Communication Technician Support Representative

PRENTICE FELDER

Email:***********************@*****.***

Cell: 708-***-****

CAREER OVERVIEW

Technical Support Representative skilled at resolving complex customer service issues in a timely manner.

SUMMARY OF QUALICATION & SKILLS

• OVER 10 YEARS OF CUSTOMER SERVICE EXPERIENCE

• CCT1-CCT4 certified

• Technical help desk experience

• Strong analytical skills

• Strong collaborative skills

• Excellent problem solving

• Knowledge of streaming video

platforms

• Advance Comcast products

• Site surveys for residential,commercial, and industrial bulidings

• Adaptability

• Strong Work Ethic

• Time Management

• Self-Confidence

• Able to work under intense pressure

• Leadership skills

• Creative

• Attentive to detail

• Able to work with little to no supervision

• Highly movtivated and able to lead within a team environment

• Expert with most basic hand and power tools and some familiarity with complex machinery ACCOMPLISHMENTS

• Consistently received positive feedbacks from guests and created repeat business by developing long term relationships with customers Cashiered with two cash registers at once in tandem to maximize customer flow

• Customer Assistance Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.

• Conflict Resolution, Responsible for handling customer account inquires, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

• Top Tech of the month for March 2013, March 2014, and September 2014, December 2016

• Professional Development program Graduate 2016

WORK EXPERIENCE

02/2012 to 06/2021 Communication Technician IV

Comcast Cable - Chicago, Illinois

Responsible for providing customers with a superior experience through installation and troubleshooting activities of Comcast products and services.Performs connects, Site surveys, troubleshooting or changes of service for Cable, High Speed Internet and Comcast Digital Voice and other Advance products

04/2009 to 02/2012 Customer Service Support

Cars Direct Inc - Rensselaer, Indiana

Provide effective commutation and customer service support to the sales, marketing and administrative team on daily basis, while assisting customers in person and via telephone.

09/2008 to 02/2009 Student Aid

Moraine Valley - Palos Hills, Illinois

Provide assistance to executive mangers, schedule appointments, billing,manging program budget, answer incoming calls and outgoing calls to follow up

with company clients, organize paperwork, and maintain a clean environment for clients.

04/2007 to 03/2008 Yellow Taxi Affiliations - Chicago, Illinois Answer incoming calls and making outbound calls to follow up with customers to give them ETA (estimated time of arrival). Help trouble shoot cab drivers Gandalf and credit card machines and also

file paper work.

EDUCATION AND TRAINING

• NORTHWESTERN COLLEGE - BRIDGEVIEW,IL

Earned 12 credit hours GPA of 3.3

• Training: Completed numerous courses and seminars in business law, Introduction to business, computer application, sales strategies, inventory control, loss prevention, time management, and leadership and performance assessment.

• ARGOSY UNIVERSITY - CHICAGO, IL

Business Marketing, cable communication

• Comcast University - Chicago, IL

CT1-CT4 Training

Introduction to Leadership

• Leadership styles

• Intermin supervisor

• Completed Professional development program

• Help desk support

• Microsoft excel

• Microsoft word

• Microsoft spredsheets

• Microsoft powerpoint

• Computer Networking

Reference

Upon request

Contact this candidate