Entry Operator Data

CURRICULUM VITAE

A. JESTIN RAJA

Plot no: ***, Arul Nagar, Urappakkam West,

Guduvancheri, Kancheepuram District,

Pin code: 603211. Mobile:+,893-***-****

Email:justjes1418gmail.com

***********@*****.***

OBJECTIVE:

Looking for challenging career in your company to grow personally as well as professionally with the company.

SUMMARY OF SKILLS

Qualified Bachelor of Bio-Chemistry, having an inborn quantitative aptitude, determined to carve a successful and satisfying career in any industry.

Good communication skills with comprehensive understanding, vast experience in ITES companies.

Over 5 Years of experience as Team Leader and know techniques in People Management.

Reliable as a fully contributing, responsible and accountable member of task/project teams.

EDUCATION & CREDENTIALS

Completed my M.B.A in Human Resource through Madras University Distance Education Program

Bachelor of Bio-Chemistry

EXPERIENCE SUMMARY

Worked as a Operation Manager & HR Manager since June 2013 to Oct 2017.

. Worked as : Business Process Lead in TCS since April 2012 to June2013.

Worked as Senior Associate in WIPRO for US client’s Underwriting process since March 2006 to 2011.

Worked as a Team Leader for Data Conversion and Scanning Operations Team in HTC Global Services Inc.

Worked as a Team leader in M/s. Sabhari Technologies Pvt. Ltd

Worked as a Data Entry Operator in M/s. VPC Computer

Worked as a Team Leader and Assistant Manager in RedAct Infotel.

PERSONAL SKILLS

Good analytical and creative abilities.

Excellent Communication and interpersonal skills.

Team Management, Multi-tasking and Ability to prioritize.

Can work under extreme pressure situations to meet the deadlines.

Quick Learner and have great interest to learn anything in the field of computers.

PROFESSIONAL EXPERIENCE

WIPRO, Chennai since March 2006 to 2011

Job profile: Senior Associate & Junior Analyst

Worked for US Client Underwriting process as a Quality Analyst which includes reviewing and evaluating borrower profile.

Reviewing borrower’s credit report, appraisal, and income documents and calculating qualifying income.

Identifying Risk associated with the loan transaction using Data Verify Tool.

Identifying mortgage fraud and making loan decision.

Maintaining production targets with good AHT.

Providing training and support for users with varying departments like File Management, File processing & closing.

Providing assistance in resolving issues related to new policies and guidelines to all departments.

Supervising a team of 15 Underwriters and helping them to resolve any process related issues.

Mentoring and improvising the standards of the associates to deliver Management requirements and Quality metrics.

Gathering process related vital information and cascading to the management for client requirements.

Cascading the current updates regarded to the process & program me to the team.

Understanding work preferences in developing individual, team, and organizational performance.

Achievements:

Award winner for outstanding performance.

Maintained a good record of accomplishment of all Management and Client required metrics.

TCS, Chennai since April 2012 to 2013

Job profile: Business process lead

Worked for AUSTRALIAN CLIENT IN TELECOM PROCESS maintain the SLA TAT as per the requirements maintaining nearly 200 employees.

MBNK INFOTECH since June 2013 to Oct 2017

Job profile: OPERATION MANAGER & HR MANAGER

Accomplished trainer and development executive motivated by challenge and rewarded through seamless skills development that synchronizes management visions with employee needs. Designing innovative programs that will boost customer satisfaction and employee motivation.

An effective trainer with the notion, "The skill to do comes from Walk the Talk." Areas of expertise include Coaching, Team Building, Management and Supervision Training, Communication and Mentoring.

Create, Design and develop content for training modules from time to time to address specific requirements based on training needs of workforce.

Train the people on behavioral Skills, Motivation, Leadership, Interpersonal skills.

Training need Assessment, Forecast, Planning, Developing, Implementing and Administering Learning & Development Initiatives.

Training co-ordination & administration

Facilitate workshops on need base and follow up trainings

Management of periodic training reports

Consistently achieve or exceed quality and training targets.

Identify both internal and external training resources and manage vendors for any activities outsourced

Directly train and maintain 30 supervisors, maintain the AUDIT REPORTS.

AND INCREASED THE PRODUCTIVITY TO 98% BY IMPLEMENTING NEW IDEAS IN THE PROCESS.

And I am responsible for TAT & SLA GIVEN BY THE CLIENT, AND ALSO THE QAPR IS MONITORED AS PER THE REQIREMENT and DELIVER IT TO THE CLIENT.

ADDITIONAL RESPONSIBILITIES IN HR:-

Good experience in recruitment and selection process.

Corporate HR & IR Roles and Responsibilities expertise.

Initiated EMS ISO14001 & OHSAS 18001 successfully through the audit without any major NC.

Expertise in Pay roll & Benefit administration.

ROLES & RESPONSIBILITIES:

CUSTOMER SERVICE

EMPLOYEE RELATION

INVENTORY MANAGEMENT

GENERAL MANAGEMENT

RESPONSIBLE LEADERSHIP

TEAM BUILDING

PERFORMANCE EVALUATION

PRODUCTIVITY IMPROVEMENT

TIME MANAGEMENT

STAFF SUPERVISION

RECRUITING/STAFFING

STAFF TRAINING & DEVELOPMENT

Good Exposure in Work Load and Apprentice Scheme Settlement.

Experience in Standing Order approval & amendment from Joint Commissioner of Labour.

Good knowledge in statutory record maintenance like PF, ESI, Factories Act, Gratuity Act, Pollution control Board etc.,

ESI Department ledger inspection, advise and guide lines to minimize the liability.

Handling of court cases related to the Company’s legal matters.

Liaison and conciliation proceedings before govt. authorities.

Tean Leader & Assistant Manager –Complaint & Revenue Management/ Credit & Collections.(Tata) Organization name: RED ACT INFOTEL

July 2019 – Apr 2020

Hexaware Technologies Ltd– Chennai, Tamil Nadu.

Job Responsibilities (Credit & Collections)

oResponsible for the 60+ Bucket wise Collection Activity .

oPreparation of Circle Collection Report and publish on daily basis .

oPreparation of Bucket Wise Tracker and publish on daily basis .

oPreparation of Closing Bill Cycle Performance on closing day .

oPreparation Billing V/s Collection Tracker of the customers and flash on daily basis

oPreparation of Pre-Due date and After Due Date Tracker based on Bill Date wise

oPreparation Cheque Bounce Report on Daily Base, which is bounce on day to day .

oInitiatingLegal Notice to the customers.

oMonitoring the Waiver approvals .

oCross check the waivers to stop repeat waivers .

oTo Work on Waiver Reports.

oResponsible for Dunning action .

oGood rapport with Collection Zonal team .

oCo-ordinate with Collection teams to achieve waiver target.

oResponsible for Bulk waiver upload .

Job Responsibilities (Complaint & Revenue Management)

oResponsible for the Complaint Waivers .

oResponsible for Analyse Complaints & Resolution .

oMaintaining Channel Productivity.

oGood rapport with circle team and other complaint teams

oCo-ordinate with circle team to get proper resolution.

oAnalyse Root cause of the complaint & rectify the issues.

oCo-ordinate with team members to stop repeated complaints.

oWork on Complaint Reports .

oProviding quick response to retain customers .

oMaintain Follow up base to avoid repeat issues to customers.

TECHNICAL SKILLS

Operating systems

Windows 98/NT/2000

OTHER SKILLS

Undergoing Leadership and Communication Skills Enhancement Programs conducted by WIPRO

PERSONAL INFORMATION

Date of Birth : 1st July 1979.

Permanent Address : Plot no: 118, Arul Nagar, Urappakkam West,

Guduvancheri, Kancheepuram District,

Pin code: 603211.

Religion : Christian

Disability : Physically challenged person (Due to a brain stroke in 2009, I can’t able to function my left hand & leg.

Hobbies : Movies, reading books and playing Cricket & Football.

I hereby declare that all the above details are true, authentic, and best of my knowledge.

Place: Guduvancheri

Date: 27/10/2021..

A.JESTIN RAJA

RE: Jestin Raja

Dear Sir or Madam,

I feel obligated to write this letter of recommendation for Jestin Raja due to his outstanding performance and achievements while working with Washington Mutual Home Loans in the United States of America for the past two and half years.

Jestin began his career by working on the boarding process which is the first step in doing a home loans mortgage. He had to ensure all the correct notices and compliance forms where included in the package that went to the customer. Jestin also was responsible for inputting all the information into the MLCS compute system including fees which is no easy task. The goal for each day was to complete 12 packages. Jestin was able to grasp this type of work so quickly that while other employees were doing on average 15 a day he was able to complete 29 daily. Not only did he do twice the quantity but he maintained quality work. He was such an excellent employee in less than four months he became the subject matter expert and taught all new hires how to perform this task.

Jestin was too intelligent for this process so the opportunity arose for him to move into another area to make loan decisions on home equity loans for the bank. He had no problem whatsoever learning an entirely new system and a different process. He was able to grasp the policies and procedures very quickly for approving home equity loans and again rose to the top utilizing his talent.

Jestin’s performance was once again outstanding when he exceeded the goal by 60% each day when he was able to decision over 50 loans a when over his team mates completed 20. Jestin has been a top performer since he began his career and has recently scored well on all his training and tests he had to complete. He has just finished income courses on how to review income and tax returns for people in the United States which can be quite a task when you are from another country but once again he excelled.

Jestin is well respected, always willing to work extra when volume is high, a top performer and able to communicate well with people in the United States. I would highly recommend him due to his vast knowledge and ability to learn very quickly.

If you would like any more information, feel free to contact me at 412-***-**** or 412-***-****. My e-mail is **********@*******.***.

Sincerely,

Sharon L. Sweeney, First Vice President

Area Underwriting Manager

Washington Mutual Bank

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