Customer Service Teacher Assistant
Resume:
Sequica Williams
Southaven, MS *****
****************@*****.***
I am seeking an opportunity with a company that allows me to continue my professional development through challenging opportunities. As an Interventions Assistant/ Teacher Assistant in the field of education for nearly 8 years, I have gained experience working with a very diverse group of children from low socioeconomic backgrounds that lack education and family support. I am a self-starter who enjoys working with a team because of this I have enjoyed cultivating relationships with teachers, students, parents, and principals over the years. I am a leader with strong communication, technology, mentoring, and 15 years of customer service and people skills. Skills
• Early Childhood Education
• Special Education
• Math Education
• Behavior Management
• Classroom management
• Leadership
• Mentoring
• Case Management
• Customer service
• Microsoft Office
• Administrative Experience
• Writing Skills
• Research
• Administrative Experience
• Purchasing
• Fundraising
• Cash Management
Experience
Teacher-Interventions Assistant Desoto County Schools Greenbrook Elementary August 2019 to May 2022
• Supported children in their learning per teacher's need and direction
• Observed and recognized student performance on an academic scale
• Provided support for teachers as it relates to classroom management and preparing of resources
• Facilitated classroom instruction in the teacher’s absence
• Supervised children during lunch and after school release
• Supported school staff during campus events and fundraisers
• Assisted in grading and all classroom administration duties
• Provided tutoring/intervention for children to improve their learning experience
• Provided a nurturing and fun experience for each child Art Instructor (Contracted) Kidz Art Southaven, MS August 2013 to May 2019
• Assisted students in their development of artistic awareness
• Supported students’ creativity and critical thinking skills
• Guided students to connect art to other subjects, people, and the world
• Supported students to construct works of art using various media including technology
• Helped students achieve their goals
• Developed positive and meaningful relationships with students and their families
• Managed classroom
• Managed student behavior
• Provided positive feedback and encouragement to students and parents Lead Cashier-Keyholder Murphy USA
August 2010 to January 2012
• Operated and trained employees on proper and efficient POS system functions
• Addressed escalated customer complaints and restored customer satisfaction with timely resolution
• Trained and mentored staff members in customer service, cash handling, and company policies.
• Assigned cash drawers and reconciled with transactions following each shift
• Generated sales reports to inform management and stakeholders
• Greeted customers, anticipated needs, and provided superior customer service
• Monitored cashier performance and implemented corrective action or additional training as needed.
• Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies
• Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
• Assisted cashiers in providing credits or refunds to customers
• Examined merchandise to ensure correct prices and displays
• Increased sales over previous year by responding to consumer demand and motivating team to provide excellent customer service
Education
Masters in Public Administration
Strayer University December 2021
• Public Budget and Finance Course, Public Policy, Leadership and Conflict Resolution, Public Personnel Management, Constitutional and Administrative Law Bachelors in General Studies
Delta State University May 2019
• Education Courses, some business courses, and interdisciplinary courses Organizations
Order of Easter Star (Non-profit organization)
Member Since 2008
Alpha Chi Honor Society (Strayer University)
Member Since 2021
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