Summer Leonard

**** ********* ****, ********, ** 75605 903-***-**** adrbbo@r.postjobfree.com

Objective

Seeking a position in the medical billing/registration/secretarial field/dispatching/customer service. Skill Highlights

Excel in computer skills: typing, labeling, scheduling, preparing documentation, preparing invoices, Microsoft Office, Excel, Power Point presentation, Outlook, Salesforce, TX and NV Medicaid enrolling program, Physician and Nursing License updating program Seeking out MDs, RNs, DOs, PAs etc., maintaining their medical license to keep up to date. Working everyday with Texas and Nevada Medicaid to keep providers insured through the company. Working off Excel Spreadsheet on a timeline to get Physicians enrolled and re-enrolled with TX and NV Medicaid.

Filing/editing client charts, collecting data

Energetic and organized

Excellent communication skills, scheduling appointments, answering questions from customers, dispatching employees to next available job site, telephone skills, time management Proficient with medical terminology

Ability to work independently or as part of a team to meet project deadlines Core Accomplishments

MULTITASKING

Demonstrated proficiencies in telephone, email, fax, team meetings, and front desk reception within high-volume environment. Making phone calls with supervisor while faxing to TX Medicaid and using spreadsheet to discuss provider that needed attention to their case. DOCUMENT ORGANIZATION

Developed and created effective filing and provider system to accelerate paperwork processing. SCHEDULING

Organized technician system for customer jobs. Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries. DATA ENTRY

Reviewed and updated client correspondence files and scheduling database.Entering in data on Salesforce for Physicians with Medicaid, Medicaid HMO, Superior, and Amerigroup. Keeping provider files and licenses up to date.

ADMINISTRATION

Answered multiple phone lines, transferred calls to corresponding departments, and filed patient records accordingly, request and gain information on customers to provide data for client in accounts and resolve issues.

CUSTOMER SERVICE

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency,

Professional Experience

SECRETARY BAKER BROS PLUMBING APRIL 2010- DEC 2012 I answered phones, organized all the scheduling of jobs and estimates, dispatched the plumbers out to new job sites, filed paperwork, administered the fax machine, created invoices, answered questions from customers involving preparation, detail, and dates of the job at hand. Developed new customer relations through telephone contact. Received payments and emailed invoices for customers for payments. PROVIDER ENROLLMENT SPECIALIST- MEDICAID TEAM SCHUMACHER CLINICAL CO MARCH 2017- OCTOBER 2018

I was part of a team but worked individually to enroll and re-enroll providers with Medicaid through our company. I had numerous hospitals in Texas, Oklahoma, Arkansas, and Nevada that I had to keep enrolled with Medicaid and up to date with their files. I worked off spreadsheets to list my clients and providers, worked with timelines, contacted physicians personally, spoke everyday with Medicaid’s staff, created my own routine of filing, creating reports and documents for each provider. Scanned documents and faxed to many other employees within the company or to Medicaid. I was team oriented, quick learner, adaptive and with training experience in most computer and medical field areas. SECRETARY/SCHEDULER LONGVIEW PARKS AND RECREATION DEPARTMENT MAY 2019 - OCTOBER 2020

I answered calls, transferred to different positions throughout the department, and gave information to the customers. Scheduled gatherings at park pavilions and accepted payments for booking. Scheduled and built sports teams, swimming lessons, dog training, other activities, and accepted payments throughout different seasons. Created the Parks and Recreation website and magazine for the city with computer software. Volunteered for special gatherings within the city at parks and pools to establish relationships. SECRETARY/ADMINISTRATOR ASSISTANT LONGVIEW FIRE DEPARTMENT OCTOBER 2020 - MAY 2021

I answered calls throughout the city concerning the EMS, Fire Department, and Fire Marshal, gathered information from customers, and collected payments for EMS Department. Created and established a website for the departments to place orders of uniforms, clothing, footwear, accessories, etc. Received the orders through email and placed orders through companies we established accounts with. Organized the material purchased and distributed with the battalion chiefs that covered specific stations of the firefighters, chiefs, Marshal department, office staff, and EMS. Allowed purchased and collected all credit card receipts of the chiefs and office staff and inserted it into software through the city accounting department within deadline. Volunteered at Maude Cobb of Longview, TX for the administering COVID shots. I paired with an EMS tech, chief, or nurse and collected the information for Christus Health software while the shots were given.

SCHEDULER/SECRETARY/DISPATCHER Royal Plumbing & Construction MAY 2021 - MAY 2022

I answered phones, organized all the scheduling of jobs and estimates, dispatched the plumbers out to new job sites, filed paperwork, administered the fax machine, created invoices, answered questions from customers involving preparation, detail, and dates of the job at hand. Developed new customer relations Page 2

through telephone, text and email contact. Built spreadsheets with sales tax for each month and on other projects with the company. Spoke with contractors, scheduled appointments to view the construction site, created accounts for each property, and scheduled each phase accordingly. Received payments, sent receipts, and emailed invoices. Distributed purchase orders to our techs, established accounts with our supply stores, and created relationships with companies for our business. Communicated with the other office employees to maintain a consistent schedule for the techs to stay active. Education

TYLER JUNIOR COLLEGE, TYLER TX 2010

Nursing/Science

Associate Degree of Science

Concentration in relevant units:

Courses include: psychology, chemistry, keyboarding, computer skills course, statistics, mathematics, anatomy and physiology, microbiology, biology, sociology, medical terminology Page 3

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