Nasonja Jones

Professional CSR

Sumter, SC *****

adrbaq@r.postjobfree.com

+1-803-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Processor

JBS Pilgrim'sPride - Sumter, SC

January 2021 to Present

Remove meat product from the bird using a straight knife and/or Whizzard. Determine appropriate cuts according to training and be able to make cuts for wings, skin, breast fillets and breast tenders. Team Member

Krispy Kreme - Cayce, SC

March 2020 to June 2020

Assisted customers with doughnut and coffee purchased. Prepared online orders to be picked up by customer or delivery service. Made fresh coffee as needed. Customer Service Representative

Wells Fargo - Columbia, SC

September 2019 to February 2020

Answered incoming calls in reference to loans and official bank checks. Verified if checks or money orders were valid.

Caregiver

ProCare Homecare - Columbia, SC

September 2018 to September 2019

Assist clients with daily household chores and errands. Driver

Carter Transportation LLc - Columbia, SC

January 2009 to April 2017

Transported Medicaid and Medicare clients to and from doctor appointments safely. Used logs to input passenger pick-up and drop-off times. Made schedules for all of the drivers. Dispatched additional pick- ups for drivers. Inspected vehicles prior to and after operating Warehouse Associate

Amazon Fulfillment Associates - West Columbia, SC

September 2013 to February 2016

receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock Customer Service Representative

Verizon Wireless - Columbia, SC

December 2004 to June 2006

Responsibilities

* Effectively manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/team sales targets and call handling quotas

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

Customer Service Representative

Call Tech - Columbia, SC

June 2002 to January 2003

Responsibilities

* Effectively manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/team sales targets and call handling quotas

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

Customer Service Representative

APAC - Central - Columbia, SC

June 2000 to June 2001

Responsibilities

* Effectively manage large amounts of incoming calls

* Generate sales leads

* Identify and assess customers’ needs to achieve satisfaction

* Build sustainable relationships of trust through open and interactive communication

* Provide accurate, valid and complete information by using the right methods/tools

* Meet personal/team sales targets and call handling quotas

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines and policies

* Take the extra mile to engage customers

Education

Certificate of Completion in Graphic Communications Heyward Career and Technology Center - Columbia, SC 1997 to 1999

Diploma

W.J. Keenan High School - Columbia, SC

1995 to 1999

Skills

• MS Office (10+ years)

• Customer Service (10+ years)

• Powerpoint (8 years)

• Excel (10+ years)

• Multi-Line Phone System (10+ years)

• Filing (10+ years)

• Fax (10+ years)

• Data Entry (10+ years)

• Collections (5 years)

• Inventory (10+ years)

• Ms Word (10+ years)

• Outlook (10+ years)

• Care Giver (2 years)

• Home Health

• Word Processing

• Home Care

• Customer Care

• Call Center (10+ years)

• CSR (10+ years)

• Customer Support

• Driving Experience (10+ years)

• Shipping & Receiving

• Order Picking

• Meal Preparation

• Senior Care

• Cleaning Experience

• Laundry

• Medication Administration

• Manufacturing

• Cooking

• Documentation review

Certifications and Licenses

CPR/First Aid

driver's license

Assessments

First Aid — Highly Proficient

February 2020

Treating common medical emergencies

Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

February 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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