Service Representative Customer
Resume:
Nasonja Jones
Professional CSR
Sumter, SC *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Processor
JBS Pilgrim'sPride - Sumter, SC
January 2021 to Present
Remove meat product from the bird using a straight knife and/or Whizzard. Determine appropriate cuts according to training and be able to make cuts for wings, skin, breast fillets and breast tenders. Team Member
Krispy Kreme - Cayce, SC
March 2020 to June 2020
Assisted customers with doughnut and coffee purchased. Prepared online orders to be picked up by customer or delivery service. Made fresh coffee as needed. Customer Service Representative
Wells Fargo - Columbia, SC
September 2019 to February 2020
Answered incoming calls in reference to loans and official bank checks. Verified if checks or money orders were valid.
Caregiver
ProCare Homecare - Columbia, SC
September 2018 to September 2019
Assist clients with daily household chores and errands. Driver
Carter Transportation LLc - Columbia, SC
January 2009 to April 2017
Transported Medicaid and Medicare clients to and from doctor appointments safely. Used logs to input passenger pick-up and drop-off times. Made schedules for all of the drivers. Dispatched additional pick- ups for drivers. Inspected vehicles prior to and after operating Warehouse Associate
Amazon Fulfillment Associates - West Columbia, SC
September 2013 to February 2016
receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock Customer Service Representative
Verizon Wireless - Columbia, SC
December 2004 to June 2006
Responsibilities
* Effectively manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Customer Service Representative
Call Tech - Columbia, SC
June 2002 to January 2003
Responsibilities
* Effectively manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Customer Service Representative
APAC - Central - Columbia, SC
June 2000 to June 2001
Responsibilities
* Effectively manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/team sales targets and call handling quotas
* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Education
Certificate of Completion in Graphic Communications Heyward Career and Technology Center - Columbia, SC 1997 to 1999
Diploma
W.J. Keenan High School - Columbia, SC
1995 to 1999
Skills
• MS Office (10+ years)
• Customer Service (10+ years)
• Powerpoint (8 years)
• Excel (10+ years)
• Multi-Line Phone System (10+ years)
• Filing (10+ years)
• Fax (10+ years)
• Data Entry (10+ years)
• Collections (5 years)
• Inventory (10+ years)
• Ms Word (10+ years)
• Outlook (10+ years)
• Care Giver (2 years)
• Home Health
• Word Processing
• Home Care
• Customer Care
• Call Center (10+ years)
• CSR (10+ years)
• Customer Support
• Driving Experience (10+ years)
• Shipping & Receiving
• Order Picking
• Meal Preparation
• Senior Care
• Cleaning Experience
• Laundry
• Medication Administration
• Manufacturing
• Cooking
• Documentation review
Certifications and Licenses
CPR/First Aid
driver's license
Assessments
First Aid — Highly Proficient
February 2020
Treating common medical emergencies
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
February 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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