Customer Service Personnel Manager
Resume:
Sandra Alon ** ** ***st Street, Flushing, NY *****
********@*******.***
SUMMARY OF QUALIFICATIONS
Articulate and savvy with a common-sense approach
Highly reliable and committed, will work overtime
Able to manage projects, schedule employees and meet deadlines
PROFESSIONAL EXPERIENCE
Macy’s 2021 - 2022
Sales Representative
Assisted customers in purchase decisions
Kept environment appealing for holiday season
Yeshiva Har Torah 2014 - 2021
Daycare Provider
Responsible for children ages 3 to 24 months
Yeshiva Tifereth Moshe 2011 - 2013
Office Manager
Oversaw the Business Office to insure efficient operation.
Interviewed and hired all temporary staff.
Responded to inquiries regarding school policies and procedures.
Managed budget for administration department.
Development Corporation For Israel 2008 - 2010
Associate Director of Human Resources
Developed and maintained staffing strategies and cost-effective compensation programs to attract and retain employees.
Continually recruited, hired and trained employees throughout the organization.
Maintained HR files, HR records, and employee handbooks; distributed updates as needed.
Working knowledge of Federal and State Labor Laws, HR regulations, and new developments to ensure HR Best Practices.
Served as organization liaison to union and member of management negotiating team during union negotiations.
Acted as lead advisor on HR issues with executives and managers
Pace University 1998 - 2007
University Director, Staffing and Recruitment - 2006 – 2007
Directed, designed, and coordinated all aspects of the staffing and recruitment function at the University for administrative staff and student employment.
Organized on campus job fairs to identify potential employees. Utilized various mediums: newspaper, internet, radio and employee referrals to attract appropriate candidates
Supervised specialist and support staff engaged in recruitment services.
Provided consultation in the areas of workforce planning, recruitment strategy, and human resources marketing.
Promoted from Director of Human Resources
Director of Human Resources Services – 1998-2006
Coordinated recruitment, orientation and employee relations efforts.
Managed high volume recruiting efforts during seasonal periods.
Conducted conflict-resolution counseling for faculty and staff in performance and disciplinary matters.
Provided information and guidance on University policies, benefit programs and other employment related issues.
Oversaw on-campus student employment, monitored unemployment claims and coordinated advertising.
Gathered data for periodic and annual salary surveys conducted by CUPA and other universities/private organizations.
Old Navy 1997 – 1998
Human Resource Manager
Improved quality of hires by introducing diversity and experience, resulting in increased sales and improved customer service.
Led employee meetings that focused on internal communications, responded to concerns, and relayed major issues to management.
Developed and implemented training programs covering effective selling techniques and exceptional customer service.
Coordinated and prepared job descriptions, data gathering and salary survey analysis.
Communicated compensation practices and procedures.
BT Office Products International 1996
Employment Manager
Saks Fifth Avenue 1994 - 1995
Human Resource Director
Macy’s 1987 – 1994
Associate Personnel Manager - 1991 - 1994
Employment Manager - 1988 - 1991
Sales Manager - 1987 - 1988
EDUCATION
B.B.A., Baruch College, The City University of New York
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