Specialist Operations Data Entry

CECELIA LANKUTIS

**** ***** ******* ****** #*** Cell: 303-***-****

Englewood, CO 80110 mail: **********@*******.***

EMPLOYMENT HISTORY

EMPOWER RETIREMENT

Senior Specialist Operations Support Services May 2018 to present

Conduct initial review of hardship applications for compliance with federal, state and retirement plan guidelines.

Typing speed of 60 words per minute with 98% accuracy.

Utilize Outlook software for internal and external communications.

Compose written correspondence with Word software.

Generate reports utilizing Excel software.

Refer complaints to appropriate upper management.

Assist senior staff with researching and responding to escalated situations.

Interface with a variety of colleagues, including customer service managers, call center personnel and upper management

Retirement Plan Services Representative February 2016 to May of 2018

Assisted participants with documentation questions to assure compliance with federal and state regulations, as well as retirement plan requirements.

Generated custom letters for correspondence with participants utilizing Microsoft Word software.

Typing speed of 60 words per minute with 98% accuracy.

Addressed concerns with the transaction process, including timelines and status.

Focused on empathy in all participant interactions.

Utilized CSAS, PRISM, Salesforce and EASY software to complete transactions.

ULTIMATE STAFFING

Compliance Coordinator August 2014 to February 2016

Reviewed advertising documents for compliance with FINRA and company guidelines.

Typing speed of 60 words per minute with 98% accuracy

Streamlined dissemination process to make files easier for reference.

Reduced time requirement to complete FINRA billing by ten days.

Decreased turnaround time for submission requests from several days to one business day.

Updated databases for compliance with auditing guidelines.

Utilized Microsoft Word, Excel and Outlook software for report generations and communication.

Front Desk Receptionist July 2014 to August 2014

Assisted architects with various administrative duties.

Utilized Microsoft Word, Excel and Outlook software for report generations and communication.

Tracked campaign donations and expenses according to Secretary of State guidelines.

Utilized Excel spreadsheets for account maintenance.

STATE SENATOR MORGAN CARROLL’S OFFICE July 2007 to July 2015

Campaign Treasurer

Reviewed campaign donations for compliance with federal and state campaign finance regulations.

Met or exceeded Secretary of State deadlines for online report submission.

INTELLISOURCE/URBAN LENDING

Front Desk Receptionist June 2014 to July 2014

Took initiative to complete customer service duties.

Assisted payroll personnel with various data entry tasks with a 98% or higher accuracy rating. Utilized Excel

software for data entry duties.

CECELIA LANKUTIS

4661 South Decatur Street #308 Cell: 303-***-****

Englewood, CO 80110 mail: **********@*******.***

INTELLISOURCE/URBAN LENDING

Loan Modification Specialist February 2012 to June 2014

Served as a point of contact for Customer Relationship Managers.

Sustained a 98% accuracy rating when reviewing mortgage documents according to federal guidelines.

Researched compliance issues related to loan modification.

STATE OF COLORADO DEPARTMENT OF EDUCATION February 2011 to January 2012

Administrative Assistant I, Educator Licensing

Utilized Colorado Bureau of Investigation database for researching background information.

Researched compliance issues related to educator licensing.

Articulated licensing policies during lengthy and difficult phone calls while maintaining a professional attitude.

Adhered to state guidelines when issuing passwords for website access.

DISH NETWORK August 2008 to February 2011

Customer Service Representative III

Served as a primary line of contact for Dish Network Customers.

Researched and troubleshot television service problems.

Maintained an accuracy rating of 95% or above on compliance requirements.

ADDITIONAL RELATED EXPERIENCE

Legislative Aide for State Senator Morgan Carroll November 2006 to November 2009

Managed legislative office schedule for Senator Carroll.

Provide prompt, accurate and professional responses to constituents.

Coordinated public record requests to comply with Colorado Open Records Act (CORA) requirements.

Researched and edited legislative reports and fact sheets by utilizing Word, Outlook and Excel.

Developed working relationships with legislators, government agencies and constituents.

LICENSING

FINRA Series 6 and 63 Licenses April 2016

EDUCATION

Red Rocks Community College Lakewood, CO

Courses included: Access, Business Communications, Microsoft Office, and Fundamentals of Accounting.

Carroll College Helena, MT

Bachelor of Arts, Medical Records Administration

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