Service Representative Customer
Resume:
TaskUs (DoorDash)
*. I have been promoted as a Subject Matter Expert in the past wherein I supported new hires and help my bosses to take supervisor calls.
2. As a Customer Service Representative for quite a while now, I am making sure that there is no stone unturned whenever I speak to the customer over the phone. In fact, I have been awarded as an employee of the month multiple times in the past due to high Customer Satisfaction rating. 3. Aside from having high scores in CSAT, I also have been consistent to the quality of my calls wherein I did receive multiple awards, too.
San Francisco, CA
Professional Experience
Value Statement:
Rommel Peladra
Customer Service Representative
Summary of Qualifications:
Customer Service Representative with 7 years of experience in telephone customer service including customer care, tech support and upselling. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the any role in your company.
September 2021-March 2022
Customer Service Representative
Assisting customers through chat, inbound and outbound calls making sure that first call resolution is being provided to client inquiries by using critical comprehension, speed typing and thorough knowledge of company products and services.
April 2021-September 2021 Harte Hanks (WWE PPV) San Antonio, TX Assisting customers through inbound calls making sure that customers are being assisted in an efficient way using active listening, multi-tasking and mastering company products and services. Customer Service Representative
February 2020-December 2020 HelloConnect Inc. Sydney, AU Customer Service Representative
Assisting customers through chat, email, inbound and outbound calls with sense of urgency through their food delivery orders and inquiries. Making sure that first call resolution is being provided to bring the customer to a genuine satisfactory. April 2022- May 2022 MyOutDesk(Mayatel Systems)
ISA(Inside Sales Agent)
Helping client to make his business grow by calling suspected leads who will potentially avail the business's products and services. Using confidence and knowledge of the business are the things being used to help the client make the sales. Tools being used are Ring Central, CRM, Phone system and Google Suites.
Miami, Florida
MyOutDesk - ISA TRAINING
•Real Estate in general.
•Buyer and seller real estate practices including documentation per transaction type.
•Objection handling for FSBO, Expired listing, Potential Seller, and Potential Buyer using LPMAMAS questioning.
• Effective way of setting up an appointment for clients.
• Familiarity in Major Software for appointment setting like Mojo, Sales Dialer and Realist. Education
Relevant Training:
Customer Service Representative
Answered on average 70-80 calls per day for client inquiries on general issues with their credit card and online account. Making sure that there is no stone unturned before end of call by using empathy, active listening, multi-tasking and critical knowledge of company products and services. June 2015-September 2018 Alorica Inc. Mississauga, ON Bulacan Polytechnic College 2013-2015 Malolos, Bulacan, PH Course: Call Center Management
Customer Service Representative
September 2018-December 2019 Sutherland Global Services Answered on average 60-70 calls per day and provided first call resolution to client inquiries on general and technical issues with their Telco services using empathy statements, active listening and thorough knowledge of company products and services. Bellevue, WA
146 F. Estrella St. San Juan,
Malolos, Bulacan
******.******.*******@*****.***
Contact this candidate