Food & Beverage Director, Readiness Superintendent, Operations Manager

XEREX J SANTELLA

***** ******* ******, *********, **, 99516

ph 907-***-**** email *************@*****.***

PROFESSIONAL SUMMARY

Innovative Manager with Secret security clearance and 20 years of experience in training, development, program management & oversight of fitness, lodging, postal & food service operations in the United States Air Force. Proficient in building highly successful teams in customer service-oriented facilities while fostering a collaborative, high morale work environment.

• Written & oral communication

• Deliberate mentoring & development

• Program management

• Continuous process improvement

• Contract surveillance & modification

WORK EXPERIENCE

• Quality assurance & control

• Emergency operations & crisis control

• Facilities operation and asset management

• Budget planning & execution

• Appraisals, recognition, hiring & adverse actions Food & Beverage Director Jan 21 – present (50 hrs/wk, salary: $85K) Sheraton Anchorage Hotel and Spa, Anchorage, AK

Governs five food and beverage outlets for a 371-room, four-star hotel serving 60,000+ guests yearly. Leads 33 food service staff, enforces compliance standards, organizes schedule for Front and Back of House, manages inventory, ensures deliverables are met in support of banquet functions, implements corporate menu and beverage program requirements, performs hiring interviews, monthly evaluations, monitors pay roll and benefits program for staff.

General Manager Intern Aug 2021 – present (40 hrs/wk, salary: N/A) Anchorage Community Sports Facilities Association, Anchorage, AK Developed business plan & multi-year budget for two municipality-owned ice arenas. Conducted market research for services covering daily maintenance of facilities, planned program expansion, performed site surveys, marketing strategies, right-sizing for staff & applied best practices to company policies & processes. Readiness & Plans Superintendent Jul 2020 – Aug 2021 (45 hrs/wk, base salary: $68K 51st Force Support Squadron, Osan Air Base, Republic of Korea Revamped training & development for 156 Airmen, created 30 interactive classes and designed year-round training plan that led to an 80% increase in combat preparedness/contingency proficiency within a 6-month span and an 80% decrease of two years’ worth of training issues. FSS Wing Inspection Team Lead, designed 43 injects for 6 exercises that yielded 14 Wing IG Top Performers for the unit. Led 17 professional development classes for 450+ members from 10 Air Force & Army organizations.

Sustainment Flight Superintendent Jan 2018 – Jun 2020 (50 hrs/wk, base salary: $63K 87th Force Support Squadron, JB McGuire-Dix-Lakehurst, NJ/51st Force Support Sq, Osan AB, Republic of Korea Oversaw 28 facilities & led 400 members in food, post office, hotel & fitness center operations; planned innovation projects, renovations and facilitated hiring of mid-level managers. Enhanced a $90 million program which led to the department winning the organization's team of the year award three years in a row while completing Six Sigma Green Belt certification training. Instructed nine professional development courses across four departments. Food Service Superintendent Jun 2017 – Dec 2018 (50 hrs/wk, base salary: $57K 87th Force Support Squadron, JB McGuire-Dix-Lakehurst, NJ Managed 11 dining facilities & led 100 members for the Air Force & Army; prevented facilities closure by streamlining $9.9 million food contract for 550,000 soldiers yearly while saving $1.6 million in contract costs. Wing Inspection Team member; key planner for Group’s Military Training Event supporting 400 personnel and facilitated a 6-Wing joint exercise across three installations. Fitness & Sports Section Chief Dec 2016 – May 2017 (50 hrs/wk, base salary: $57K 87th Force Support Squadron, JB McGuire-Dix-Lakehurst, NJ Spearheaded installation’s fitness & sports programs; oversaw four fitness centers, $7 million in assets for 40,000 members while organizing 3 major tournaments (including first-ever JBMDL Olympics) which led to the team winning the organization’s team of the quarter award. Food Service Section Chief Mar 2016 – Dec 2016 (50 hrs/wk, base salary: $57K 87th Force Support Squadron, JB McGuire-Dix-Lakehurst, NJ Managed two Air Force dining facilities valued at $11 million, oversaw $700,000 in supplies, revitalized a flight kitchen program that led to a 750% increase in patronage while serving 320,000 patrons yearly. Program Manager Mar 2014 – Mar 2016 (45 hrs/wk, base salary: $57K) 611th Air Support Squadron, JB Elmendorf Richardson, AK Oversaw three Hawai’i Geographically Separated Locations (GSLs), 30 buildings & supported Title 10 Air Guardsmen; enabled operations, maintenance & Quality of Life support for 400 contractors at King Salmon Airfield, Eareckson Air Station, Wake Island Divert Airfield & 12 Alaska Long Range Radar Sites. Contracting Officer Representative Apr 2011 – Mar 2014 (45 hrs/wk, base salary: $50K 611th Air Support Squadron, JB Elmendorf Richardson, AK Lead Services Quality Assurance evaluator/Team Chief for four of Pacific Air Force’s largest Base Operations Support contracts (12 long range radar sites and geographically-separated locations across the Pacific) valued over

$700 million per year; analyzed requirements, saved $800,000 on labor costs. Provided logistics planning support for 11th Air Force’s Air Operations Center during joint/multi-national exercises and/or real-world contingencies. EDUCATION & CERTIFICATIONS

Sports Management Baccalaureate Degree, cum laude, California Univ of Pennsylvania

Fitness, Recreation & Services Associate Degree

Community College of The Air Force

Professional Manager Certification

Community College of The Air Force

Certified Course Facilitator

True Colors International

VOLUNTEER SERVICE

Music Ministry Leader Nov 21 – present

Great Land Christian Church, Anchorage

Praise & Worship Leader Jun 2020 – Aug 2021

Osan Air Base Chapel Community

Music Ministry Co-Leader Jan 2017 – Dec 2020

Mercer Country Church of Christ, NJ

AWARDS/ACCOMPLISHMENTS

Author - 4_2MRW: Quick mentoring tips for #Adulting people, 2021 Author – I Want To Be A Little Toy Princess, (children’s book), 2021 Squadron Senior Non-Commissioned Officer Of The Year, 2017 & 2019 Air Force A1 Senior Non-Commissioned Officer of the Year, 2015 Alaska YMCA Service Member Of The Year Award, 2014 Eleventh Air Force Combined Headquarters Non-Commissioned Officer Of The Year, 2012 John L. Levitow Leadership Excellence Award, Air Force Non-Commissioned Officer Academy, 2012 REFERENCES AVAILABLE UPON REQUEST

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