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Customer Service Teacher Assistant

Location:
Southaven, MS
Salary:
17.00 hr
Posted:
June 06, 2022

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Resume:

Sequica Williams

Southaven, MS *****

adrbc9@r.postjobfree.com

662-***-****

I am seeking an opportunity with a company that allows me to continue my professional development through challenging opportunities. As an Interventions Assistant/ Teacher Assistant in the field of education for nearly 8 years, I have gained experience working with a very diverse group of children from low socioeconomic backgrounds that lack education and family support. I am a self-starter who enjoys working with a team because of this I have enjoyed cultivating relationships with teachers, students, parents, and principals over the years. I am a leader with strong communication, technology, mentoring, and 15 years of customer service and people skills. Skills

• Early Childhood Education

• Special Education

• Math Education

• Behavior Management

• Classroom management

• Leadership

• Mentoring

• Case Management

• Customer service

• Microsoft Office

• Administrative Experience

• Writing Skills

• Research

• Administrative Experience

• Purchasing

• Fundraising

• Cash Management

Experience

Teacher-Interventions Assistant Desoto County Schools Greenbrook Elementary August 2019 to May 2022

• Supported children in their learning per teacher's need and direction

• Observed and recognized student performance on an academic scale

• Provided support for teachers as it relates to classroom management and preparing of resources

• Facilitated classroom instruction in the teacher’s absence

• Supervised children during lunch and after school release

• Supported school staff during campus events and fundraisers

• Assisted in grading and all classroom administration duties

• Provided tutoring/intervention for children to improve their learning experience

• Provided a nurturing and fun experience for each child Art Instructor (Contracted) Kidz Art Southaven, MS August 2013 to May 2019

• Assisted students in their development of artistic awareness

• Supported students’ creativity and critical thinking skills

• Guided students to connect art to other subjects, people, and the world

• Supported students to construct works of art using various media including technology

• Helped students achieve their goals

• Developed positive and meaningful relationships with students and their families

• Managed classroom

• Managed student behavior

• Provided positive feedback and encouragement to students and parents Lead Cashier-Keyholder Murphy USA

August 2010 to January 2012

• Operated and trained employees on proper and efficient POS system functions

• Addressed escalated customer complaints and restored customer satisfaction with timely resolution

• Trained and mentored staff members in customer service, cash handling, and company policies.

• Assigned cash drawers and reconciled with transactions following each shift

• Generated sales reports to inform management and stakeholders

• Greeted customers, anticipated needs, and provided superior customer service

• Monitored cashier performance and implemented corrective action or additional training as needed.

• Oversaw store operating budget, product inventory, purchasing decisions, and sales development strategies

• Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty

• Assisted cashiers in providing credits or refunds to customers

• Examined merchandise to ensure correct prices and displays

• Increased sales over previous year by responding to consumer demand and motivating team to provide excellent customer service

Education

Masters in Public Administration

Strayer University December 2021

• Public Budget and Finance Course, Public Policy, Leadership and Conflict Resolution, Public Personnel Management, Constitutional and Administrative Law Bachelors in General Studies

Delta State University May 2019

• Education Courses, some business courses, and interdisciplinary courses Organizations

Order of Easter Star (Non-profit organization)

Member Since 2008

Alpha Chi Honor Society (Strayer University)

Member Since 2021



Contact this candidate