Michelle Skaggs

Experience

April ****–Present

Senior Strategic Account Lead• Client Solutions • RxCrossroads by McKesson

Serve as the primary contact for all service providers. Primary contact for Specialty Pharmacy buyers and Account Managers to resolve issues and enhance the overall relationship for patient outcomes.

Coordinate with Market Access and Commercial OPs teams to negotiate and implement data feeds from customers as defined in the specific agreements.

Coordinate with Data Aggregator partners and IT on shipment data issues in the Patient Services CRM System.

Liaise with project leaders on specific projects, IT, Data Analysts, and development teams. Create, manage, and maintain the business partners. Manage client purchase orders/spend and approve invoices for service rendered. Attend meetings to represent at industry conferences. Travel to sales meetings periodically and as necessary to educate stakeholders about Patient Services’ programs. Conduct and participate in partners’ Quarterly Business Reviews and keep partners accountable to all business terms. Work in close collaboration with Franchise leads to deliver result on departmental goals. Work with numerous internal groups such as Business Development, Legal, Operations Department, Project Leaders, Pharmacy, Government Reporting, Finance, Accounts Payable and Receivable, Patient Access Managers, and IT to facilitate and optimize patient access to therapy and customer service. Works in a highly visible environment both internally and client facing; manages multiple key account to deliver on goals established by the Department head.

May 2016–April 2019

Program Manager• Operations • RxCrossroads by McKesson

Manage the operational relationship with assigned

pharmaceutical manufacturers including at corporate and

Regional/National/Senior Management levels. Coordinate key implementations for new and expanded existing offerings. Demonstrated professional writing skills, the ability to create business plans, build and work with spreadsheets and PowerPoint presentations. Possess initiative to plan for and complete daily activities with minimal direction. Responsible for reporting metrics to the staff and upper management on a regular basis and make staffing decisions to meet the business need. Develop and operationally manage Product Support. Measure, monitor and report on KPI’s with client as well as internal standards. Manage program to ensure profitability. Develop and adhere to budgetary guidelines. Develop and implement customized Standard Operating Procedures to accommodate the specific need of products. Assist pharmaceutical sales representatives by providing statistics on the operations areas as defined. Serve as a liaison among patients, physician offices, payers, and pharmaceutical company representatives for specific drug programs. Manage data to ensure efficiency, good productivity and avoid duplication of effort. Conduct qualitative and quantitative analysis as directed by the Access & Adherence management team. Responsible for providing employees with timely, candid, and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth, developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding

employees for accomplishments

February 1999–April 2016 – various roles were held at Trover Solutions Specialty Solutions now known as a subsidiary of United Healthcare

Operations Manager• Operations Claims Examiner • Operations Supervisor • Supervisor of Training and Talent Development

Education

Indiana Wesleyan, Louisville, Kentucky

Business Management – enrolled

Special Skills

Creative

Customer Service Skills

Critical Thinking

Problem Solving

Teamwork

Communication

Collaboration

Accounting

Active Listening

Adaptability

Negotiation

Conflict Resolution

Empathy

Public Speaking

Decision Making

Leadership

Organized

Product Knowledge

Customer Needs Analysis

Customer Retention

Agile IT Process

Scrum

Skilled in multiple Software Programs:

Salesforce

Microsoft Office Skills:

One Note

Word:

oCreating word documents

oDynamic page layouts

oText formatting

oInserting images and bookmarks

oCreating, modifying, and filling tables

oPage navigation

oCreate graphs and charts

Excel:

oCreate basic formulas

oPivot Tables & linking to databases etc.

oManaging Worksheets

oMath Functions

oLookup Functions

Power Point

oCreating presentations

oCreating and formatting templates

oCreating interactive slideshows

oInserting, embedding, and linking media and data

oInserting hyperlinks

oInserting and formatting media

oLinking and embedding video

o

Smartsheets

oUtilized for collaboration and data management

References

Available upon request

3324 Cardinal Avenue

Shepherdsville, Kentucky 401365

502-***-****

LindaMichelle1976@

gmail.com

Contact this candidate