MAYRA Y. BALCES

*** *. ****** ***** ***., Los Angeles, CA 90036

Cell: 323-***-**** Email: adrbao@r.postjobfree.com

OBJECTIVE

Obtain a position where my skills and experience would be utilized and enhanced. I would prefer a position with a company offering challenging assignments and opportunity for career advancement

SKILLS AND ABILITIES

Bilingual – Spanish/English

Computer literacy, Microsoft Word, Excel, Power Point, Internet, Email

Multi-line telephone, writing e-mails, interacting with co-workers, good listener, giving and receiving feedback, multi-tasking, self-discipline, ability to work with people from other cultures.

Energetic, enthusiastic, responsible, dependable, flexible, and able to handle working under pressure in a fast-paced environment.

Dedicated and focused excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Exceptional customer service skills

Ability to multi-task

EDUCATION

Devry University Medical Billing & Coding 10/2020-present

NASM Personal trainer Cert 12/2017-04/2018

National Academy of Sports and Medicine

TTT Technical Institute Bachelor’s Degree 09/05 – 09/09 Sylmar, CA Associates Degree 01/05 – 09/05

(Criminal Justice)

Bryman College Certified Medical Assistant 11/99 – 09/00

Los Angeles, CA

Downtown Business Magnet High School Diploma 09/95 – 06/99

Los Angeles, CA

EMPLOYMENT HISTORY

AMLI Management

Resident Services Manager

Woodland Hills, CA

October 2018 – February 2021

Respond to all resident requests/complaints in a timely, efficient, and courteous manner.

Provide leadership and direction for at least three or more Leasing Consultants.

Ensure effective and proactive communication with residents with any property related issues such as crime, policy related issues, property maintenance (elevators, amenities, etc.)

Implement and execute Marketing Plan as it pertains to resident events.

Follow up to Kingsley Index and Ratings and Reviews for overall customer satisfaction.

Reviews and approve lease files.

Work closely with maintenance staff on any maintenance related issues and follow up on overdue service requests to ensure resident satisfaction.

Manage renewal process; ensure monthly renewal goals are achieved.

Support leasing staff as required, leasing to qualified prospects by showing available apartments. Show and sell apartments to possible ‘Transfer on Site’ situations.

AMLI Management

Leasing Consultant - Floater

Woodland Hills, CA

July 2018 – October 2018

Responsible for all activities related to apartment rentals, move-ins, and lease renewals.

Interact directly with prospective and current residents to achieve the property's maximum occupancy is met.

Generating and handling traffic, qualifying prospects, leasing apartments, and preparing lease documentation

Work at several of our luxury apartment communities in the region

Apartment Prep Supervisor

Park la Brea Apartments

Los Angeles, CA

August 2002 – 2005 Customer Service Rep

2005 – December 2017

Preparation of vacant units for occupancy on a daily basis – order carpet, paint, mechanical, cleaning, order all vendor work related to make-ready, etc.

Responsible for performing walk-through inspections of vacated apartment units, reviewing resident repair requests, directing workers engaged in maintenance or grounds, and maintaining time and production records.

Communicate with employees, residents, and contractors on a consistent basis.

Ensure that vacant units are turned in the fastest possible time by monitoring timeliness of vendors and maintenance staff.

Verify, correct and/or approve vendor invoices for payment.

Save the company money by keeping up with new suppliers/vendors who can offer the lowest price and I am able to stay within budget.

Maintain a well-organized system on expenditures and prices, share information with the correct parties when needed.

Run reports, sign off all completed work, check amenities to match unit type, generate work-orders, dispatch work, generate PO’s.

Coordinate and schedule all outside vendors in each phase of the apartment prep process.

Issue and process purchase orders in a timely manner for all work performed and completed based om Park la Brea standards for Apartment Prep; ensure Purchase order accrual reports are provided in a timely manner.

Maintain and keep current amenities on the move-outs, as well as identifying units that would qualify for upgrades.

Access the carpet and paint charges for move outs and update the move out inspection of charges for Final Account Statements.

Respond to FAS disputes for any move out charges in a timely manner.

Communicate with the manager on regular basis concerning condition and scheduling of apartments.

Medical Assistant

Dr. Modi’s Office

Los Angeles, CA

May 2000 – August 2002

Work on the lab and help the doctor diagnose patients accurately.

Inject and draw blood, gave medications and advice patients on how to take them.

Performed many administrative duties, including answering telephones, greeting patients, updating, and filing patients’ medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping.

Taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination.

Collect and prepare laboratory specimens or perform basic laboratory tests on the premises, dispose of contaminated supplies, and sterilize medical instruments.

Arranged examining-room instruments and equipment, purchase and maintain supplies and equipment, and keep waiting and examining rooms neat and clean.

Cashier

Office Depot

Los Angeles, CA

September 1999 – May 2000

Ensured that all customers received outstanding services, which included greeting and acknowledgement, product knowledge, and great customer service skills.

Maintain an awareness of all promotions and advertisements.

Accurately and efficiently ring on registers and accurately maintain all cash at the registers.

Maintain orderly appearance of register area and supplies stocked.

Any other tasks as assigned from time to time by any manager.

Cashier/Suite Service

Westwood Marquis Hotel

Westwood, CA

04/96 – 06/99

Keep track of charges to guests for room service, telephone calls, re-stock mini-bars.

Handle a multi telephone system, while at the same time taking food orders from hotel guest, either from the bar, their suite, garden area, private party, VIP room, or the pool.

Charge guest rooms and update their daily expenses to their room account, keeping all charges accurate

ACTIVITIES

I did an externship at Doctor Modi’s office, in Los Angeles, CA for my medical Assisting Class. I helped with taking vital signs, schedule appointments, and weighed and measured patients. I also worked in the front and back office, pulled files, schedule appointments, answered phones, and assist patients.

In my current position I show how innovation and creativity can significantly improve a company’s performance, I am a good team member, approachable and open to discussion, a hard worker who is willing to assist others and volunteer for anything that is outside of my work scope. I show respect for all co-workers.

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