Registration Representative Front Desk
Resume:
Shanequia Annette Traylor
Houston, TX *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
VillageMD - Houston, TX
December 2020 to Present
Answer all phone call in a calm and professional manner. Identify and handle all patients needs.
Schedule patients appointments accurately in EMR system. Collect and update me patients demographics and insurance information. Submit patients request through EMR system for prescription refills, and medical questions. Patient Registration Representative
Sanitas Medical Center - Houston, TX
December 2019 to December 2020
• Meet and Greet Patients in the Healthcare Facility.
• Check patients in/out.
• Obtain clinical data from patients to facilitate treatments.
• Collection of Patient Demographics
• May assist in completion of admission or Insurance forms.
• Collect Copays and or Deductibles for services.
• Schedule Patient Appointments
• Process Referrals
• Front Desk
Mass Transit Specialist
Medical Transportation Management - Houston, TX
July 2014 to December 2019
• Perform functions related to the mass transit transport of qualifying members in a HIPAA compliant center.
• Coordinate the distribution of approved mass transit fare to members via USPS, FedEx, and UPS.
• Prepare fare expenditure and postage expense reports to superiors.
• Analyze trip data for possible cost savings opportunities.
• Generate and review fare issuance and usage reports for cross examination to detect possible fraud.
• Identified years of unused fares during self-initiated inquiry that resulted in a substantial reimbursement to the company.
• Train new hires on mass transit procedures during onboarding.
• Provide backup support to the call center by processing calls during periods of increased call volume. Service Delivery Intake Coordinator
General Dynamics Information - Houston, TX
December 2013 to June 2014
• Processed inbound and outbound calls in a fast-paced, high-volume call center.
• Consistently exceeded agent productivity and quality goals.
• Resolved complex issues in accordance with contracts and protocols.
• Verified insurance eligibility for services rendered and documented accordingly.
• Documented patient-related communications with patients, physicians, and insurance companies.
• Demonstrated my ability to work autonomously by portraying my confidence in working under pressure.
• Provided ongoing support to peers and management with heavy workloads and special projects as needed.
Administrative Assistant
Love & Joy Adult Dayhab - Houston, TX
January 2010 to December 2013
• Handled administrative requests and queries from upper management.
• Acted as the main point of contact for the facility by directing staff and caregivers.
• Organized and scheduled doctor appointments for clients.
• Coordinated meetings and documented minutes for distribution to attendees.
• Composed and distributed mail, memorandums, letters, facsimiles, and forms.
• Assisted in the preparation of regularly scheduled reports.
• Maintained up-to-date contact list for patients and vendors.
• Ensured office supplies were continuously stocked; placed replenishment orders as needed. Assistant Teacher
Love & Joy Adult Dayhab - Pearland, TX
January 2010 to December 2010
Assisted Teachers with the implementation of KCE's curriculum
● Create safe environment where children can play safe and care free
● Support the centers Success
● Support upper management and staff to achieve goals around enrollment and engagement
● Supervise 3 to 5 kids at once, Meal Prep and serve
● Prepared incident reports if necessary.
Assistant Store Manager
Wal-Mart - Houston, TX
June 2000 to December 2010
• Managed a staff of sales associates to ensure the sales floor is properly zoned.
• Mentored, coached, and developed sales associates.
• Strategically assigned merchandise placement based on marketability to increase revenue.
• Ensured store appearance was continuously maintained and stocked to promote sales.
• Responsible for all logistics.
• Minimized shrink by deterring shoplifters through various means such as constant interaction.
• Collaborated with management to contribute to the ongoing improvement of policies and procedures.
• Responsible for executing store opening and closing procedures. Education
Diploma
James Madison High School - Houston, TX
2000
Skills
• Typing
• Medical Scheduling
• Insurance Verification
• Medical Records
• HIPAA
• Microsoft Outlook
• Medical Office Experience
• Medical Terminology
• Customer Service Skills
• Front Desk
• Medical receptionist
• EMR systems
• eClinicalWorks
• Athenahealth
• Clerical experience
• Multi-line phone systems
• Warehouse experience
• Forklift
• Manufacturing
• Filing
• Windows
• Home care
• Microsoft Word
• Customer service
Certifications and Licenses
CPR Certification
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