Training Consultant Fulfillment Center
Resume:
Kim Marie Goedeker
*** ******* ***, ********, **** 44410
C: 330-***-****
**********@***.***
PROFESSIONAL SUMMARY
Highly skilled and innovative Human Resource/Training and Development professional, with experience in multi-location, Healthcare, Retail Banking, Retail stores and Distribution Center environments. Certified in Consulting by ATD (American Training and Development), as well as many other Development documents. Comfortable working across all levels of an organization.
Core Competencies: Talent Development Succession Planning
New Hire Orientation Staffing/Recruiting
Training/Tracking Training Annual/Mid-Year Reviews
Human Resources:
-Forecast the training needs and actual training numbers for each course month.
-Managed the Performance Evaluation process including the budget, Review Boards, and the Succession Planning procedure.
-Worked with employees of all levels, including Union and Non-Union facilities.
-Worked in Plant, Warehouse, and Office environments.
-Created a Talent Development Program that trained identified management and Key hourly associates for advancement opportunities, resulting in a formalized Succession Planning process and a reduction of turnover of 25% at the store level
-Developed new employee training, on-boarding and exit interviews
-Conducted Employee Relations meetings with all levels of employees
-Developed and analyzed Needs Assessments to highlight the department’s strengths, determine performance gaps and develop the materials based on the results that led to a successful outcome.
-Led underperforming Managers to solutions that helped them and their teams to meet their goals.
-Conducted and managed a 360 degree feedback instrument with higher level employees to provide feedback and to assist them and their managers to plan for future development.
-Summarized course evaluations to determine effectiveness of training and any needed updates to curriculum.
CERTIFICATIONS: Consulting Skills – Certified by ATD; Dimensions Development International; Leadership Architect Series; Myers-Briggs Type Indicator (MBTI); Zenger Miller/Achieve Global; Multi-Unit Retail Management Leadership – MORH; Change Management/ Change Leadership and Coping with Change (The PACE Group); The Course Developer Workshop; Personal Decisions International (PDI) 360 degree feedback instruments.
EXPERIENCE:
DevCare Solutions /Youngstown State University 02/2022 – 05/2022
Responsible for the development of Technical Training materials
Technical Training Contractor - Reports to Director of IT Technical Training
Writing Technical Training materials for NEOED
Writing class information for new Webex App
Reviewing and writing classes for policy training
Updated materials for Phishing project
Middlefield Banking Company 01/2019 – 03/2021
Responsible for the Training and Development of Middlefield Bank Employees
Training and Development Specialist - Reports to HR SVP
Responsible for Training and Development of employees that are new Supervisors or Leaders
Development and facilitation of Soft Skill courses such as Coaching, Building Trust, Coping and Managing Change, etc.
Conduct Exit Interviews
Develop and train appropriate employees for new use of one of our systems (ADP)
Facilitating New Hire Orientation
MSX/Ford Engine Plant, Brook Park, OH 05/2018-10/2018
Responsible for managing the Training and Development process throughout the plant.
Training & Development Leader (TDL) – Reports to HR Manager (Ford) and TDL Manager (MSX)
Manage the New Employee Orientation process, the Process Coaching training program, and the Team Leader training program.
Ensure that all employees have the necessary training to be in compliance with Ford guidelines.
Work with the Area Managers to schedule their staff in the proper training courses.
Document all of the training that was completed in Saba (electronic tracking).
Facilitate the completion of the Annual Forecast and review and update it monthly.
Manage and report the Safety training and the percentage complete for specific projects each day to the Leadership of the plant.
CVS Caremark/SilverScript Medicare Part D, Solon, Ohio 03/2012 – 12/2016
IMC Solutions/CVS/Caremark, Solon, Ohio 12/2011 – 03/2012
Responsible for developing and facilitating custom training solutions for the Medicare Part D Enrollment Department
Training / Documentation Consultant - Medicare/Medicaid - Reported to Supervisor of Training and Learning
Wrote Part D Enrollment work instructions that assist the coordinators, while processing Beneficiary’s accounts.
Developed a New Hire Orientation Program that explained the Medicare Part D program to the new employees.
Analyze documents to ensure compliance with CMS (Center for Medicare and Medicaid Services) and internal guidelines.
Analyzed Quality Control Reports to determine trends, root causes of errors, and individual coaching opportunities.
Developed and analyzed Course Assessments to continuously improve the training.
Partner Professional Staffing/ Humility of Mary Health Partners, Youngstown, Ohio 05/2011 – 11/2011
Responsible for Training Humility of Mary Health Partners Clinicians and area Physicians
Credentialed Epic Training Consultant (05/2011– 11/2011) – Reported to Training Manager
Facilitated classes on the Epic Orders program for Physicians and Surgeons.
Assisted Physicians in one-on-one sessions; which allowed them to customize the program to their specifications.
Supported Physicians and other Clinicians during the “Go Live” phase of the project.
Provided on-going support to the Physicians.
Traveled to other markets to assist during their “Go-Live” events
Things Remembered, Highland Heights, Ohio 02/2002 – 02/2011
Retail Specialty Company with 600 stores throughout the United States
Manager, Training and Development (04/2007 – 02/2011)
Responsible for leading the Training and Development of Management and Teammates in the Home Office, Field, and Distribution Center – Reported to the VP of Human Resources
Managed a staff of eight (8) Training Specialists in the Home Office and Distribution/Fulfillment Center
Led the Training and Development function for the company headquarters and 600 retail stores
Created a Talent Development Program that trained identified key hourly and management associates for advancement opportunities, resulting in a formalized Succession Planning process and a reduction of turnover of 25% at the store level
Developed and administered a $150K budget
Facilitated assimilation meetings for new Regional Directors and District Managers to introduce them to their teams, set objectives and communicate their vision
Developed new materials and improved the training program for field Training Managers to train store management across 600 locations
Developed and facilitated an Affirmative Action workshop that was delivered to all levels of management in the Home Office, the Fulfillment Center, and the Military Base stores
Experienced in training soft skills and technical content to large groups and/or individuals
Human Resources Manager – Distribution Center, North Jackson, Ohio (02/2004 – 04/2007)
Responsible for all functions of the Human Resource department at the Distribution Center for the Things Remembered stores; including training, hiring/on-boarding, and employee relations – Reported to VP Human Resources
Led the Human Resource department for the Fulfillment /Distribution Center as a member of the facility’s Leadership Team which included Employee Relations, Staffing, and Training.
Supported 230 regular employees with the HR needs.
Oversaw the Safety Committee meetings.
Implemented the processes of sourcing, interviewing, hiring, and training up to 500 additional Teammates during the peak season.
Developed the New Hire Orientation and conducted Exit interviews with regular employees.
Instituted the position of Talent Leaders to give standardized training and communicate best practices for operational processes
Ensured ongoing compliance with federal and state regulations, ISO and OSHA regulations.
Managed a payroll of $4.6M, and worked with Managers to hire and train new Teammates while staying within their budgets.
Technical Services Supervisor (02/2003 – 02/2004) – Reported to the Operations Director
Supervised the Technical Services department; responsible for servicing engraving machines in the retail stores
Trainer (02/2002 – 02/2003) – Reported to the Human Resource Manager
Developed and facilitated classes for department Leads and Leads-in-Training, and assisted the Human Resources Manager in all areas of training, recruiting, hiring, and on-boarding new Teammates.
Bank One/Banc One, N.A. 10/1988 – 09/2001
Fourth largest bank in the country.
Internal Training Consultant/ Trainer/Training Manager - (11/1990 – 09/2001) - Reported to the Human Resource Training Manager
Strategically partnered with the leaders of regional branches and National Business Units to provide training solutions including facilitating programs such as Leadership/Management, achieving company goals, Change Management/Change Leadership, Team Building and personnel development, as well as compliance based workshops in multiple locations.
Developed and facilitated Leadership and Compliance-based workshops in a Corporate Office environment, for approximately 1,000 associates.
VOLUNTEER EXPERIENCE:
Mobile Meals May 2021 – Feb 2022
Deliver meals to qualifying members
Northeast Ohio Coalition Against Human Trafficking (NEOCAHT) March 2017 – October 2021
Attend monthly meetings
Attend Events representing NEOCAHT
EDUCATION: Gannon University, Erie, Pennsylvania
BS in Marketing, Business Administration
Dear Hiring Manager,
This letter is to express my interest in working for the Frontiers Company, in the Human Resources Generalist position.
My resume highlights my experience working primarily in Corporate/HR Training and Development Manager and HR Manager positions.
I have worked in Retail, Warehouse and Manufacturing companies, large and small. I have been responsible for ensuring that the necessary training takes place and is documented in order to be in compliance with various companies’ guidelines.
I have experience in training soft skills, Regulatory, and system procedures with new hires and tenured employees as part of their Development Plans, including Call Center employees and Supervisors. I also have experience in writing and updating course content, Work (process) Instructions and Job Aids, as well as Policies and Procedures.
As the HR Manager, I led the Performance Review process including Review Boards, and Succession Planning to reduce turnover. I have on-boarded, developed, and delivered New Employee Orientation for all of my employers (except my contracts).
I have also completed Exit Interviews and captured the data. All of my positions involve gathering data (i.e., Exit Interviews and Course Evaluations), analyzing reports and presenting results containing the root cause of the problem and possible solutions.
I have trained and presented information to participants of all levels and positions.
During any gaps in my employment, I have been looking for a job and more recently volunteering for Mobile Meals.
Thank you in advance for your time. I look forward to the opportunity to discuss my qualifications in more detail.
Sincerely,
Kim Marie Goedeker
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