Customer Service Beverage Manager

JOYAMOL AUGUSTINE LOPES

**TH MAY ****

Anmol House, Post: Agashi Sambodi, Tal : Vasai, District Palghar, Pin – 401301, Virar West.

EMAIL: ***********@*****.*** MOBILE: 876-***-**** / 773-***-****

MY QUALIFICATION DETAILS:

2009 – 2013 POST GRADUATE IN STRATERGIC HOSPITALITY BUISNESS MANAGEMENT

STUDIED AT: CAVENDISH COLLEGE LONDON (Ed-excel),

WORKED IN: HILTON LONDON METROPOLE

COUNTRY IN: UNITED KINGDOM (LONDON)

2005-2007 DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT

STUDIED AT: NANYANG INSTITUTE OF MANAGEMENT

WORKED AT: HILTON CONRAD SINGAPORE

COUNTRY IN: SINGAPORE

2004 CATHOLIC RELIGIOUS STUDIES

PALLOTTI HOME GOA

2003-2005 BACHELOR OF ARTS (ECONOMICS)

GRADUATED FROM: UNIVERSITY OF GOA

Career Objective:

To be a dedicated Hospitality Professional who is looking for a challenging, rewarding and mutually

Beneficial role in Food and Beverage Management, where in I can use my Education, Skills and

Experience, whilst affording my personal and professional growth.

Key Skills / Attributes:

Professionally Qualified In General Hospitality Management In F & B Services

TOTAL HOSPITALITY EXPERIENCE (UPTO 8 Years in Hospitality Operations)

Worked in 5 Star Hotel @ HILTON Property

(Room Service/Restaurant Service/Banquet & Events)

Restaurant Operations & Services

Airport Hospitality Sector CDR & QSR

Casual Dining Restaurants Services (CDR)

Quick Dining Restaurant Services (QSR)

Retail Stores (COSTA COFFEE SHOP)

Abilities & Individual Skills:-

Customer-Focused & Target Oriented,

Able to interact seamlessly & attend To Their Desired Requisitions In efficiently and promptly Manner.

• Team player- I Personally Believe in Harmonize Efforts with Colleagues for Satisfactory Result.

• Detail-Oriented, Able to follow an established Standard for Generating Maximum Revenue for the Firm.

SELF EMPLOYED (FREE-LANCER)

2021 JAN TO TILL DATE:

PROPERTY BUISNESS MANAGEMENT & INTERIOR RENOVATION SERVICES

PARTNER IN FAMILY BUISNESS SINCE COVID LOCKDOWN TILL DATE

FOOD AND BEVRAGE SERVICES (HOSPITALITY)

(MUMBAI INTERNATIONAL AIRPORT T2)

LITE BITE TRAVEL FOOD (DABUR GROUPS)

2016 MAY TO 2021 JAN (TILL LOCKDOWN):

As MANAGER in Restaurant & Bar services

FRESCO RESTAURANT & BAR (T2)

SKILLS:

Managing floor operations for all the CDR & QSR in a shift.

Resolving customer queries, complaints and handling daily customer service on floor with excellent way & professional

Training the staff and & maintaining their monthly attendance, weekly roasters, leaves other issues, taking the operational decisions if required, while on floor.

Daily food ordering of CDR & QSR & required dry stock order along with control over food cost/spoilage.

Handling admin work of daily mails and reverts with outcome & solutions

Keeping checks on expiry of licences for store/temperature sheets/quality audit record etc.

Daily inventory and random audits done to confirm no bad practices used in operations.

Overall maintaining staff control & their smooth operations with weekly scheduling along with other departmental coordination.

Focus on sale and revenue generation, staff training, quality service, preparing new sales offers & menu design, innovation new drinks & focus along with team over Excellency in customer WOW experience.

USA, WEST PLAM BEACH, FLORIDA

SENSEONE CONSULTING

2015 MARCH -2016 MARCH

PROCESS MANAGER (IN TRAINING)

SKILLLS:

TECHNICAL SUPPORT IN TELE COMMUNICATION & NETWORKS TESTING

DEVICE INSTALLATION AT CLIENT SITES FOR BROADBAND SET UP

PRODUCT TROUBLE SHOOTING & SERVICE AFTER INSTALATION

MUMBAI, ANDHERI

2013 OCT TO 2015 JAN

SITEL TECHNICAL AGENT (INDIA)

SKILLS:

I T SUPPORT & SOFTWARE PRODUCT SALES

USA EARTHLINK BROADBAND TECH PROCESS

BROADBAND SERVICES & TELE COMMUNICATIONS SUPPORT

TROUBLE SHOOTING OF DEVICES & SLOVE THE QUIRES

UNITED KINGDOM EXPERIENCE

HILTON HOTEL LONDON (5 STAR)

2011 19TH SEPT & 2012 30TH NOV

In Food & Beverage as Team Leader (Room Service) (LONDON)

Hilton London Metropolis, UK

SKILLS:

• Attending to guest requisition & queries.

• Deliver the needs to the presidential & suites room.

• Set up complimentary amenities in guest areas.

• Special diet Food & Beverages requisition

• Prepare Set ups for breakfast, Lunch, Dinner and Night services.

• Trains the new staff as per company.

ADDITIONAL EXPERIENCE IN HOSPITALITY (UK)

FROM 2009 TO 2011 (STUDY + WORK)

2011 APRIL 2ND TO 2011 15TH SEPT

As a Team Leader in F & B Services (LONDON)

Hendon Hall Hotel, UK

• Attending to guest request & deliver as needed.

• Handling the Bar & Services.

• Making regular security checks through the Hotel to ensure guests and premises safety.

2010 JAN 8ND TO 2011 30TH MARCH

In Food & Beverage as Team Captain, (LONDON)

London Staff Bureau Agency,

Worked at several Five Star Hotels,

At Events In Catering and VIP Services:

Worked at Wembley Stadium,

Worked at Twickenham Stadium,

Worked at Hotspur’s Tottenham Stadium

(Live Concert, Soccer, and Rugby matches)

2009 AUGUST 22ND TO 2009 4TH DEC

As a BARISTA IN COSTA CAFE (LONDON)

COSTA Cafe Heathrow Airport Terminal 5, UK

Variety of coffee making as per company standards

Customer Service & Retail, Stock check & Food Rotation and wastage control.

Handling orders and delivering in line with corporate policies and standards.

Delivering Wow experience to every guest who visit to outlet

SINGAPORE WORK EXPERIENCE

HILTON CONRAD HOTEL (5 STAR)

2007 JULY TO 2008 MARCH (OJT IN MANAGEMENT TRAINEE)

As A F & B Assistant (SINGAPORE)

Hilton Conrad Hotel, Singapore

(Room Services/Restaurant Services/Banquet Services)

• Attended to the guest orders.

• Delivering the same efficiently..

• Setting up the room trolley for Food & Beverages orders.

• Preparation of various restaurant tasks as a backup.

• Handled guest queries and took reservations.

• Taking Handover of the shifts like Breakfast, Brunch, Lunch, Hi-tea, Dinner & supper.

• Set up for events such as Seminars, Conferences, VIP Meetings, Weddings, Dinner & Dance

• Prepared coffee station and other food arrangements for the day.

• Handled guest special requirements at the events.

Personal Details:

Nationality: INDIAN / ROMAN CATHOLIC

Currently Residing In: MUMBAI, INDIA

Job Sector Worked In: HOSPITALITY SECTORS AT:

5* HOTELS / RESTAURANT / BAR / CDR / QSR AIRPORT STORE & RETAIL / BPO- CSA VOICE & SALES

EXPECTED POSITION: MANAGER / SUPERVISER

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