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General Manager Customer Service

Location:
Reynoldsburg, OH
Salary:
72000
Posted:
June 08, 2022

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Resume:

Michael Stanley

Reynoldsburg, OH *****

*********************@***********.***

+1-614-***-****

Skilled Restaurant General Manager with a winning attitude and desire to deliver hospitality and exceptional dining experience. Customer centric, team oriented restaurant manager, aspire to manage a successful restaurant operation.

HIGHLIGHT OF EXPERIENCE

• Scheduling

• Inventory management

• Detail oriented

• Business development

• Staff development and training

• Customer satisfaction

• Analytical and critical thinker

• Strong team leadership

• Labor cost control

• Revenue generation

• Customer service

• Food ordering

• Food cost control

• EcoSure Inspection

Work Experience

Training District Manager of Ops

Penn Station - Columbus, OH

February 2021 to Present

• Direct responsibility to interview, hire and train management candidates

• Oversee staffing of crew members at 5 locations and determine staffing needs and coordinate training

• Work with GM's on PE performance and follow up.

• Financial audits

• Overall daily operations

• P&L reviews

General Manger

IHOP - Heath, OH

October 2016 to Present

• Schedule and direct staff of 30+ in daily work assignment to maximize productivity.

• Manage a $2 Million AY

• Conduct daily pre-shift and monthly departmental meeting to ensure organization efficiency.

• Optimize profit by controlling food, beverage, and labor cost on a daily basis.

• Continually monitor restaurant and take appropriate action to ensure food quality and service standard are consistently met.

• Work side-by-side with team in all areas of the restaurant.

• Efficiently resolve problems or concerns to the satisfaction of all involved parties.

• Assigned tasks and oversee the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

• Consistently maintained high levels of cleanliness, organization, shortage, and sanitation of food and beverage product to ensure quality.

• Build sales forecasts and schedules to reflect desire productively targets.

• Perform restaurant walk-throughs and manager checks list daily to gauge timeliness and excellent service quality.

• Responsible for training all HSM personnel and salaried managers General Manager

BOSTON MARKET CORP - Reynoldsburg, OH

February 2015 to September 2016

• Managed crew of 18-20; weekly volume of $16-20K

• Created an environment focused on teamwork and speed of service

• Accountable for a clean and well maintained unit

• Monitor FOH/BOH for consistent HACCP guidelines

• Responsible for shift/daily prep logs

• Performed daily and weekly inventory counts

• Managed all aspects of Profit & Loss

GMIT/General Manager

Frisch's - Worthington, OH

July 2014 to January 2015

• Managed crew of 18-20; weekly volume of $30-35K

• Created an environment focused on teamwork and speed of service

• Accountable for a clean and well maintained unit

• Monitor FOH/BOH for consistent HACCP guidelines

• Responsible for shift/daily prep logs

• Performed daily and weekly inventory counts

• Managed all aspects of Profit & Loss

Owner/General Manager

2800Cafe - Columbus, OH

October 2008 to April 2014

• Owned and Operated 2 cafeteria operations for downtown office buildings

• Responsible for all phases of operations: menu planning, recipes, purchasing, accounting catering

• Accountable for a clean and well maintained unit

• Consistent HACCP guidelines

• Managed all aspects of Profit & Loss

Manager

Stonecreek Diner - Pickerington, OH

January 2005 to January 2008

• Managed family owned full service restaurant

• Responsible for all phases of operations

• Created order guides; inventory control guidelines

• Handled employee schedules

• Accountable for a clean and well maintained unit

• Consistent HACCP guidelines

Marketing and Sales Manager

Ameri-Choice Benefits - Columbus, OH

January 2003 to January 2005

Managed 3 agents in Self-Employed Benefit Sales

General Manager

Shell's Seafood - Columbus, OH

September 1999 to August 2002

Columbus Area Manager

• Managed for daily operations of 2 casual themed seafood restaurants

• Responsible for management of costs and P&L of 2 units

• Handled employee selection, training, scheduling

• Accountable for a clean and well maintained unit

• Consistent HACCP guidelines

General Manager/Kitchen Manager/Assistant Mgr

Bob Evans - Columbus, OH

December 1989 to August 1999

• Managed in several area locations

• Responsible for all phases of operations

Education

UNIVERSITY OF SOUTH FLORIDA

1986 to 1988

Skills

• Menu Planning

• Labor Cost Analysis

• Profit & Loss

• Restaurant Management

• Cost control

• Restaurant experience

• Writing skills

• Conflict management

• Supervising experience

• English

Certifications and Licenses

Food Handler Certification



Contact this candidate