Medical Billing Customer Service

Wendi Arrant

Dallas, TX

469-***-**** adrbhf@r.postjobfree.com

Skills & Qualifications

People Management Housekeeping Exp. & Customer Service Collaboration w/ Patients & Clients Flexible & Futuristic Thinker Medical Terminology Leadership & Strategic Thinking Work Experience

Baylor Scott & White Medical Center Grapevine, TX

Lead Housekeeper 01/2020 – Present

• Understand the specific cleaning needs of individual homes or jobs and ensure each cleaning job is tailored and executed appropriately for said home.

• Clean all interior areas using appropriate techniques and supplies so as to minimize cost and waste while performing an effective cleaning job. Common cleaning includes, but is not limited to: vacuuming, mopping, washing and putting away dishes, cleaning kitchens & bathrooms, washing & drying linens, making beds, dusting furniture and fixtures.

• Source, hire, and maintain relationships. Effectively and efficiently schedule cleaning jobs to minimize travel time while meeting specific deadlines aligned with priorities communicated by supervisor.

• Inspect rental homes for burned out lightbulbs (and replace), excessive wear & tear on furniture and linens, and re-stock supplies to maintain specified inventory levels. Immediately report any other maintenance needs or concerns to supervisor.

• Thoroughly document time and materials used in performing duties and use appropriate computer system to

‘charge-out’ billable time and materials to respective parties NK Enterprise Services: Dartwell Transit Dallas, TX Supervisor 10/2017 – 01/2020

• Accomplished department objectives by supervising staff and organizing and monitoring work processes.

• Developed and maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Additionally, conducts new hiring training and other important training

• Implements and enforces systems, policies, and procedures. safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.

• Completed operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.

• Provides quality service by enforcing quality and customer service standards.

• Contributes to team effort by accomplishing related results as needed. Baylor Scott & White Medical Center Grapevine, TX

Housekeeper 03/2015 – 09/2017

• Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing

• Ensured all rooms are cared for and inspected according to standards protected equipment and make sure there are no inadequacies

• Notified superiors on any damages, deficits, and disturbances

• Checked stocking levels of all consumables and replace when appropriate

• Adhere strictly to rules regarding health and safety and be aware of any company-related practices Medical Center of McKinney McKinney, TX

Housekeeper 08/2012 - 01/2015

• Observed precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

• Developed appropriate floor care maintenance program and ensured cleanliness of bed linens, patient laundry, and private/semi-private rooms.

• Empty and clean waste receptacles throughout facility stocked and maintained housekeeping carts and storage rooms.

• Attended routine in-services and staff meetings to guarantee quality service delivery and Assist with departmental needs when facility is short-staffed or requests support.

• Sustained quality presentation throughout building, including restrooms, corridors, elevators, employee locker rooms, lounges, nursing units, and residents' rooms. Medical City Green Oaks Psychiatric Hospital Dallas, TX Housekeeper 07/2008 – 08/20012

• Assisted in the make-ready process by performing additional duties requested by Service Supervisor, Community Manager and/or Assistant Manager

• Worked with other staff to assist in coordination of work assignments and to complete tasks and duties as described by the Housekeeping Manager. Restock Supplies

• Maintained a safe working environment through the prevention of accidents, preservation of equipment and achievement of safe working practices.

• Provided a clean and safe working/living environment according to established RWS Housekeeping procedures

• Consistently building towards the improvement of customer satisfaction Education

Miller-Motte College Online 02/2021

- Medical Billing & Coding

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