Customer Service Shipping

Bobby Goen

*** **** ***** ******

Locust Grove, GA 30248

Cellular 678-***-****

******@*****.***

Summary of Qualifications

** ***** ********** ** ********, organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, policies, programs and procedures. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff. Qualification Highlights

Handled shipping logistics regarding in excess of hundreds shipments on a weekly basis. Supervised and monitored the work activities of subordinates and staff. Scheduled regular staff training to enhance product knowledge, improving customer service. Trained staff to manage daily inquiries, verify employment, conduct interviews, and schedule new employee training. Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of work. Effective management, technical, and supervisory skills. Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet. Trained operations managers to use statistical process control for better understanding of production line performance.

Relieved contracted vendors of day-to-day operations responsibilities and hired temporary replacements. Coordinated input from associated groups and implemented staffing plan to replace temporary workers with permanent staff. Recruited, interviewed, and hired network personnel. Decreased trouble report rate by 20% in the first 4 months. Played a key role in streamlining daily business processes and increasing productivity levels. Established machining processes and utilized the latest tooling technologies to reduce lead time and increase throughput efficiency.

h Employed statistical methods to measure and maintain quality objectively. h Conducted useful Load Verification Test.

Experience

GA Hostling Solutions McDonough Ga. 2013 to Present Shipping and Receiving RSO Supervisor

Examined contents and compared with records, such as manifests, invoices, and ordered, to verify accuracy of incoming and outgoing shipment. Conferred and corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications. Requisitioned and stored shipping materials and supplies to maintain inventory of stock. Computed amounts, such as space available, and shipping, storage, and demurrage charges, using calculator and price list. Recorded shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record-keeping purposes. Contacted carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. Prepared documents, such as work ordered, bills of lading, and shipping ordered to route materials.

B&G Equipment Inc., Jackson Ga, 2010 to 2011

Asst. Shipper

Determined shipping method for materials, using knowledge of shipping procedures, routes, and rates. Prepared documents, such as work ordered, bills of lading, and shipping ordered to route materials. Recorded shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record-keeping purposes. Computed amounts, such as space available, and shipping, storage, and demurrage charges, using calculator and price list. Delivered and routed materials to departments, using work devices, such as handtruck, conveyor, and sorting bins. Examined contents and compared with records, such as manifests, invoices, and ordered, to verify accuracy of incoming and outgoing shipment. Packed, sealed, labeled, and affixed postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. Education

MGCC, Pascagoula Ms. 2006

A.A., Business

Additional Skills

h PINC Logistic Computer operating systems

h SWOP Operating systems

h 5 yrs Restaurant Management

h 3 yrs Retail Management

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