have me and I will find that company. I'm hoping it's your company but nonetheless I will continue. Thank you. Fast learner

Good judgment

Supervision

Project management skills

Employee performance reviews

MS Office

Report generation

Brazing experience

Regulatory compliance

Supervisory experience

Organization

Operational improvement

Customer relationship building

Project organization

Customer service

Business operations

HAZMAT knowledge

Chemical cleaners

Strong initiative

Strong written and verbal communication skills

Computer proficient

Strong team player

Good multitasker

Good multitasker

Good communication skills

Internet research

Budgets

Problem resolution

High School - 1986

Jones County High School - Gray, GA

Substitute Custodian - October, 2021 to Present

Jones County High School - Gray, GA

Examined 23 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced. Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures. Created and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows, and dusting. Stripped and refinished them to keep the condition and appearance of hard surface floors in good shape. Followed safety standards and established SOPs when handling, mixing, and storing hazardous chemicals. Exceeded customer product expectations by keeping equipment in good working order so that high-quality products could be produced. Helped to secure the building by locking doors and inspecting electrical appliances for potential safety hazards. Repaired

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Customer Service Representative - June, 1996 to May, 1999 Macon Water Authority - Macon, GA

Kept accurate and current customer account data with manual form processing and digital information updates. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls. Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy. Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities.

Collaborated with management to come up with proactive customer service solutions and put them into action. Dealt with a wide range of customer service, operational, and administrative tasks every day. Am responsible for resolving customer issues and making recommendations. Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.

Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution.

Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken. Provide clients with constructive advice and the best possible solution. Handle credit card transactions and applications.

Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed. Answered a steady stream of customer calls with up to three calls in queue per minute. Unresolved customer complaints are referred to designated departments for further investigation. Was in charge of processing cash and credit payments in a timely and accurate manner. Was n charge of billing, network, and equipment-related calls. Administrative Assistant - May, 1986 to May, 1996

Tri-County Gas - Macon, Georgia

Coordinated bookkeeping activities such as invoicing and accounts payable in QuickBooks and Lotus. Assisted program operations by preparing and updating documents, reports, and spreadsheets. Was in charge of scheduling, managing reservations, and sending confirmations for conference calls. Procured needed materials and hired required services based on the demands of individual projects. Was in charge of the company's paperwork.

Assisted with all administrative management tasks. Performed a variety of office support functions as needed. Meetings and appointments were organized and scheduled by me. Hired, trained, and supervised quality candidates after training new employees, creating personnel files, registering with the state interview, and hiring, training, and supervising quality candidates. Kept track of expenses and kept accounting records. Prepared routine legal correspondence and memoranda for attorney partners. Performed general clerical tasks both independently and with supervision. Updated databases and created quality, quantity, and pricing spreadsheets/charts. Collaborated with supervisors and management to keep track of project status reports and update information for clients. Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient. All staff and consultants' travel and accommodations are coordinated by me. Prepared, edited, and proofread correspondence, invoices, presentations, brochures, reports, and other related material from machine dictation and handwritten copy.

Helped senior administrative professionals with their day-to-day tasks. Compiled annual budget recommendations for the end of the fiscal year. Used Word and Excel to create documents.

Kept accurate employee records and informed employees about internal opportunities. Created and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

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