Hospitality Operations Consultant

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Dear Human Resources Director / Manager,

Greetings of the day! I am Alvin Elman, a dedicated and dynamic professional with proven track record on Hospitality Operation service, people leadership, strong communication acumen, and competency in budget planning and operation excellence, maintaining safety standards, and enhancing commercial performance, Sales & Marketing experience. I have proficiency in English, Tagalog and Cebuano with basic German, French and Arabic dialects.

A dedicated team player with a collaborative leadership style, fostering long-term partnerships with variety of teams, finance managers, purchasing department, senior leaders, clients and stakeholders. I am an engaging and cooperative professional, training, coaching and mentoring cross-functional teams to enhance overall performance and generate revenue.

I will add a strong value to your organization by bringing:

• A seasoned, business-driven and high resourceful leader directing day-to-day operations and commercial performance of the restaurant outlets and hotels while maintaining high standards of food, service, health and safety.

• A consistent and proven history of successful implementation of best hotel / resorts business practices, continuously improving process, market competitiveness, and guest standards.

• Outstanding business and financial acumen with a forward-looking approach administering budgeting, staffing and recruitment, plans, organization of events and marketing activities, customer complaints resolution.

My area of expertise includes: Hotel Operations Management, Quality Control, Budget Administration, Banquet Planning, Menu Engineering and Costing, Food and Beverage General Operation, Stock Control, Project Management, Sales & Marketing Development, Talent Acquisition/Development, Continuous Improvement, Teamwork and Capability Building, Facilities/Events Management, Service Quality Assurance, KPI’s Development, Health and Safety Maintenance, Guest Service, Recruitment/Staffing Initiatives, Waste Management, HACCP Management, Stakeholder Engagement, Strategy and Implementation, People Leadership and Development. On a personal side, I have possessed a vibrant personality, and can easily deal with the owners or top executives down to team members. My love of people, hospitality operation and customer service as my passion, I find no reason in dealing with all colleagues in different levels. I look forward for your hearing from you soon!

Respectfully,

Mr. Alvin Elman

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ALVIN A. ELMAN

Lot 11 Blk 3, Futura Homes, Suba Basbas

Mactan, Cebu City Philippines

Mobile: +63-917-***-****

E-mail: **********.*****@*****.***

Overview:

Well experience in Hospitality Industry, mastered in process improvement, strategic planning, customer service, coaching, food and beverage operations, client acquisition and development, sales, marketing, project management and budget management.

PROFESSIONAL EXPERIENCES:

T.A.S.T.E. Consultancy Consultant – Hospitality Operations Cebu City

April 2019 up to date

• Specialized in pre-opening Hotels, Restaurants, Bars and Cafe’s, in terms of Brand Standards, Concept Creations, PR and Operations Standardization. Services offered:

• General Concepts analytic based on the Horeca brands.

• Food and Beverage Standardization.

• Creation of SOP’s per department.

• Food and Beverage structure based on the seating capacity of each outlets.

• Pre-opening budget expense analytic.

• Training modules of Service Standards.

• Training Modules for Customer service.

• Training modules for Guest Services.

• Wine knowledge training.

• Wine and Food pairing.

• Tea and Coffee knowledge training.

• Tea and coffee food pairing.

• Tea and Coffee cocktails training.

• Team hiring management.

• Suppliers Management.

• CAPEX Management

• OPEX Management

• General Budget Management

• Sales & Marketing segmentation

• Housekeeping Management

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Lists of Clients that we have worked with;

• Noveau Resort (Camiguin)

• Pearl Farm Resort (Samal Island, Davao)

• Nay Palad Hideaway Resort (Siargao)

• Chateau by the Sea resort (Mactan)

• Chateau de Busay (Cebu)

• Adlawon Vacation Farm (Busay, Cebu)

• Ambiance Bar and Restaurant (I.T. Park, Cebu)

• 1521 Hotel (Mactan, Cebu)

Most Recent Client:

1521 Hotel Mactan Hotel Manager Consultant

Seabreeze, M.L. Quezon Highway Mactan

December 2021 to March 2022

Duties and Responsibilities as Consultant - Interim Hotel Manager. 1. Human resource scope:

- Hiring and training

- Salary and wages expense against actual operations

- DOT accreditation processing

- SOP alignment

2. F&B Service and Production:

- Covers (daily, monthly)

- Average check / pricing and cost

- Revenue projections

- Hygiene and Safety audit and coaching

- Operational expense report to owners (month - on - month)

- Revenue report to owners

- Supplier’s contract and terms

3. Rooms and Housekeeping:

- Occupancy strategy

- Segmentation plans and reports to owners

- Room pricing

- Room costing

- Revenue reports to owners

- Cleaning and sanitation

- Manning plan based on actual occupancy

- Room and breakfast locations

4. Sales and Marketing

- Strategic planning

- Sales structure

- Sales pricing

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- Revenue projections

- Monthly reports to owners on revenue forecast overs, occupancy and groups

- Associations and chamber membership

- Marketing plan, month-on-month

- Room promotions

- Food promotions

5. Executive Office

- Overall P&L month-on-month

- Direct Reporting to Stakeholders and Owners

- General Budgeting and Forecasting

- OPEX reports

- CAPEX expense

- Long term plans (1 year, 3 years, 5 years)

- Monitoring of salary and wages against total revenue Hanseatic Tea Export GMBH Brand Ambassador / Trainer Philippines South East Asia & Pacific

July 2016 to March 2020

• Look after our HORECA partners under these countries, Thailand, Singapore, Malaysia, Vietnam, Mongolia, South Korea and Philippines.

• Does concept management depending on each standards of the hotel property, in terms of tea and beverage serving.

• Conduct training in each client properties who offers our brand.

• Responsible for monthly and yearly budgeting and planning.

• Develop long term business relationship with clients and partners that will generate positive business revenue.

• Collaborate with sales and marketing team with promotions collateral.

• Increase yearly revenue of 60% in the Philippines and 30% for other Asia partners.

• Conceptualize Food and Beverage pairing for monthly promotion offering.

• Maintain client engagements to prolong business relationship. https://www.piggingoutonsundays.com/2019/11/afternoon-tea-delights.html http://www.ryansanjuan.com/marco-polo-ortigas-afternoon-tea/ Lists of Clients references;

• Chroma Hospitality

• Solaire Resort and Casino Hotel

• The Sofitel Manila

• ACCOR group of hotels

• Marco Polo Hotels

• Discovery Hotels

• and more…

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Ronnefeldt Trading LLC Sales and Service Manager

Dubai, U.A.E United Arab Emirates & Oman

September 2007 to July 2016

• Handling all top hotel brands in United Arab Emirates and Oman territory.

• Directly working with the hotel General Manager, EAM F&B and Executive chefs in terms of tea and beverage serving concepts

• Collaborate further with marketing team for proper execution.

• Prepare product knowledge and tea service training for all Managers, Assistant and team members of F&B department.

• Responsible for monthly and yearly budgeting and planning.

• Drive sales revenue target of at least 30% monthly.

• Consistently engaged with clients and prolong business relationship.

• Render updates with the latest projects and promotions.

• Achieved Tea Master Certificate held in Jumeirah Academy and in Sri Lanka Tea gardens.

• Actively engage with the hotel clients 6 days a week and ensure “Guest Satisfaction” is achieved. Lists of Clients references;

• Jumierah Hotels

• IHG Hotels

• Rotana Hotels

• Accor Hotels

• Millennium Hotels

• Marriott Hotels

• and more...

One & Only Royal Mirage Hotel Food and Beverage Operations Manager

(The Palace, Arabian Court & Residence & Spa) Jumeirah Beach, Dubai, U.A.E April 2005 to August 2007

• Managed 14 F&B outlets of themed concepts French, Mediterranean, Seafood, Asian Fusion, Moroccan, Bistro also includes Pool Bar, Room service and Lobby lounges.

• Does the budget of each outlets every start of the year.

• Communicates daily with General Manager, FO Manager and Housekeeping manager for any VIP guest booked in the restaurants.

• Collaborate with Sales and Marketing team with restaurant promotions.

• Banquet operation management, standardization, service and costing.

• Responsible for Wine selection of the property and designate them to each outlet’s heads.

• Pre – opening team with three properties that has a total of 1500 keys.

• Awarded best Resort Manager (Food & Beverage category) 2005

• Awarded 2nd place Fine dining restaurant category, after Gordon Ramsey restaurant renowned Celebrities, Dignitaries & VIPs both local and international guests.

• Increase daily, monthly and yearly revenue of all outlets and sustain profitability for the brand resort.

• Anticipates guest needs and handles complaints if any in the resort.

• Profit & Loss Management of the entire Food & Beverage department. 6

Zen Restaurant, Hotel Juliani Assistant Restaurant Manager St. George Street St. Julians Bay, Malta

April 2004 up April 2005 Pre-opening team

• Supports the Manager in daily operations with or without supervision.

• Efficient in handling all kinds of functions in the hotel and restaurants.

• Managed the staff and designating them in their everyday routines.

• Ensure that all restaurant and function reservations were being monitored. Responsible for the management of all aspects of the Restaurant functions, in accordance with Hotel standards.

• Performed any other duties as and when required according to the needs of the business and assigned by the Manager.

• Updates menu and efficiently coach the team on the updates.

• Profit & Loss Management

Samovar Lounge Head Waiter

One & Only Royal Mirage Hotel (Arabian Court) Jumeirah Beach Dubai, UAE Nov 2002 to April 2004 Pre-opening team

• Pre-Opening Team of 136 seating of the Samovar Lounge.

• Monitor and train all team members with their duties and responsibilities.

• In-charge of preparation and scheduling of duty roaster.

• Conducts briefing for Internal Communication.

• Kept and maintained confidential files and oftentimes entrusted to decide mostly on what is best for the daily operations and other related decision makings.

• Capable of organizing and supervising big functions and reservations.

• Does short- and long-term marketing promotion.

• Assists Manager in projecting the outlook for every month’s budget.

• Ensures “Guest Satisfaction” of every guest are met as per S.O.P.

• Organized daily, weekly and monthly schedules of lounge team members.

• Handles and execute all conferences and events in the lounge. Kasbar Club Waiter / Bartender

The Palace One& Only Royal Mirage Hotel Jumeirah Beach, Dubai, UAE November 1999 to Nov 2002 Pre-opening team

• Pre-Opening Team of 1500 seating capacity outlet.

• Handles VVIP clients, Royal families and local businessman.

• Excellent knowledge in all kinds of liquor, wine, tea and other beverages.

• In charge of preparing VIP guest lists and update further.

• Develop fresh cocktail ideas for beverages promotions. Ensure of maintain high quality service towards guest needs.

• Monitor monthly inventory with operating equipment. Maintain high revenue sales weekly. 7

Makati Shang ri-la Hotel Food & Beverage service

Makati Avenue, corner Ayala Avenue Makati City, Philippines July 1997 to September 1999

• Worked in most of the outlets including banqueting operations.

• Managed to gain product knowledge as F&B service.

• Attain "Guest Satisfaction".

• Apply duties and responsibilities.

• Team player.

• Attributes and execute assignments given by the managers.

• Always on the “GO” attitude with colleagues and superiors. Training and Seminars Achieved:

Caring for our Customers February 2000

Conducted by Suns International

Blowing away every Customer September 2000

Conducted by Sun’s International

Up selling Techniques July 2001

Conducted by Sun International

Team Building August 2001

Conducted by Sun’s International

Train the Trainer August 2001

Conducted by Mercuri International

Train the Trainer August 2002

Conducted by Sun International

Life Saver Basic Emergency Aid Course (Dubai) April 2002 Conducted by St John Ambulance approved by Ministry of Health Food Hygiene (HACCP) Intermediate Course August 2002 Conducted by the Ministry of Health, UAE

Captains Training Module November 2002

Conducted by the Management

Cigar Training Program December 2002

Conducted by Baqermohebi

Wine Training January 2003

Conducted by the Hotel Management

Wine Training February 2003

Conducted by Torres Winery

Tea Master Silver Course April 2003

Conducted by Ronnefeldt Trading LLC

Food Hygiene (HACCP) Advance Course August 2003

Conducted by the Ministry of Health, UAE

Tea Master Gold course March 2004

Conducted by Ronnefeldt Trading in Sri Lanka

Management Skills July 2004

Conducted by Kerzner International

Wine and Spirit Educational Training W.S.E.T. April 2006 8

RECOGNITION:

Certified W.S.E.T. (2nd level) Wine and Spirits Educations Trust One & Only Royal Mirage Resort and Awarded in United Kingdom, London Certified TEA MASTER SILVER

Training held in Jumeirah Emirates Academy – Conducted by Ronnefeldt Trading LLC Certified TEA MASTER GOLD Training held in Sri Lanka – Conducted by Ronnefeldt Tea Trading LLC Nominated as Best Food and Beverage Manager for the Year 2006 One & Only Royal Mirage Hotel Dubai, U.A.E.

Appointed as a Departmental Trainer of One & Only Royal Mirage Hotel Dubai, U.A.E. Awarded best creative cocktail year 2000

Awarded best Fine Dining Restaurant Manager second to Gordon Ramsay’s Restaurant year 2005 EDUCATIONAL ATTAINMENT:

Primary stage: Pakna-an Elementary School

Pakna-an, Mandaue City, Cebu

Secondary level: Pio Del Pilar High School

Makati City

College level: Adamson University

Business Administration

Major in Management

PERSONAL BACKGROUND

Birthday: August 02, 1974

Birthplace: Makati City, Philippines

Language Spoken/Written: English and Filipino

PERSONAL REFERENCES:

Mr. Arnel Condeza

Operations Director

The Abaca Group

Mobile: +63-919-***-****

email: *****.*******@*************.***

Mr. Butch Montiadora

Sales Manager

PWM Wine Distributors

Mobile: +63-920-***-****

email: ***************@***.**

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