Delivery Manager Project

MARK DEMAS

Keller, Texas 817-***-**** www.linkedin.com/in/markdemas/ ********@*****.***

IT OPERATIONS SUPPORT

Comprehensive experience in increasing corporate efficiency, productivity, and quality, while reducing expenses. Director of global information systems across multiple networks and platforms. Driving strategic business initiatives into tactical deliverable technology, delivering projects ahead of schedule and on budget. Consistently exceeding goals and expectations, with over 20 years of expertise in leadership within IT Operational Support. KEY ACCOMPLISHMENTS

Product Delivery Manager: Oversight for delivery, fulfillment, and support of Cloud Management Tools. Modernization of Client Briefings Centers: Management oversight of design, budget, and resources worldwide to modernize 12 offshore client briefing sites with the latest AV technology and an industrial studio look aesthetic. Development Lab Turnaround: Transitioned low performing, unsecure, technically outdated lab into a well-managed, secure, technically current environment; designed with the client in mind Enterprise Agreements: Negotiated a $2M Microsoft Enterprise Software Agreement which included flexible options on software usage, license violation protection, fixed maintenance cost, current software releases, and excellent future purchase pricing. Reduced mainframe 3rd party software expenses by $1.3M and negotiated an additional 25% reduction in software. Vendor Management: Part of a key customer technology team, worked with Hewlett Packard’s sales team and technical customer review committee to recommend product improvements for future desktop solutions. Established corporate IT helpdesk: Created and implemented a Level One call-in helpdesk with an incident tracking system using current staff resources. In the first year, exceeded customer expectations and achieved 75% first-call resolution rate with increasing year over year results thereafter. PROFESSIONAL EXPERIENCE

IBM

People Manager

Managed an Engineering Development Lab providing secure compute power, middleware support, and technical services. Oversight of technical resources, operational, and tactical support, provisioning and operational management support for internal development projects on IBM Cloud, Red Hat OpenShift and Microsoft Azure environments. Set strategic direction for environment and team. Managed a $2M P&L budget, remaining within or below budget, while reducing overhead costs. Cost reductions through process improvement, innovation and automation. Increased client base by 40% through increased service and building trusted partnerships Project Manager

Design and oversight of resources worldwide to modernize 12 client briefing sites creating an industrial studio aesthetic. Design and development oversight of software IP repository to be a system of record for account managers. Offering/Delivery Manager

Product Offering Manager NA for a Cloud Management Software product. Responsibilities include working with offshore development team to build and deliver product. Created product support model for L1->L3 and warranty support. Worked with sales to provide client PoC and Demos. Developed relationships with Business Partners to build additional sales channels.

Mark Demas

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Sterling Commerce

Director, Information Technology, Operations, and Strategy Responsible for $30M budget and 70 engineering personnel. Led Global IT support teams. Developed standards, set direction, and consolidated IT procurement. Transitioned fragmented internal support into one infrastructure support group. Built Helpdesk, reduced costs and complexity, increased NPS by 20%, and managed all technical aspects of new corporate office construction. Designed, installed, and provided oversight management of software development lab. Completed project with minimal impact to release schedules, reduced engineering infrastructure cost by 15%. Built and organized an Asset Management team to organize, verify, and cleanup IT Assets. Delivered procedures for hardware/software asset lifecycle and maintenance management, including proper equipment disposal. ADDITIONAL WORK EXPERIENCE

Manager, Outsourcing Lan Support, MCI SystemHouse

Senior Support Analyst, American Airlines’ Sabre

Manager, Test Systems, General DataComm

Systems Manager, Computrol-Modcom

Technical Project Manager, Switch Corp

Programmer, United Technologies Norden Systems

Programmer, Harris PRD Corporation

EDUCATION

Master of Science; Management Engineering

University of Bridgeport Bridgeport, Connecticut

Bachelor Science of Engineering; Computer Science

University of Connecticut Storrs, Connecticut

Certificate: Project Management for IT Professionals International Institute for Learning INC, New York, New York

Certificate: Mid-Management Education

SMU, Cox School of Business, Dallas Texas

IBM CERTIFICATIONS

Cloud Service Management and Operations Explorer

IBM Agile Explorer

IBM Garage Essentials

IBM Automation Essentials

Security and Privacy by Design Foundations

DevSecOps Essentials

Product Manager-Define, Build & Deliver

Enterprise Design Thinking Practitioner

PROFESSIONAL DEVELOPMENT

Executive Management Program

Total Quality Management

Agile Delivery

Capability Maturity Model

Financials for Non-Financial People

Global Data Privacy Policy

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