Makeup Artist Customer Service

KIM NGUYEN

Brea, California, United States

************@*****.*** 714-***-****

linkedin.com/in/kim-nguyen-5658a6190

Summary

A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. Experience

Keyholder Lead Specialist

Barnes & Noble, Inc.

Nov 2007 - Present (14 years 4 months +)

-Provided superior service and assistance to approximately 80-100 customers daily and consistently gaining positive feedback that helped create repeated business and developing long-term relationships.

- Successfully managed a team of 10 or more in running a retail environment as acting manager on duty with responsibitlities of opening/closing operations, bank deposits, scheduling assistance, record keeping, solving day to day issues or resolutions, Interpreted company policies and enforced safety regulations and continued LMS (learning management System) training on daily operations, alongside supervising new employees to provide outstanding customer service, handling the cash registers properly, and trained protocols on how to deter theft, fraud, and other loss prevention issues from occurring.

- Continued achieving top new memberships and renewal conversions month over month maintaining as top 5% of territory and region year over year. Helped contribute to succeeding daily plan in sales and last year’s metrics in revenue of Company KPI’s and growth in performance metrics. Freelance Makeup Artist -Beauty Advisor

Bare Escentuals, Inc.

Nov 2018 - Dec 2021 (3 years 2 months)

-Effectively communicated with customers and staff members from diverse backgrounds to answer questions, resolve issues, and complete purchases. Quickly established rapport and created an extensive personal clientele. Responsible for proper promotion of products to all clients through professional application and showcasing new techniques to fully maximize use of products.

- Trained and mentored new beauty associates and assisted the manager with department oversight, event planning, and managing operations of special events, promotions, marketing, monitored inventory levels and in-stock products to sell beauty and skincare available in inventory during strategic consultative services. Identified potential issues; recognized trends or departmental needs proposing recommendations to direct management team and directives within our region.

- Executed and developed sales strategies and set challenging personal goals to ensure peak performance that foreshadows the success of exceeding our sales goals and achieved top tier level during each fiscal year from events performed as part of the team or individually more than 70% of the time.

Owner, Beauty Consultant

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Beloved Bridal Beauty

Jun 2018 - Nov 2021 (3 years 6 months)

-Developed and implemented business plan to provide quality beauty and education services to clientele and salons, editorial. Catering from small one-on-one consultative services to large weddings and events.

- Successfully maintained client relationships resulting in multiple and repeated booking. Gained Trust and reliability by building relations in the industry and served as point of contact for all selected vendors within the industry.

- Trained contracted employees for ongoing special events and maintained exceptional service to clients with integrity and grace. Practiced Project management skills from prior experience to continue growth and application of processes, methods, and knowledge to achieve specific project objectives and deliverables that are constrained to time and budget. Property Specialist-Insurance Sales Account Management First American

Apr 2007 - Dec 2019 (12 years 9 months)

- Achieved account sales success through an informational, knowledgeable sales approach, with focus on customer satisfaction by striving to "educate" the consumer. Along with building positive professional relationships with strong interaction skills and sound investment advice. Focused on reputation for quality personal service to increase referrals and maintain book of business retention. Built portfolio and maintained professional relationships with various vendors and clients within the real estate, insurance, and escrow and title services. Consistently exceeded monthly sales goals and recognition for highest sales in less than one Year of employment. Gained many recognitions for employee of the month multiple times each year in the following: highest sales, retention, increase book of business portfolio or achieved new expansion and/or appointments with third party vendors.

- Independently managed the entire sales cycle from initial client consultation, maintained thorough records, product presentation, pricing, and negotiation, to the final sales closing in a call center environment. Managed accounts through quoted rating processes, pre-qualified customers, and assisted with the underwriting process for various insurance policies. Demonstrated willingness to perform beyond assigned job duties to keep operations running smoothly with account management strategies. Took on added responsibilities and collective data to ease workload of escrow department and manager request and resolution. Performed multiple projects simultaneously and consistently within due dates.

- Exceeded sales goals through strategic account planning, retention focus, and networking with use of company resources and marketing. Tracked and maintain all prospect and client activity in Salesforce platform and third-party vendors

Direct Sales Agent

AAA-The Auto Club Group

Jun 2005 - Apr 2007 (1 year 11 months)

-Provided high quality service to members and insured's regarding sales of auto, homeowners, umbrella, life, commercial, collector car, watercraft, flood insurance and Membership, policy changes, renewals, and billing information. Received recognition of customer satisfaction ratings of over 90% feedback surveys and quality assurance performance. Achieved sales volume to qualify for the consecutive quarter, an international industry organization award recognizing the top 10% of agents within DSU of AAA.

- Quoted insurance rates for qualifying prospects, inspected related documentation and resolving membership and insurance problems using discretion and independent judgment. Demonstrated the KIM NGUYEN - page 2

ability to multitask and identify cross-sell opportunities on member’s product needs and service request. Ability to determine risk acceptability by evaluating various facts and risk characteristics; communicate decisions both externally and internally; document decisions; survey new business applicants to determine rating and information accuracy.

- Advised and counseled customers through precise communication of which insurance plans best suited their needs and budget, aided clients with premiums, effective dates, policy terminations, and additional policy riders.

Office Manager, Loan Consultant

Proventure Financial

Feb 2004 - Sep 2005 (1 year 8 months)

-Analyzed customer needs with gathered data and advising them on which of loan programs will best accomplish their objectives. Maintained consistent communication flow throughout the loan process with all involved parties to continue to ensure timely appraisals, credit decisions, funding, and expediting the process.

- Determined the borrower's qualifying ability by running credit reports and reviewing them in conjunction with borrower-provided income and asset information. Referred and assisted clients with packaging and submission of mortgage loan applications for purchases and refinances of residential homes Exercised independent judgment to effectively communicate complex criteria, guidelines, and mortgage-industry terms to customers.

- Worked with Broker-Owner and collaborate on new venture and build upline and establish team through Pre-Paid Legal Service Inc. with advancement from associate to manager level within one month. Organized weeklong conferences, meetings, and off-site team events, and training for upline and "team freedom" associates. Played a key role in multiple product launches, direct mail marketing, online marketing, promotions, special events, and corporate announcements within team internally, and eternally via online marketing site prepaidlegal.com/hub/knguyen Education

California State University, Fullerton

Bachelor of Business Administration - BBA

2021 - 2023

In Progress

Skills

Leadership • Team Building • Salesforce.com • Account Management • Sales Management • Consulting • Customer Relationship Management (CRM) • Customer Success • Analytical Skills • Organization Skills

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