Customer Service Payroll Specialist

**** *** ******* *****, ******, CA ***** 650-***-**** ******@***.***

James Dozier

Objective

To obtain a long-term position dealing with payroll within a stable company, where my experience and versatility in University Payroll, Full cycle payroll and customer service, will have valuable application and the opportunity for advancement

Experience

2014-Present University of California Berkeley Berkeley

Payroll Specialist

Pay Coordination

Use various systems and reports to ensure timely, accurate payroll and personnel process for employees, including: time reporting input, adjustments, accruals, researching and resolving errors, interpreting policies and contracts, ensuring compliance with personnel and payroll policies and procedures. Transfer expenses (recharges) between various funding sources. Investigate and develop solutions to problems in various HR and payroll systems.

Applies timekeeping and/ or payroll concepts to perform complex analysis regarding pay processing adjustment, including retroactive pay and overpayments for employees in multiple bargaining units and unrepresented.

Performs payroll and leave audits to ensure accurate pay, avoiding overpayment issues and adherence to University policies, Bargaining Unit Agreements and employment laws.

Coordinate and ensure accurate timely processes for mass transactions (i.e. hires, separations, etc.): organize meetings and trainings, develop new documents and procedures as necessary.

Maintain detailed knowledge of University infrastructure, policies and procedures, and collective bargaining agreements.

Create, proofread, edit, update, and ensure timely distribution of: various documents, correspondence, operational calendar, manuals, etc. Ensure above materials are in proper business formats, accurate, grammatically correct, and handled confidentially, as required.

Reporting

Prepare, format, and analyze reports and data compiled from various systems. Utilize information to monitor and identify trends for: employee pay actions, data and pay corrections, etc. Prepare, maintain, track, process, reconcile and correct errors in a timely manner for recharges to other campus entities, transaction documents, financial reports (as requested), spreadsheets, etc. following appropriate University/departmental guidelines. Follow up and resolve any problems related to the above.

Customer Relations and Communication

Greet, direct, and provide information in a professional manner via phone, in person, and online in CSS ticketing system to employees, managers, campus units, and others regarding: general payroll information, specific payroll inquiries from employees, managers or other entities, etc. Respond to inquiries in timely and maintains confidentially of information.

Participate in staff meetings and represents unit in departmental planning committees and with campus entities. Communicate with supervisor on workload, ability to meet deadlines, system functionality, etc.

Recommend and implement procedural changes for internal payroll operations manual.

Administrative Support

Provide assistance and back-up support to coordinate all pre-meeting and post meeting activities such as: agenda items, background materials, room locations, transportation, notifications, equipment set up/take down, conference calls, catering, notes, follow-up on action items, and minutes.

Develop and implement a document (both electronic and hard copy) control system in an effort to keep sensitive business and payroll records and files “up-to-date” with the most relevant and current information (as required by policy or statute of limitations). Organize, label/code, update and maintain departmental filing by pulling out-of-date information and redundancies.

2011-2014 Peet’s Coffee and Tea, Inc. Emeryville, CA

Payroll Specialist

Processed payroll for over 200 stores (5000 + employees)

Processes wage levy documents

Processes manual checks

Processing bonus, supplemental and adjustment payrolls and completing post payroll audits and downloads.

2006-2009

Bebe Stores, Inc.

Brisbane, CA

Payroll Generalist

Processed payroll for 200 stores (7000 + employees)

Customer service

Travel and expense reports

2006

Primepay, Inc.

Foster City, CA

Payroll Specialist

Processed payroll of over 200 clients

Customer service

Human resources

2004-2006

Zocalo Furniture Imports

San Francisco, CA

Customer Service Specialist

Customer service

Data entry

Accounting and sales

2000-2003

Paychex, Inc.

San Bruno, CA

Client Service Representative/ Sr. Payroll Specialist

Processed payroll of over 200 clients

Human resources

Customer service

Education

2009-2010

Liberty Adult Education

Brentwood, CA

Accounting Clerk Program Certificate

References

References are available on request.

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